H2 Real Estate | Birmingham Review

Previously had used another company available near the area Southside properties or something like that. They were the absolute worst company I ve ever had Ana partner through. H2 Real Estate is hands down the most comfortable and communicative and active staff (shout out to Autumn our manager and Kurt who found us our nice place) they have taken care of us from day one and are continuing to do as much as they can for us whenever we need them. Highly reliable! 10/5 stars.

The apartment renting and move in experience with H2 was fantastic and much easier than other places that I have lived! Using their website to find an apartment was very easy. They had accurate prices and floor plans listed for almost every property. Then, once I sent them my phone number via their website, I was immediately contacted by a leasing agent, Sandra, who offered me a tour of the property I was interested in. She was incredibly helpful through every step of the leasing process. Once the time came to sign a lease, it was emailed to me online along with a list of steps to complete that would make moving in even easier.

From start to finish I have had nothing but a great experience with Jessica Barnes (H2 agent). She was very accommodating with my work schedule when it came to viewing properties..so much so that I had two specific properties that I wanted to view after work- she made me a viewing appointment that same day for those properties. After being undecided she showed me 3 additional properties that same day in which the 3rd property ended up being my favorite and the one I chose.

She listened to what I wanted when it came to space, style, location, and price. Only having a three week time frame from my current lease ending to finding a new place, she has made this process very easy and she s been quick returning emails, calls, and answering all of my questions. I ll be picking up my keys this week. I will be recommending her to everyone looking to lease. I have nothing but positive things to say about Jessica and my experience.

This is my review of H2 Real Estate and more specifically their property called Manor Village on Richard Arrington Jr. BLVD. I lived there for a year, and these are all the good and bad about renting from this company.

The good: All of the staff I dealt with there nice and professional, and were responsive anytime I had to talk to them. They also compensated me for the problems I incurred when I moved out, so that bumps them up from a 1 star to 2 stars. The property was in a pretty cool location with a nice view of the BHAM skyline. Aside from that, there's not much more to add.

The bad: Now the buildings in this complex are at least 80 years old and in rough shape. The specific unit I was in was a "renovated" unit that had a new kitchen, bathroom, and updated fixtures.

Before I signed the lease, I asked if the unit had new insulation and was assured that it did as well as a new HVAC system (Ill get to this later). There was also various places where water was leaking by a window, a couple places on the ceiling, and the back door. I marked this on my paperwork and was assured that it would be fixed ASAP. A crew came out and "fixed" (Their version of fixing water leaks is to spread some mud on the wet spot and paint it. Quality fix) two of the three spots, and left the large one by the back door where water was running down the wall. Due to their "fix" the water leaks inevitably came back next time a heavy rain came through. Sent in another work order and they threw some more mud on it, still ignoring the largest leak. At this point, I decided to drop the issue and ignore it since they obviously didn't think it was a large problem and ignored it too. A couple months later, the ceiling fell since the sheetrock had sagged so much, exposing the rotting and moldy wood holding the building together and allowing ants, centipedes, and other pests into the unit. Once this happened, they actually decided to fix it after I sent a firm email to the property manager about it.

The other large problem I had with the unit is the insane power bills I would get in the winter months. When they updated the unit, they didn't replace any windows or install any insulation (Like I was told when I moved in). This made the unit extremely cold in the winter, and dreadful to live in. I would set my heat to 65 degrees and my heat would run every 20 mins trying to increase the temperature. The heater would pop the breaker frequently because it was drawing so much power. This leads me to believe that the new HVAC unit they installed was wired incorrectly. After multiple techs come out to evaluate the problem, supposedly including an electrician and someone from Alabama Power, the problem was still there. My electricity bill would be between $250-$350 during winter months on a 1 bed apartment. They eventually started sending me credits for the power bills after I complained enough about it not being fixed which as a nice gesture. Fixing the problem properly the first time would have been nicer.

Some other issues I encountered:
- A colony of fleas moved in on the sidewalk next to my building, and eventually made their way into my unit. After contacting H2, the receptionist told me to call the extermination company myself. I don't have pets, and this was on the outside, common area part of the building. It's not my responsibility to maintain common areas of the complex, this was H2's problem. So instead of fighting this, I bought 4 cans of Raid and did the job myself.
- My dishwasher was not connected to power when I moved in.
- I had multiple issues with the faucets, door handles, and other finishings in the unit since H2 cheaped out on literally every finishing in the unit.

I do not recommend H2 to anyone. The lack of care when it comes to maintaining their properties and their "we will do that later" attitude is extremely frustrating.

Service has been wonderful and speedy. Sandra is my leasing agent and she has been so very helpful. I am very grateful for her and this company. I am very excited to move in to my apartment!

Just moved in a month ago, but it has been a pretty good experience! Jon was a fantastic agent, had a great personality, and was very informative. There has been a few maintenance issues but they get resolved within that day, so their speed is appreciated. Greatly recommend leasing through H2.

Jessica Barnes is astounding. Beyond astounding honesty! Heaven sent really. She was so helpful and patient! I bombarded her with questions and she made sure every single one was answered. I ve dealt with so many issues when leasing, but she really turned the whole experience around for me! I am so grateful for your time and efforts!

Jessica was wonderful! She was available when I needed her and she answered all of my many questions in a prompt and courteous manner. I brought my elderly mother with me to look at the apartment and, believe me, she is very picky about where I live! Jessica won her over right away with her calm, patient, and friendly personality. In fact, I looked at several other properties that day with a different agent. All of the apartments were comparable in price, location, and features. We chose the apartment Jessica showed us because of the terrific service she provided. I highly recommend Jessica for all of your real estate needs!

I m in my 3rd apartment with H2 in ~6 years and I ve had a great experience with them. The maintenance staff is prompt and efficient and the office staff is very friendly and helpful. Highly recommend!

My agent, Baylee, was beyond helpful in finding me the perfect apartment at Carol Court Apartments. She is authentic and genuinely wanted me to find a place that fit my description and price range. She even let me contact her with whatever questions I had regarding payment, rent, dimensions, etc., you name it!

I recommend renting through H2 because their team was incredibly helpful and transparent through all the stresses of looking for/moving into a new apartment!