Häusermann AG Reviews

Professional, friendly and very reliable !!!
Always my pleasure !!

Top Auto became flawless as always
Cleaned
Great service that I really appreciate

Visit (disc change) was satisfactory and relatively fast.

Absolutely professional advice, friendly contact, no waiting times and gracious treatment of my concerns. For me one of the very best garages there is. You like to pay a little more. Thank you

BMW garage with that certain something: Large selection, professional advice and above all they deliver what they promise. Fast & reliable, what more do you need ...

Best service, competent, reliable and absolutely sovereign staff!
My car is like new and has never shone like this before, is a real pleasure!

Times injectors, ignition coils and spark plugs changed 4 pieces each. Of course, they were also charged to me.
But after 1 year it turns out that all 4 of the candles are still the old ones, you only changed 3 ignition coils and I don't even mention injectors anymore.
2000 fr for miserable work. And back then I received the car when it was dirty and unclean.
Very disappointing in a BMW garage.
Definitely not worth recommending.

Top BMW and mini garage. I was served from A-Z. Breakdown assistance, replacement car and the perfect repair was done to my complete satisfaction and with a speed as one could wish. I was always kept up to date and was well informed. Certain service work was brought forward specifically and thus saved me a lot of time.

Landed on this garage by accident and don't regret it.

After X years as a BMW owner, I have to say that this garage is by far the best I've ever serviced my car.
Super friendly, top employees, on time as agreed, responding to customer requests and for me the overall package is just right.

Although I have 1 hour to get to the garage, in the future I will only bring my car there and buy it there when something new is available. You just make a great impression.

A good garage, the vehicle always get back in perfect condition. A big compliment to the car cosmetics, was at AMAG, Mercedes, etc., nothing shines as the housekeeper.

BMW 430d brought to service and received a MINI as a replacement car, so much for the same class replacement car, very disappointing ...

A few days ago I took my BMW for fault reading for 60.- because the car vibrated.
The consultant said this would take about 5 to 6 working days. I said yes with an uneasy feeling, said inside that there is no such thing as reading out the error for a short time. Oh well..

2 days later I called and said he shouldn't do anything, I would pick up the car. He agreed. When he got to the garage he gave me the key and said we found the bug and fixed it. Now it costs 250.-. Without having given my consent to repair the car, only to do a fault reading for 60.-

The consultant insisted on the 250.- I had expected 60.-. So that the situation didn't last, I paid the 250.- and left because I had a short time and I had to go back to work.

Personally, I will never visit this workshop again.

Because the repair was not mentioned to me first and I didn't want it that way. Secondly, the service felt disinterested and, thirdly, I also work in a service company and inform the customer step by step of further costs.

Such "mistakes" must not be alleged mistakes that you learn in basic training.

P.S. On the day I brought the car over, the gentleman said he would inform me by email or phone as soon as the error was read. The speech was read out errors and no repairs. But he didn't!

I was treated miess, thought after the reviews here, this company had a very good reputation.

Not everything that is made of gold glitters.

It worries me too deeply after this experience I might freak out.

Many Thanks

Very friendly staff, professional advice and excellent service! I am more than satisfied!

Top service! Very well received concerns and everything done tip top.

BMW garage with expert staff. I am very satisfied, helpful staff.

Big outdoor vehicle exhibition. Can be viewed casually and in peace on Sunday.

Competent team. Good advice and the service advisors take customer concerns seriously. Complaint processing TOP! Despite moving away from the region, I remain loyal to the garage :)

Great service, keep it up. Thank you BMW Hausermann Team Aarau

I had my annual car care at Hausermann. The people are very nice, but I had a little problem. I paid an additional CHF 48 for the cleaning program because it was an engine cleaning that I wanted to have done by a professional. I personally cleaned the car a week before, so it really did not need much other work and I specifically asked for the engine cleaning. When I got home, I opened the engine and it was still as dirty as before. Yes, they offered to repeat all the work next time, but if you pay over 500CHF for an oil change and cab filter change, you expect 100% the first time.

After the review, I was quickly contacted by the garage. They asked for more information regarding my rating. I found it great.

It just takes a bit of effort to deal with customers, but they think they are on the right track.

Let's see what it's like the next visit.

The Lord Ludi Di Censo is unfriendly unsympathetic not customer friendly and arrogant. Try to fool one by wanting to determine that we have to pay for ordered spare parts that we did not order! He pretends that the garage belongs to him! After asking the manager, we did not have to pay anything. He looked stupidly into it!

Very competent and customer-friendly team. My son came with a technical problem unannounced into the garage. He was helped immediately and after a good half an hour the Mini was ready again. Thank you very much. Always my pleasure.

I had my car serviced about 1.5 months ago. I don't know what is being checked, but if I say my car is losing coolant, it is losing too. I don't say that for fun or because I'm bored. Apparently a pressure test was made at the time and nothing was found. The defective lamp in the car was not discovered either, although the message that the lamp is defective always comes when the car is started. The lamp was only changed when I picked it up, through my advice.

I called about 1.5 weeks before my vacation and asked for an appointment, but unfortunately everything was already planned. So I had to look for another garage.

In my opinion, a BMW garage should be more competent. If the customer comes with a problem, one should be interested in solving it, not postponing it. Will avoid this garage in the future.

Good selection of new and used BMWs and minis. Reliable service services. Competent and friendly staff.

Top garage .. always in very good hands .. great service

My personal experience is that effort is made. Some employees are TOP ... but as is the case in other companies, performance is not only measured by TOP employees ...

Quality Service.. Good cars!! Firma RF treuhand ag Maegenwil

Excellent garage. Very friendly and competent staff in all areas. Work is always carried out quickly and to my complete satisfaction. A state-of-the-art replacement car fleet is available for any longer workshop visits. Very large selection of new and used vehicles on site, both outdoors and in the showroom.

Many thanks for the excellent work, the competent presentation of the delivery of the vehicle and the customer-friendly reception. Thanks again

Thanks for the great advice, for the friendly service and the beautiful vehicle. We are enthusiastic about sales and advice, felt understood and always as partners. I have rarely seen anything like this in sales.

It is to do for a company, as much related work with high quality very nice. Neat, clean and great workmanship, I always like to satisfy the customer. When I come here, you are treated by all and welcomed. If I go in, they mingle with the family environment, there is also a professional business environment. For me this is the best BMW garage in Switzerland.

Service simply TOP. I highly recommend it. I would only bring my car to you. :)

Very competent and friendly team. You are taken seriously and the BMW is in very good hands. driving pleasure

A car dealer as it should be. Very friendly, patient and service-oriented.

A few weeks ago I brought my vehicle to have the mfk checked and the glow plugs + control unit replaced. I have expressly asked several times to find out what needs to be done before the repair. Because I wouldn't have had anything done for major repairs.
When I was able to pick up my vehicle without prior information and wanted to start it the next morning, it smoked heavily and could only be started after 3 times ... so I contacted again and had to bring my vehicle over again. I was then allowed 2 times 200Fr. Pay because the garage did not work properly and only then informed me that there was apparently still damage to the engine. Any attempts to discuss with the garage failed and I was told: "stop gits". Very incompetent!
In addition, they exchanged my license plate holder and did not inform me.

So this is how you do surreptitious advertising and kidding young women these days.

A professional BMW dealer or a backyard garage?

4 weeks waiting time for mounting of wheels is a premium garage m.E. not worthy. Otherwise, it is friendly and endeavored.

I have been in VERY many different BMW garages and distribution partners. Never before have I received such a competent and friendly service from one of them as here. The staff is extremely friendly and helpful. I'm really super positive surprised :-)

The workshop employee (Mr. Zehnder) knew very well about my vehicle, which unfortunately was not the case in the previous garages. Coupling has been optimized. Vehicle drives like on day 1 <3

Very professional
competently
Freudlich
I can warmly recommend and very good contact with Mr. Kamber and Mr. Frei.

thanks again

I always go to Aarau, even though I have a BMW garage around the corner. So everything has to be good, right?

Here is sorted out who is served ... too bad.
Fortunately, I have a choice!

BMW service is certainly not bad, staff are forced to be friendly, but the price level compares well with pharmacies.

From 5 to 2 unfortunately:
Usually I am very happy with the way the garage is working and the repairs have been done thoroughly.
However, on my last visit there was one thing that I found very uncomfortable. I went there to replace a rear fog light. It said 120.- total and that I can bring my car over in 2-3 days when the replacement part has arrived. I confirmed this. When I was there, however, they said: "Can't we build in like this, we still have to replace other things", which should therefore cost 220.- (why the first employee didn't notice this?). I said no problem and made another appointment. Shortly before my 3 appointment I called and it said: We have to order the one cable completely new, because the cable head is not available individually. "This should cost me around 330.- totally. I found this very unreliable and outrageous, there I am sure that everything would have been found on the first visit, if you had taken a closer look at my car. Instead, only the price was pushed up each time. The money is my secondary problem, however. My concern is simply the incompetence in this one Wait a minute and that I had to go there 3 times because of a rear fog light and the price kept changing with every visit.

What a pity.

Very friendly service and have responded to customer requests.

Very unfriendly garage.
Problems from the customer are not dealt with. (Or from the car.)
Man is only laughed at by the mechanic.
This is a mess and not customer friendly at all.
Unfortunately I don't know the name of the mechanic anymore.
But this was the last time I was at this garage.
No more service and no new eyes from the whole family.

Very pleasant lady at the reception. I was able to make an appointment by phone in advance. Reperatut was carried out quickly and easily.