H.M. Brown & Associates Reviews

I have talked to Dan Nolan about cars many times and I'm always so surprised at how much he stays up to date with the current car trends. He guides me to the right decision for me, not him.

Aaron Phillips is the main reason I keep going back! Amazing customer service!

I just bought a car through Alex Kenyon and it was my first experience using a broker. I LOVED it and will always use Alex from now on. He listened to what we wanted and presented me options and even found a specific vehicle for me quickly. All while I worked and then just showed up to drive it and buy it. Great time saver for me and my family!

Excellent information & service from Len Vandermee.

I have worked with Jesse over the past few years and he found both of my last two vehicles! Working with Jesse is easy and he makes leasing a new vehicle simple, even when they are harder to find. Jesse was able to sell my last vehicle which made for a smooth transition. I would recommend anyone to Jesse who is looking to buy or lease a car.

I must say that Malcomb at HM Brown is a professional in every sense of the word! I didn't end up using HM Brown to buy my car because I needed something of an older model car than they deal with. That being said, you know what? They helped me anyway! They referred me to several other used car dealers who deal in older vehicles. This meant as a single woman who knows nearly ZERO about cars I got to walk in as a referral rather than going in cold. This made a huge difference in my piece of mind. These folks at HM Brown are doing business the old fashioned way = they actually truly care about people and help out when they can! AWESOME!

Highly recommended! There is no better way to buy a car. Alex Yakubovich at H.M. Brown is excellent to work with. He went the extra mile to make sure I had the exact car I wanted and the process was very smooth. Alex is very knowledgeable and a pleasure to work with. I'll definitely be reaching out to him the next time I need a car.

Not super pleased with my experience with HMBrown. The first broker I worked with lied to me multiple times or greatly mislead me. They guaranteed me the best deal on any vehicle but "the lowest the dealer could go" was only $200 less than listing price. They said the vehicle would be inspected and anything wrong would be fixed but then wanted me to pay for some "recommended replacements". The second broker tried to fix the poor business of the first guy and was more thorough in his explainations but guaranteed certain things like stickers taken off and scratches buffed out that ended up not being done. I asked for mechanic reports and never actually got them. After signing the paper and leaving with the truck the second broker stopped responding to my texts. I will likely not use HMBrown for mynext vehicle. .

Bryan Bennett is the person to go to if you want excellent service. From start to finish (which happened quickly) he went above and beyond to help us out. From narrowing down our car search, to signing the papers, everything went beyond our expectations. Bryan is down to earth and trustworthy and we will be using him again for our future auto purchases.

Alex is incredibly knowledgeable and trustworthy. Not only will he make sure to get you into a car you want and asked for, but he manages to do it quickly and without all the headaches. I would highly recommend his services to all of my friends and family.

Edit: Original review is below, but H.M. Brown did follow-through and make things right. After posting this I received a call from Courtney Powers, the Sales Manager of H.M. Brown. Courtney looked into this issue and took the time to ensure that my concerns were heard. After looking over the financial agreement that I had been sent by the previous broker, he calmly explained the cause for what I originally perceived as a mathematical error. In the end it turned out that the numbers were actually correct as a result of the timing of the first payment for the loan. Once he had confirmed that I fully understood the agreement and was good on the terms, he made sure that the car was still available and personally handled the rest of the process.

While I think the whole misunderstanding could have been avoided, I was thankful for Courtney's walk-through and ended up proceeding with the car purchase through H.M. Brown. I'm very happy with my new car and the deal that I ended up getting, despite the hiccups.

ORIGINAL REVIEW:

I just had a really unpleasant experience with a broker from H.M. Brown. He had told me upfront that he wasn't going to be able to beat out dealers on price (because apparently new car pricing is more or less set) but that he would deliver value by streamlining the process and having me in and out with my new car in less than 30 minutes. Everything was going as promised until it came time to finalize the contract.

The broker found the car that I wanted and sent me the paperwork from the dealer. I noticed a math error in the financing breakdown, which I made him aware of. Rather than try to fix the issue he doubled down that there was nothing that could be done and that I should just accept the deal as is because the error only represented a few bucks. He even said that he would pay the difference, but the point for me wasn't the amount of the error but that there was an error which he refused to fix or even take a closer look at. I asked if he or I could speak with the dealer about it and he said he already had and that there was nothing they could do. I asked if there was a manager or anyone else at H.M. Brown that I could work with and the broker got more upset and kept repeating that I should just accept the deal because the error was for such a small amount. In the end we were both extremely frustrated and I decided not to continue to do business with this company.

On H.M. Brown's website they state that their mission is "to provide you with the best car buying or leasing experience you've ever had. We do that by providing straightforward and honest information, unbiased expertise, competitive pricing, and our total commitment to your satisfaction."

I can confidently say that my experience was the direct opposite.

Just a quick review and note of gratitude for Jesse Blum at H.M. Brown. It was my first time purchasing a new vehicle in a long time and Jesse made the entire process easy and efficient. I really appreciated his patience with all of my questions. He took the time to explain the pros and cons of buying vs. leasing, my financing options, etc. Jesse arranged for test drives of several models so I never stepped foot on a dealership lot and experience no pressure to make decisions at all. I highly recommend Jesse and will buy from him again once it is time to replace my 2018 4Runner, which I absolutely love.

Jeffrey Lebedoff awesome guy always there for your questions got us out of our sticky situation with our old cars and got us in our dream cars very quickly. Everyone should use this this service I hate dealerships with all the hagglings and back and forth from salesman to manager. This is bar far the best experience buying a car. Thank you

I worked with Brian Warley. He is the best there is. Goes over and above the call of duty.
First time working with Brian W was a lease. Pain free and easy
Second time, I bought my beautiful Lincoln.
Stress free and so relaxed.
Thank you Brian W.

Thank you Ron White for your exceptional service. Your patience and time worked very well in helping select a vehicle that will accommodate me and my family. Along with your guidance and attention to detail we found something we both are happy about and me with.
This experience was awesome and truly apart from going to a traditional auto-sales associate. I will definitely refer you and H.M. Brown Associates to anyone I know that maybe in the market for a new or used vehicle.
Best wishes to all.

My wife and I purchased a vehicle from HM Brown about a year ago. Having worked with several dealerships in the past, I can say that this experience was unlike any other. Doug Steebner helped us with our purchase. I was very particular about what features I was looking for in the vehicle, and Doug was careful to ensure that he presented options that met my criteria. I did not feel pressured into the purchase, in fact after Doug appraised my vehicle and gave me an offer I was happy with, he called back a few days later before our deal had closed and informed me that he was able to get me additional value for my trade. He was very transparent about all of the numbers, more-so than one could reasonably expect, which established a level of trust not usually experienced with dealerships. Furthermore, Doug followed up frequently after the purchase, and even a year later still follows up with me to ask how I am enjoying the vehicle as well as to remind me to give him a call if I experience any issues with it. I am beyond impressed, as this level of customer service goes above and beyond my high expectations. HM Brown shatters the stigma about used car dealers. My wife and I will be returning to HM Brown for our future automotive needs. Give HM Brown a call!

Unfriendly and unsafe. Watched an employee repeatedly have road rage issues

As a transporter I have worked with them often even without having bought from H. M. Brown. I can still say that Brittney and Jessica are absolutely stellar, sure to help you with whatever you need.

I wish I could be part of the enthusiasm for H&M Brown. My parents and brother recommended Jay, but my experience with him was the opposite of what I expected from a broker. Maybe it was because we wanted to buy a used car instead of new. Jay tried to pressure me into buying a new car, repeatedly calling it a smart decision (and implying that if I didn't do it, I wasn't being smart), even after I told him what my budget was, and that wouldn't work for us. He used FUD (fear, uncertainty, doubt) sales tactics, and during our phone conversation repeatedly referred to himself in the third person, as in "Jay wants you to be happy with your purchase.", which was weird. He was the stereotypical car salesman. I felt like I existed only to make him money, and it wasn't enough money, and that I was irritating him and wasting his time. It was a disrespectful, discouraging, stressful experience. Reading other reviews, it looks like I just got a bad apple. I went to Automotive Avenues instead, and received the friendly, helpful, low pressure treatment I had hoped for, and bought my car from them.

Full service all the way. A true auto conciar brokerage service. Ask for Adam Hatter.

Bruce Peterson delivered the exact mission of HM Brown. He made the car buying process efficient for my wife and I. We are 2 busy professionals with small children. The prospect of taking hours and days to visit various dealerships and deal with salesmen was not realistic for us. We needed to find a new way and Bruce provided that for us. He helped focus our priorities, and asked us the right questions to find the perfect vehicle for us. In the end, we test drove two vehicles and decided which was best fit for us. At that point Bruce finalized our wish list and set off to find our dream car. He delivered that to us. He was friendly, accommodating and timely in everything he did. Not only will I use Bruce and HM Brown again, I will also be happy to refer any friends and family to Bruce for the car needs.

Thank you Jacob Stransky and the whole H.M. Brown team for giving us a great car buying experience! Jacob worked extremely hard to find us the exact car that we wanted and for a great price. I would highly recommend Jacob and his team. They provide an easy and more professional experience than any other dealership! We will continue to use them in the future!

I don't buy cars every day. The first car I ever bought I had for 12 years, so needless to say it wasn't a process that I really remembered going through - but I remembered being there ALL DAY (at a traditional dealership). Three years ago I was in the market again. I walked into HM Brown on a whim and talked to Bryan. He took my info, asked what I was looking for and just days later, I was sitting in my brand new perfect car. The process was simple and about as stress free as the process can get. Three years later, my lease is up and I contacted Bryan again trying to figure out what I wanted to do - buy my "old" car out or go for something new. He was prompt with my options - doing all the crazy stressful leg work for me. And when life is crazy, but you are on a timeline, it's really great to have someone dependable, trustworthy, patient and able to do all the hard work for you. That is service - great service. They were able to get on the positive side rather than being upside-down and having to deal with financing negative equity on the old car - also another huge plus. I'm sure there are people out there who like dealing with dealerships and hassles and the "let me talk to my sales manager" BS. I'm not one of those people. I want things simple and stress free. And that's why I'll I never go anywhere else for a vehicle! Thumbs up to Bryan and the whole crew at HM Brown.

Great experience working with Jesse! He provided lots of support without any pressure techniques. I'll definitely be back!

Erich Hradecky made this an incredibly easy experience. He did all the leg-work, found the PERFECT car in very little time and paid attention to details! Cannot recommend him enough!

After yet another attempt at purchasing a vehicle from "sleazy" and unprofessional salesmen at a dealership, buying a vehicle from Kurt Schramm from H.M. Brown & Associates was a true breath of fresh air. Kurt went out of his way to seek out and find the perfect vehicle for my electrical contracting business with great professionalism at a fair price with no pressure . Kurt and H.M. Brown have truly earned my business for any future work or personal vehicles. Thanks for making buying a car a truly pleasant experience!

Jesse Blum is the best
4th car! Always delightful

Twice, I reached out to HM via their "Contact a Broker" option on their website. I received an email from one of the brokers after the second attempt. From that email I called the broker, but just before he had an appointment. The broker stated that he'd call me back after his appointment, but he never did. I went elsewhere to have my needs taken care of.

Morgan Deering is the BEST!!!!! He helped me, my husband, and so many of my friends and family buy a car and could not have made it more enjoyable and easy. I HATE car shopping, but he did it all for me and brought me the most perfect car that I am still in love with a year later. Who knew car shopping could be so fun? Thanks Morgan!!

This is the second time I have seen Grant about a car in the last theee years. The first time he got me into a great lease in my budget so that I could use the car for work. This time he helped me get the exact car I want to own for many years with exactly what I wanted in it. I love that you can get an honest price and financing information without the seemingly endless back and forth you get at a dealership, with the sales manager constantly pressuring you and throwing out rediculous numbers to try and bargain. I am super please with Grant and will continue to use him and recommend his services to anyone who will listen. (Grant, if you read these send me a few business cards I can hand out). Thanks for my dream car!!

Sean Oswald helped me purchase my 2019 4runner last April and it was the best experience I've ever had buying a car. It was quick and simple. I was able to pick up my car on my LUNCH BREAK! highly recommend him to anyone looking to get into a new or used car.

Working with Jesse Blum was a genuine pleasure. I felt catered to and looked out for through the entire process. He had valuable answers to all my questions, delivered my car to my home and even helped me through the customizing setup. He represents his profession so well and is in the top percentage of Auto Brokers in the State of Colorado.

I love meeting with Brandon Jensen regularly, I am impressed with his follow-up policies!

I had the best car buying experience with Erich Hradecky. I haven't bought a new car in 10 years and was a little apprehensive, but Erich made the process seamless. His individualized approach got me into the perfect car, a 2020 Subaru Outback Onyx. He really listened to my needs and even helped me with a stereo upgrade, accessories, and windshield and ding protection plans. I highly recommend Erich!

Working with Vic Dionisio made the car buying experience easy. We were dreading having to go through the car buying process, knowing we would have to spend all day in a dealer's office getting financing and fending off offers for premium floormats. There was none of that here. Everything was easy, everyone was friendly, Vic took care of everything and we only spent about an hour doing test drives and less than an hour doing paperwork. Highly recommend.

Nicholas Diercks is a great example of what a car salesman should be. His level of professionalism and knowledge is unmatched from others and most importantly, his care for doing right by his clients is great. I won't be shopping anywhere else so long as the service continues to be great.

This was by far the easiest and most wonderful car buying experince in my 34 years of acquiring automobiles. Thank you Alex Kenyon for help before, during and after this process. You continue to be an asset. Keep up the great work. If I know of anybody that is interested in purchasing a car, I will send them to you!

Sincerely,

Chris and Kendall

Jesse Blum is someone I know personally. He guides people based on what they are looking for and works around your schedule. I highly recommend Jesse to take care of the hassle and the leg work when buying a vehicle.

By far the BEST car buying experience. Dan Nolan is the man! He was extremely helpful, and found my husband and I a great deal on leasing a new car. We are so greatful! Thanks so much Dan, and HM Brown!! I highly recommend!

No Dealer Handling Fees!!!!
When I worked at a Dealership
I called to do a lease buy out for my Toyota Camry because the Dealership I worked for would not waive the $599 Dealer Handling fee.
HM Brown & Associates not only had no fees but they also were able to get a great deal for me through a local credit union for financing and the paperwork only took 20 minutes.
If you need help buying out your lease it is a no brainer! I saved a lot of time, money and had no hassles!

My husband and I worked with Jesse Blum to buy our new Q7. He was knowledgeable, responsive and thorough. He made the car-buying experience for us both efficient and simple - which we greatly appreciate. Jesse is a true professional - we will use him again when the time comes for us to buy another vehicle.

Todd Sandin sold us our new vehicle, but we never felt sold to. He was patient with our uncertainty of which vehicle we d like and helped us test drive multiple cars...even in the midst of the Covid-19 lockdown...safely with distance and masks.
When we returned from one test drive disappointed that although there was passenger lumbar support in the car, it just wasn t what we wanted, he already had in hand the details about how that feature could be added to the car we really wanted. We didn t even have to ask...he just remembered what our challenge was with the other vehicle. In fact, he remembered and answered every question, even a random one about the color of the console for one interior color option.
We got a great seat on the new car and a fair trade value, especially considering he handled getting the lumbar option, tinted windows and clear bar all installed before delivery so we didn t have to mess with it.
PERFECT experience with a quality human being. Highly recommend TODD!

The best car buying experience you could ever expect

I don't do many reviews. But I had to for these folks. Georgi at H.M. Brown has really gone above and beyond when helping me find just the right truck. We looked all over the country and finally found exactly what I was looking for despite my picky nature.
He educated me on my options and best bang for the buck.
After I got the truck, I found there was an issue that wasn't really covered by the warranty plan I purchased. But he still helped me out! Even driving me to to and from work to the auto shop when it was getting repaired!
When I decide to purchase another vehicle, it will absolutely be these guys! Hopefully, even Georgi again! :)
Word to the wise, stop looking/researching for a good broker, because you won't find a better one around!

Alex Yakubovich was fantastic to work with! Super fast and super easy!

I can t say enough about auto broker Jeff Machado. Jeff s willingness to truly listen in what can be a cut throat industry. His honesty and positive energy has gained him a loyal customer in me. You need an auto broker? Jeff s your man!

Malcolm Hirsh is the true honest professional. He took care of my company's fleet van needs. He was attentive and timely with all of our requests. I highly recommend Malcolm for anyone's car buying/selling needs. Thanks Malcolm!!

We worked with Don Klick and this was hands down the simplest auto transaction EVER! It is such a relief not having to deal with all the b.s. that goes along with any dealership experience. If you value your time at all you really owe it to yourself to call Don Klick at HM Brown....you will not regret the decision!

Best place on town to get a car or, as today for me, have one detailed

I've bought private party and through traditional car dealers before, and I've generally had decent experiences, but this blew me away! Jeff Jamieson's friendliness, professionalism, attention to detail, and punctuality made this whole process as smooth as can be. Even with something as rare as a pre-owned Tesla, there was so little friction involved. I told Jeff I wanted a Tesla and he went and found the perfect one for me. I didn't have to haggle or wait around a dealer lot for a financing person to do whatever it is they do. H M Brown makes it so easy that with the exception of the test drive and signing the paperwork, I didn't even have to leave my office. Jeff even gave me the option of doing most of our communication over text and email. Buying my dream car barely even interrupted my work day, that's how easy H M Brown makes the car-buying experience. I don't want to go anywhere else in the future.

Other thoughts:
* I've since asked Jeff for additional help - he pointed me to a great tire shop, offered advice for some body work after an accident, and their detailers did fantastic work cleaning the vehicle.
* During his first yearly customer satisfaction check-in, Jeff offered and was able to start the process to refinance the car under even better rates than I previously had! I wouldn't have even thought to do that so his proactive approach saved me a bundle!
* H M Brown's entire staff was great to work with. I've primarily worked with Jeff, but every interaction I've had with any employee has been a friendly and professional one.

We just bought our second car from Jay Titterington at HM Brown. The first time was 5 years ago. We went in and told Jay exactly the car we wanted. Jay then spent about 30 minutes asking us questions and educating us on why the car we thought we wanted was not really the car we wanted. We ended up buy a much different and less costly car than the one we originally purchased. We still have that car 5 years later and it still runs great. Jay has called us consistently every year for the past 5 years. He has given us advice on car buying when looking for a car for our kids, which did not result in a sale for him. We recently bought another car from Jay and HM Brown. This time we went in with no idea of what would be a good car for us. We trusted Jay to get us the right car and the right price. Jay covered all our options, including leasing or buying. We look forward to talking to Jay every year for the next several years.

Great experience. Once you try this method, you won't go back to a dealership.

Our company recently purchased a new company vehicle and we worked with Kip Pedrie. He was absolutely great to work with. He answered all of our questions and really fought for us to find what would fit in our budget. I would highly recommend him to anyone looking for a new company vehicle.

I can truly say that I had the best car buying experience with H.M Brown and Associates. I had been looking for my dream car for some time and after having a bad experience already once before, this time around was pretty painless and easy! I just had to let our broker know what we looking for and he took care of the rest. Morgan Deering was there to answer every single question I had to ask along the way and he made sure that I understood the whole car buying process. He was very helpful and even took the time to drive all the way down to my job to take a look at my trade in! I honestly don't think I will ever buy a car through a dealership again because of the great experience I had through H.M Brown.
I highly recommend H.M Brown and Associates to anyone who is looking to purchase a vehicle! Ask for"Morgan Deering" he is awesome!

What a terrific experience we had with Joe Scandaliato and H.M. Brown. Joe was extremely helpful, professional, and responsive throughout the whole process of selling our old car, test driving new cars, searching the entire country for the Mustang with our specifications, ordering a build-to-spec from the factory, and financing. The best part is that this required very little effort on our part, as all details were handled expeditiously and accurately, and with no pressure whatsoever. And not least by any means, the financial details were all fair, transparent, and highly competitive. This was the best experience we have ever had buying a car! We will be back. Thank you Joe!

Matt Martin (the Bow Tie Auto Broker ) provided great service and made my new car acquisition easier and more efficient than any dealership-based experience I have had. I bought my new car, a Toyota Highlander Hybrid, from Matt on 4/1/2016. I was new to the broker approach, having been someone who has been good at, but did not enjoy, the traditional auto dealership buying experience (this was about the 6th car I have purchased). I am a very tech-friendly and consumer, and I found that Matt was able to work very efficiently with me via email, phone, and a small amount of face-to-face time. He was my one and only contact throughout the entire experience, which made for quick and efficient communication.

Matt listened to my requirements and desires. He was able to steer me toward options I had not considered and steer me away from others that probably would have been a waste of my time. We considered both slightly used and brand new vehicles, and settled on new since the vehicle highest on my list is in high demand in Colorado so there are not a lot of slightly used models available for any appreciable cost savings. His insights were very helpful. He was not pushy. Quite to the contrary, he even brought in a car to test drive because I was insistent, even though he already knew me well enough to know it was not the one I would buy. He was right, but I felt better after having tried it. The decision to buy or lease was completely up to me, and Matt helped me to keep both options open right up until the final decision. He provided some value-added services that were helpful and appreciated.

I d estimate that I spent 60% of my total contact time with Matt actually test driving the 5 vehicles that he brought in from multiple manufacturers and dealerships, all of which were a near perfect match for what we had talked about. Including the test drives and the time to complete the purchase paperwork when I bought the car, I probably invested 5 to 6 hours TOTAL of my time over the course of 4 days. I m fairly certain that Matt could have moved faster, but he was working around my availability. Incidentally, the car I bought was NOT one I test drove since he was able to find me one in a color I preferred over the similar model I test drove.

So now, the kicker: How much did this great experience cost me? I would say that at H. M. Brown & Associates, with Matt Martin as my champion, I got a VERY fair price for a very high demand vehicle. To put my assertion in context, historically I have been one who played the game of making sure I got the best price possible for what vehicles I bought/leased, even if that required walking out of a few dealerships and starting over at others. I am very unlikely to ever take that approach again given how much more efficient and less stressful this experience was, especially considering I was looking at comparable models from different manufacturers. My trade-in was valued fairly and my financing options were every bit as good as I could have gotten elsewhere. So it really did not cost me much, if anything, additional out of pocket, but it certainly did save me valuable time.

This is the way buying a vehicle should go. This is the place I will go to buy/lease my next one. And I sure hope that Matt is available when I get to that point again!

My situation was extremely difficult to resolve. Almost impossible with my negative equity with the current truck I had financed from a shady dealership. Geoffrey Harper (The individual I was referred to) went ABOVE and BEYOND to get me in a new vehicle and pretty much saved my life and job. These guys are professional, very efficient, and excellent at what they do. I highly recommend going through them. You won t be let down!!

Update 8/29:

Spoke to Steve Nyls, some poor cross communication seems to have been the root of the aforementioned lack of clarity and responsiveness. I would attempt to use H.M. Brown again in the future and see if they can shore up some of the aforementioned issues. As I said previously the deal offered was comparable if not "amazing", however it would be worth the effort to streamline the dealership process if pressed for time.

Contacted H.M. Brown & Associates via their online contact form regarding the purchase of a new vehicle (all information was provided to them on what I was looking for). Was subsequently called by Steve Nyls regarding the details of that request, at which point he stated that he could meet or exceed my requirements regarding the vehicle in question (a lease) and would "put some paperwork together" and reach back out to me (he specifically said that "I can do better" then the numbers provided). Then...nothing for two days until I sent him an email (email address was far more difficult to find then necessary) asking if he had time to put together the information I requested. He sent me an email with his proposed pricing options (which weren't terrible, nor were they as spectacular as the vague promise of "I can do better" on the numbers I originally provided). I asked for further details (reasonable and necessary information like capitalized cost, money factor's and residuals) and still have not received a response. I purchased a vehicle this weekend and with very little effort was given a more favorable deal then what Steve provided (which defeated the purpose of even attempting to use a broker in the first place). So I'm underwhelmed, this has been a very typical "car dealer" experience for what was supposed to be a hands off approach to wasting a day at a dealership (to the dealerships credit I was in and out with a new vehicle in 3 hours).

I just leased a truck through Jason Gilstrap at H.M. Brown. This was my first time using an auto broker. Jason made the process so easy. He was patient with me and explained the whole process. I didn't have to haggle with sales people on the lots. Jason brought the vehicles to me to test drive during my lunch break. When I decided on which vehicle I wanted, the entire signing process took less than 30 minutes I was really impressed with the whole process, but not spending 4-5 hours in a dealership waiting to get the paperwork completed was amazing!

We ve bought 7 vehicles from Steve Nyls. It s always an excellent deal, zero headache, and a quick transition between vehicles. We ve recommended him to many folks and they ve had equally great experiences. Highly recommend!!!!!

Kip Pedrie was absolutely amazing to work with. He worked very hard to find and close on a new truck within a very short time window. He even delivered the vehicle to me to keep me on schedule and brought all of the paperwork with him. He gave me a lot of confidence in my purchase and gave me a lot of peace of mind though out the entire process. Thanks, Kip

This was our first time using HM Brown and WOW, I will never go back to spending hours at the car dealership again. It was truly a concierge service from start to finish and I never felt pressured into purchasing something that wasn't a good fit for what I wanted in a car and budget. Erich was the real MVP, he was patient, incredibly knowledgeable and provided options right at our front door. It was truly the most enjoyable car buying experience ever.

I've purchased from independent sellers, dealerships, and small lots before, but my future purchased are destined to be made at HM Brown. Jeff took took so much of the stress out of shopping that it was actually a fun experience. Extensive shopping showed me that there was no better deal to be found, and for the level of service I received, one could argue I should've paid extra.

Not only was Jeff a true pleasure to work with, but the financing process was straightforward and hassle-free. Furthermore, the detailing on this car was so impeccable I want to take it back for quarterly checkups. This place is beyond my expectations, beyond my wildest hopes, even. I ... I'm ... I'm in love.