As a customer, I recently had my home renovated by...
As a customer, I recently had my home renovated by this design-build company. The overall experience was satisfactory. The project was completed within the estimated time frame, and the quality of the work was decent. However, there were some communication issues that caused confusion and delays. The project manager was responsive but seemed overwhelmed at times, leading to a lack of attention to detail. The design ideas were good, but some aspects of the execution fell short of my expectations. I appreciated the professionalism of the workers and the efforts made to address our concerns, but there was definitely room for improvement in the coordination and follow-up. In conclusion, while the end result met our basic requirements, I believe the company could enhance the customer experience by refining their project management and communication processes.