4 years ago
It is very unfortunate that we live in a community...
It is very unfortunate that we live in a community that is just so cruel to people who are in need of mental health services. I think this is not just a problem at this location, but pretty much everywhere you go nowadays. I believe it s because everyone is clueless on what needs to be done for people in need! People are lazy and inconsiderate to take the time to help because they just want to get paid! I think there is a lack of training, experience and people who shouldn t be working in this environment and trying to run these programs. I am making this complaint on here because I have tried everything to get these issues resolved and I have been ignored. Now it's not just about me but for other people who had a similar experience. Firstly, I attended this establishment recently and was not impressed with the psychiatrist and his student. I don't think this is fair and that more psychiatrists need to be hired and to see people who need help on a more regular basis and not just once... I would rather get referred to someone else with more experience and actual understanding of my situation. That is a challenge in this community to find the right fit and people to deal with your health concerns the right way. Secondly, I was also unimpressed with parking, especially the parking ticket I received for being 5 minutes late to my car! It s just upsetting that people who are going to get help even need to pay for parking which is enforced by the City of Windsor. I didn t think my appointment was going to be more than 3 hours. Since, I was told it would be an hour-two hours. Yet, I still paid extra just in case and still got ticketed. I didn't have enough change and the prices are ridiculous. I don't have much money right now so getting a $20 ticket on top of paying $6 was not what I needed. Some people would think that $26 is nothing, but to me it is, and the fact I paid that for parking, is even more ridiculous! Of course it s not their problem, that s a City of Windsor issue. Parking should be free at hospitals, clinics or anywhere else where sick people need help. It makes me sick because I think that is the least thing that sick people going to get help need to see when they get back to their car. I wish they would do more to help people not be in that predicament. Thirdly, the doctors, medical residents, counsellors, program coordinators, patient advocate, and others that I ve dealt with that work for all HDGH services that I ve attended have been negative, unprofessional and uncaring. Just walking into these facilities made me feel very hopeless and helpless. I felt that way walking into the building. The people I ve personally have dealt with are not willing to help and admit that this brand new system that has been put into place this year is a fail. I am not saying all the individuals that work at these establishments are like this, but I just happened to deal with many people who are. I believe these people are too burnt out and cannot handle the amount of work and clients taken on a daily basis. I feel they need to hire more people! The people who I ve spoken with have not been friendly either. Especially, when calling for appointments or requesting important information. People in Windsor deserve better than this! Now that HDGH works with CMHA, Transitional Stability Center and other programs run through this city, it s only going to continue to get worse if they don t come up with a better plan to deal with the public and train their staff appropriately. It s just very sad that these programs could be beneficial for the community, but are poorly managed and the people running the programs just can t seem to get it together for the people who need the help the most. Very disappointing and to be quite honest, an embarrassment to our community!