As a customer, I recently used the services of thi...
As a customer, I recently used the services of this mortgage company and found the overall experience to be satisfactory. The website was user-friendly and provided helpful information on various mortgage options. However, the application process felt a bit more complicated than I had anticipated, and the response time from the customer service team was slower than expected. Nevertheless, the loan terms were competitive, and I appreciated the transparency in the quoting process. The online tools for tracking the application progress were convenient, but I encountered a few technical glitches along the way. The company's commitment to helping customers understand the mortgage process was evident, but there is room for improvement in streamlining the application journey and enhancing communication efficiency. 😊