Sat in emergency with a broken leg and ankle for hours with little attention and no food or drink. No information but told several times I could go. Then can t go until specialist showed up. 3 hours later, he did and admitted me at 12pm (still no food or drink), put me in a bed with no blanket, which I had to ask for 3 times. Now they are threatening to send me to collections because they put me in a semi private room and my insurance didn t cover the megabucks they charged. Even though I have explained that I have NO MONEY, and that my HEEL STILL HURTS A YEAR LATER, and the incompetent surgeon who did the work will not return my family doctor s calls. So I am going to have to drive 2 hours to a better doctor to get my foot fixed.
Stay away from them.
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
Zero star hospital, very- very poor patient service especially emergency department while it s night time, unprofessional personnel. More than 15 hours waits and send patient home with sever sign and symptoms. The government should control the quality of service to public by this hospital, defund or close such useless hospital.
I got my MRI done at their MRI clinic at 1968 Portobello. It's over a month since the MRI was done and my doctor hasn't received the report yet! I have called them many times and I don't have the report yet! Their admin staff are very irresponsible and don't know what they are doing! Healthcare system in Canada has become worse than many so called third world countries!!!!!
Had mix visite. One was great whent well. Other took forever at7h nurses wher good . doctor offerd no solution and left me ther whit a cronic couf fun times.
The worst hospital i ever went, they syringe me without the need to and didn't even give me a pillow to sleep , this hospital is more like a dog cage and gave me ptsd after all the process, you should never go there and never recommend this hospital.
I have never had such a pleasant experience at a hospital. Went to ER. doctor was very thorough, nurses and support staff were friendly and helpful. The morale there is much better than at other local hospitals. Where I'll go from now on.
To see an emergency room like this in Canada is shocking. I dont think they have any doctors actually working there. 16 hour wait times are unacceptable in any circumstance . Hope I never have to go there again
I had my baby boy in June 2017. My stay at the hospital was VERY good. Everyone was soo helpful and they took care of everything. They are VERY organized.
I took my father in today for a cardioversion. The entire team were outstanding. His nurse Phillip was very knowledgeable, thorough, professional, and compassionate. His kindness created a calm and comfortable environment for a procedure that he was a little uneasy about. Thanks to your team for such a positive experience!!
I found the staff really friendly; the place is cleaner than hospitals I ve seen in the US or Europe. My mom got surgery there by an excellent surgeon. Glad it all went well. I d recommend it.
If I could put in a zero, I would. I've been brought to Mont.Emerg twice and it was a nightmare. I wasn't triaged, they didn't put my file in the queue. They left me almost unconscious in a geriatric chair. Once I was able to stand, I called a cab and left. Second time, I had an allergic reaction to a medication. They treated me like a drug addict. I couldn't stand, but they wanted to discharge me at 3am. I had to show them I couldn't walk and they let me stay one more hour. I had to find my way to a phone to call for a taxi. I was obviously in a bad way. No assistance given by anybody, no direction to get to an exit. It was a horrible winter storm and almost ended up locked out from a door leading to the parking lot. I only remember waiting in their lovely marble front entrance, slumped over waiting for a cab. My own doctor was furious when I told her what happened. If you have a choice, NEVER go there!
Unprofessional staff at the emergency walk-ins. Feel extremely unwelcome. Waited over 6hours for what was an allergic reaction with respitory distress. By that point the breathing had thankfully returned to normal. Then finally get called to see doctor. Doctor came in for what was a total of 5minutes. Doctor had no answers for why the reaction. I had suggested a supplement I take possibly. Doctor says "I don't know, but probably stop taking it". With my medical history, the logical responsible thing to do would have been to do a few simple tests, to get to the root of the reaction. Doctor only took blood pressure, and sent me off. Avoid the walk-in emergency, they are severely under-staffed and bordering on incompetence. To top it off, the doctor seemed to be sick as well and was coughing constantly, not wearing mask. A horrible, experience.
Super torn about which star rating to give this hospital. I've had some experiences ranging from 0 stars to 5stars.
0 stars: Had very large kidney stone blocking my ureter (leading to urine backup/ swelling of the kidney). Needless to say, I was in excruciating pain. Triage nurses gave me a suppository painkiller (thanks for that - never again), and then I had to wait 8 hours to see a doctor. Sitting in a waiting room chair was incredibly painful, and the painkiller absolutely inadequate. The doctor gave me some painkillers and sent me on my way. I was given a follow-up with a Montfort urologist, and had to wait 1 week to see him. All the while, the stone was still blocking everything. He was going to remove it; I'd have to wait another 2 weeks though, which is absolutely unacceptable. The stone passed on its own days before the surgery. Oh, and I was breastfeeding at the time, and worried about taking all those painkillers while feeding my baby. No one in the ER knew what kind of effect it would have on the baby, and didn't really address the issue. I ended up having to switch to formula that very day.
0 stars: First birth experience was nightmarish. They were out of labour rooms, so they made me wait in a triage room for 6 hours. They checked up on me maybe 2 or 3 times. I asked for an epidural, but insisted on giving me an injection of Nubain instead. I was so desperate for pain relief I accepted, and barely remember the rest of my labour. It made me feel extremely drunk and out of control. I had no idea what was happening as it was my first baby, and no nurses bothered to check on me. Finally, the baby was about to come out. My husband went to beg a nurse to come see me. The response he received was 'we're in the middle of a shift change. She'll have to hold it in'. My husband ended up helping one nurse delivering the baby in the triage room. In their defense though, the administrator of the maternity program worked with us after the fact and was very apologetic. Apparently some changes have been instated since then. The hospital even provided me with some free therapy as a result.
3.5 stars: Had a surgery for the removal of kidney stones. I had some kind of immunity to the antibiotics and developed an infection. Which then turned into (uro)sepsis. Went to the ER. In this case, they ushered me right through and I didn't have to wait at all. I ended up spending 4 days in the hospital, and the care was quite good. My only complaint is that I also have severe osteoarthritis of the spine, and was in a ton of pain from the infection/ fever and laying in a hospital bed. Although they gave me IV Dilaudid the first day, they insisted on only giving it to me in pill format after and I was in agony for the next 3 days. They never offered to let me speak to a doctor about it - it's like since I was in there for the sepsis, they would only treat the sepsis.
5 stars: Second baby being born. After my first terrible experience, the maternity administrator intervened and made sure my experience wasn't repeated (I actually suffer from PTSD as a result, so my worries were 'legitimate'). She actually provided me with a 'personal' nurse who never left my side. Everything went very well. Baby had to stay in hospital for about 5 days, and they let me stay in my private room for 3 days. After that I got kicked out and had to share a semi-private, but I'm not complaining. It was still good of them to let me stay.
All in all, seems like it's a crapshoot. It really depends on who you get, and a variety of other factors. I've had absolutely horrible experiences, as well as wonderful ones.
We had our first baby here. The birthing centre was wonderful and the staff were extremely helpful. Took part in the early release program with midwife for a week, which was fantastic and highly recommend. We were both very happy with our experience here, and can't imagine having our next baby anywhere else!
Worse hospital to ever go to took my 9 month old to the emergency she having very bad pain in her stomach she was crying in pain face going red took her to the emergency at 730pm at night nurse took her vitals 1037pm baby still not feeling well nurse said will be another 4 more hours then asks again are you waiting to see a doctor when she is the one registered us then the waiting times changed again time we get out of hospital would be 7am
When I almost broke my nose I was there for 5 hours in the waiting room for a 15-min with a DC which I understood until the first word came out of his mouth he said (you should have gone to CHEO )my parents were furious cuz it was the closest hospital and there was blood everywhere
The psychiatrist offered by emerge was condescending and spoke over you when you re trying to give information. I was asked to be there to give more insight but he Continuously told me I was wrong and then proceeded to say but I just met them today so I don t know maybe shut up then.
He pushed the patient to react even though he had already been given doses to sedate him and obviously wasn t going to express the same mania as was experienced by the cops. and spoke so fast it was frustrating to try and communicate, I recognize there s obviously other patients in the hospital but when somebody is brought in to EMERGE by POLICE who accessed the situation and that s what they felt was needed, dont treat us like we don t belong here or our problems aren t important, all that psychiatrist did was say go back on old medication, and so sign up for anger management which they didn t have any recommendations for but beyond that I repeatedly told him we had already tried.
Just wanted us out of the hospital and had no compassion. Go to the Civic hospital. They re actually very kind, this was our first and last time experiencing mont Fort.
So far the best in the region that I've been to. Paid parking of course. There aer many nice volunteers throughout the hospital that help you find where you're going. Honestly without them it would be intimidating.
Staff all seem to hate their life, make you feel stupid for not being able to speak French, and seems none of the nurses or Dr's talk to each other as you can get a different answer from each individual that walks into your room. If you are looking for a decent respectable experience go any where else, I have only ever heard bad things about Montfort.
Beautiful hospital; both the hospital staff and volunteers are professional, kind and caring. Thank you to everyone on Ward 4AE on behalf of my brother-in-law (the patient) plus my wife and sister-in-law who were allowed to stay the night.
Spent over a week here (overnight with family entire time) Unsanitary (catheter thrown straight into garbage, sheets weren't changed until we told floor manager) Rude staff (numerous nurses that were horribly rude to not only us but the elderly man we were sharing a room with) Not bilingual whatsoever. I had to translate for my family (who doesn't speak French) what the nurses were trying to say and heard them gossiping in the same room as their English-only patients.
I went for a colonoscopy and was floored by the service I received. The staff was very caring and efficient. The drs. were amazing. Iwas in and out in no time and the nurse was always beside me asking how I was doing. So very impressed.
The only good thing about this place is my friend survived. So thanks. However I would think if your here for more then a week, you'd get more then one shower. 3 weeks only one shower... pretty sad when you have to take a basin and wipe yourself down every day. And depends, who the hell changes a depend only once in the morning and once at night? You wouldn't do that to a child, so why is it okay to do to a adult. Oh and apparently it's okay in the middle of the night to have a man stand at the foot of your bed staring at you. Out of the 3 hospitals I know of, this one would be my last choice. Very disappointed.
Brought mom. She kept fainting. Wouldnt keep her for tests and observation. Went to general and she was diagnosed with cancer and died 3 months after. Waied 2 hrs for a 2 minute check up. His name is dr. Lefebvre.
The doctors and nurses are so compassionate and understanding. I like this hospital because they take mental illnesses seriously and always treated me as best they could and made me comfortable - they saved my life.
Here for our firstborns birth, everyone has been amazing, we sincerely appreciate it all. Thank you very much for the support, the science and the comfort knowing you are all close by
Instead of heading to Buckingham or Gatineau Hospital, we decided to come to Montfort Hospital late in the morning and came out very satisfied. The volunteers are kind, the nurses were very empathetic and reassuring and the doctor (Dr. Ghandi) was very kind.
The parking was complicated (storm of January 24th) but overall, our visit was very positive.
Terrible service and people are rude had an appointment at 10:20 was told to show up 20 mins early and it is well passed 11 and people are giving me attitude because im asking when ill be seen....
Terrible nurses and doctors. I have been mistreated by staff every time I have been here. I left in tears last time, as my nurse was yelling at me and calling me names. If you value your safety and sanity stay far far away!
If you have an actual emergency, avoid the emergency walk in here. This is the lowest class service they can possibly offer. If you have an actual emergency, don't expect any help from this staff unless you have a visible mortal wound. Unqualified admin staff with attitude, doing irresposibly improper intake of patients. Then packing a load of sick people in small waiting rooms for eight hours at a time, without regular checkups on patients or offer a drop of water. You will be better off seeking emergency medical services anywhere else and should only come here if it is your last option. You will be treated poorly at the emergency walk in section of the hospital. I would suggest calling an ambulance if you need immediate medical services, because they are gravely lacking in actualy qualified emergency service workers, who sincerely want to help people and actually want to be there, because they did not look like they enjoy their job and they made it very clear. Update: Went to a different hospital the day after and the doctor treated me immediately and said it was nothing short of a miracle that I did not collapse or fall into a coma. The walk in staff at Montfort is dangerously unqualified and apathetic. As I read multiple similar shared experiences from this location, I feel for all those who may not have been lucky in finding actual medical services somewhere else in time, like I had.
Have been to the ER several times over the past year or so, with family members and have witnessed repeatedly, the kind, efficient, bilingual and expert care extended to patients the moment they walk through the door. Security is present and visible, keeping the waiting rooms quiet and safe for those in distress. Merci Montfort. Well done - thank you.
Waited 3 hours to be seen which is expected. Finally got to the examination room where I waited another 30 minutes, which is again expected. But when they sent someone in after me who got seen within 5 minutes of entering, while i was still waiting in pain, thats when I realized I'd be better off just toughing it out at home.
Terrible experience... total of 9 phone calls to track down paper work they "didnt have" for a very important surgery. Total breakdown of communication from one department to another. Very rude and unprofessional floor management for rooms. However, after four days of locating the paperwork and processing it, I finally got the needed surgery. But I will say that the surgeon and the OR staff and the 3 nurses I had, were all very professional, and courteous. They provided excellent care. Management however, and the ER staff, were rude, argumentive and very unprofessional. Those are the people who give this hospital it's negative reputation. In addition, 10 hours in agony in a waiting room without any assistance is not only cruel but incompetent..I've had better service for my dog at the veterinarians'. Our health-care system is on a very huge decline.. and.. our population is getting older and more in need.. God help us.. we'll need it!! Don't look for it at this place.. especially in the ER!
Even though the health system is pretty bad in Canada, this is by far THE WORSE hospital I've been in in Ottawa. I was in tremendous pain and all I got was Tylenol. Had trouble breathing and still I waited 8 hours to see a doctor. The WORSE
I realize that all of Ottawa s hospitals are under-staffed and overworked; however, every time I ve had to use Montfort s emergency room (ER), it s been a nightmare. For example, the 13 hours I waited with an asthma attack.
But my experience this past Thursday night (February 28, 2019), is easily my worst experience in an ER. An ambulance took my mother from our doctor s after-hours clinic due to their concern over extreme bleeding and pain that was off the scale.
At Montfort, nobody would do more than take my mom s heart rate and blood pressure before sending her to the waiting room. Mom was almost passing out from pain and the bleeding was steadily worsening. When I politely asked if she could be re-triaged, we were told it would be seven hours before a doctor would even examine my mom...and that she should wait her turn. No sympathy, empathy, or even an ounce of kindness for someone in agony. No let us know if you feel worse. Nothing.
We ended up driving to Hawkesbury Hospital, where my mom was seen in 30 minutes by kind, concerned staff and had an ultrasound, urinalysis, and bloodwork, all within two hours.
I don t object so much to the wait...I object to the lack of kindness and empathy.
im paiges friend i broke my hand in self defence, my third metacarpel is broken in half.they put a temporary cast on me and said a dr would call me back in a week its now going on the second week i feel like they forgot about me . ill call them back this third week but this isnt fair i want to be taken care of as i am a canadian citizen!!!
I've only really had one appointment here and I didn't have to go through emergency so this review won't touch on that point. FYI - this is a French hospital so expect people talking French or staff with thick accents, additionally, expect Quebec attitudes (older more strict mentality than the English population)
Layout: Parking is paid, and not horribly priced. As you enter you're greeted by volunteers that can direct you to where you need to go.
Staff: A lot of friendly volunteers - definitely necessary as the working paid staff seem quite busy. The working staff, all bilingual but most have noticeable accents (not a bad thing). They also have that French ethos - hard working but not necessarily greeting you with a smile. They will get defensive when you say things they disagree with, it may even come off as rude, but they do end up helping you.
Wait times: make sure to show up 15-20 min before your appointment as the reception area can take longer than expected. Can't comment on the emerge side of things.
Scheduling appointments: this is my sticking point. They got a referral from our family doctor and it took over a week to get back to us. They called from a private number so we didn't answer (which the receptionist claimed wasn't true, but I can assure you it was...). They left a voicemail, but when I returned the call with the requested info, it took another week to get back to us. To top it off, it was to tell us that they had no idea what we were referring to. I had to go into the hospital in person to book it and the staff seemed irritated that I was doing it in person - well neither was I impressed.
Actual appointment: the medical staff were super professional and accommodating, just wish that was translated to the staff.
I would give this place a 0 if it were possible. Got brought there for a head injury from a bike accident. They just looked at it and said I was fine. couple months later, I find out from a school doctor that I have a severe concussion because I would get constent migraine, couldnt be in light rooms or around loud noises. ILuckely carleton is good with helping "sick" students or else I would have failed my semester.
In addition, they cahrged me 360$ for the hospital stay that included me sitting on a bed and being misdiagnosed...They didnt even send the bill to me or called me, instead they gave it to a dbt collector that harrast me and this all affected my credit score.
Horrible care and overall bad. Fix your administration and your doctors education.
You removed my previous review, which was well thought out and written it did not contain slander or malicious material. If you continue to do this I will speak to someone in the ethics department or file a complaint officially. I will aso contact some form of media news outlet, About how I was basically ignored and told my symptoms were wrong by the triage nurse, and how I was dismissed after saying i felt dizzy hands and feet numb and I was extremely tired. The only person who examined me at any point was a nurse. I was sent by telehealth and should not be made to feel like I did something wrong. I disclosed I had aspergers which makes it hard for me to advocate for myself and from that moment on I was estenially ignored. My doctor ran no tests. addressed my hand without touching it looking at it and completely dismissed me without talking about how I was so dizzy and tired or any of that told me I could go turned his backed and walked away. I saw him for 1 minute.
I have been waiting for a return call for an URGENT mamogram which my doctor faxed in on the 5th of Apr 2019..called 5 times..left msg as requested..female called me..speaks French Chinese..no clue why I had left msgs..said they were booking appts for Feb 2020..I said I could be dead by then..my doctor refaxed requisition again yesterday..no one answers or monitors that phone..disgusting service..
I don't normally review hospitals, but I had to say something. I just want to give a big thank you to the people who work here. I injured my ankle and they were by far the most caring and compassionate healthcare workers I have ever encountered. The wait time was very quick and the people that helped me were very curious. Kudos.
I was met with quick service and incredible times--I never thought I'd actually be impressed by a hospital, nevermind an emergency room, but this is definitely my go-to hospital!
I had a good experience on a Sunday night at the emergency room. Everyone was nice and attentive, I waited about 2,5h to see a doctor. The doctor (nurse practitioner) took a lot of time to explain me everything and took me serious, even though there wasn't anything seriously wrong with me. The only thing I didn't like was that a guy in the waiting room was bleeding a lot and nobody cleaned up the floor even after an hour.
Worst Hospital ever, wait times are unbelievable minimum 8 hour wait. Hospital staff are lazy and uncaring. If you have trouble there please post a bad review this hospital should be closed and the staff fired.
Good hospital with very interesting demographics. It is the only francophone hospital on the Ontario side close to the Quebec border so it is very busy with people crossing the border not to wait 24++ hours at the ER in Gatineau, so it is normal sometimes to see longer waiting times. All and all, hospitals in Canada and Ontario are not Estate properties or hotels like in the US, they are functional establishments with very tight budgets. (I don't work in the industry, just travelled lots and appreciative)
This is the third time that I am going to Monfort for all kinds of exams, Each time, I was treated with the greatest respect, politeness, courtesy, punctuality, by passionate bilingual professionals. The protocol put in place for the Covid is exemplary, I felt safer than anywhere else, Thank you to the whole team with all my gratitude, Albert Gabbay
Paid $13.50 for parking, lost my ticket but could prove I paid it, was told I needed to get a lost ticket which then cost me another $20. So in the end I paid $37.50 for parking because I had to use the ATM to take money out. Absolutely ridiculous.
I have been there a couple of times. The service is excellent and keep the place clean. I am monolingual but I did not feel any disadvantage of it when getting their service. I am thankful to the staff for it.
Crazy slow it's stupid how they dont care about the over all population they only have one doctor every night it's a 9h wait yet this is a Ottawa hospital in a city of thousand yet if you go to Winchester they will be 2 to 3 doctors I'm here for brain fuild leaking out of my nose and was told this was a serious thing that it was important for us to get image It's so important I've been In the same waiting room 9hours what kind of unorganized hospital for a city of a few thousand only keep one doctor over night
Disgustingly unprofessional staff at the emergency walk-ins. 3rd world experience. Dangerously incompetent staff in that section of the hospital. They treat you as sub-human, and they have zero clue what they are doing and are extremely lacking in qualified professionals, who have a heart. Find help anywhere else but here, because they will not help you unless you are bleeding out. The worst kind of people work the walk-ins. This was a dehumanizing experience that left me traumatized.
I went in for an endoscopy. It was all pretty good except for this one nurse.
After being fifteen minutes late, it took her three tries to get the needle for the anesthetic in my arm before she said "ehg, it's good enough". She then refused to give me the full does because I was under 18, even though I'm 6'4".
The anesthetic obviously didn't work. So the operation, which should have been a painless three minute procedure, was a very unpleasant seven minutes.
That being said, the rest of the staff, including the GI were decently professional and polite.
So I went there for emergency and then I was transfered after 2 days to main hospital for an operation. It is a fantastic hospital. Staff are very friendly and helpful and they genuinely take care of you especially Melanie from emergency. Everyone is professional although emergency is under a huge stress which is understandable. But there was one nurse that usually sits in triage 2 her name is Monique. She is the most unhuman uncompassinate simply very cold person I have ever seen in my life. I remember I had seizure in the middle of the night and was unconditionally shaking and cold and my teeth were chattering for half an hour. So I managed to reach to her as she was the only one there. She didnt even raise her head to look at me and all she said was "dont come here until I call you" and go back to the waiting room. The sick patients at the waiting room were compassinate as they offered me their own jackets to keep me warm. Monique is an awful person and definitely should not be a nurse especially alone at night. I hope if you go to emergency room, that you don't deal with her. Other than that amazing staff, nurses, and doctors. I love the hospital and I highly recommend it.
Much progress has been made since my last hospitalization in 2016. Today, in 2019, I find nurses who are more attentive to patients' needs and who show more compassion. Active listening and follow-up by the managers is highly appreciated. I was operated on both knees the same day, I do not regret having made this decision.
Thank you very much to the nurses! Thank you very much to the physiotherapy and occupational therapy team! Thanks to the attendants and attendants! Although there is still room for improvement, I admit that between 2016 and 2019 the Montfort Hospital made great progress. This is positive. thank you so much
I recently visited Montfort hospital and i have to say that the whole entire staff were excellent! From reception desk to physicians. Friendly and competent individuals who really stand out from the other surrounding hospitals.
Got injured at work and the care here was exceptional, fast and friendly nurses/doctors. I ended up needing 6 stitches and it went v well. My entire stay wasnt longer than 2hrs.
Delivered my first baby at this hospital and I cannot say enough good things! The staff in the family birthing unit are truly incredible. Their kindness, attention, and support during my labour and delivery made my first time memorable. I had a number of nurses helping me (Anna, Lise Anne and lots more) and each one was amazing at their job! My OB Dr Gravelle was also on shift that night and delivered my baby. She was fantastic at ensuring a smooth delivery with her expertise. Thank you to all the staff...we are SO grateful for your work!
In 2014 I broke my humorous bone. Yes it tooke a long time but the staff were very polite and curtious, the after care and follow up were also very good. I dont think there us a hospital in a large metropolis where you dont have to wait. This pastt 2 weeks my father was in emergency an then admitted to the hispital. The staff were very polite and curtious. The ICU staff were exception to him. We are both english speaking only so that was no problem. He us still getting very good care as a patient in the hospital.
Recently I went in to emergency and was in need of help. Lucky for me I received great results by very dedicated staff. The Doctor on duty was Dr. Curtis Francis Lavoie and he was so kind (at 2:30am) and very helpful. I want to say to you health care professionals thank you for dedicating your lives to help others. I am very grateful.
The waiting time is often twice what was advertised in the Triage when the patient is an elderly. With the Flu season, the waiting room becomes a Flu incubation room, more effective for old people, even if you got your Flu shot... Me and my father got sicker after visiting the hospital in the last few days. Sounds like it is the people not affected by the Flu who should get their mask on... I noticed after people leave their beds there is no disinfection team in the emergency area.
I spent the better part of a week+ here. I have epiplespy which tends to be complicated by rhabdomyleosis. Something i informed the doctor upon becoming concious in emerg. Every other doctor who's met with me since seems to be briefed on my file. But I've had 4 nurses over the better part of the week ask me: "what's wrong?" and "why are you here?" which is something they should at least be a little familiar with before taking vitals. Up until today when a family member asked specifically what my blood levels were they didnt give us updates despite taking blood 2 times daily. Also one student nurse who inserted a catheter into me according to a more experienced nurse caused me to bleed from my penis onto the cathether. The vending machines on all the floors don't work. The nurses will treat my roommate who suffered a stroke as if he is a mentally challenged 5 year old. Most of the linens have skid marks on them.
hopitalmontfort.com
