GSSC (General Security Services Corporation) Reviews

After working with several different alarm companies in Minnesota, I really am impressed with Jon Ruprecht at GSSC. I've been burned by a certain (green) local company, and ADT, and have found that the other big companies seem to operate more like a racket with "special offers" running 12 months out of the year. Jon is professional, knowledgeable, and he follows through on his word which is a breath of fresh air. I trust these guys.

What a total disaster! Wanting a local vendor to make life simple I hired GSSC to replace restaurant camera system. 9 months and many thousands of dollars later system still does not work and I get nasty emails from company telling me not to complain. I have owned my business for over 20 years and this is the worst vendor I have ever dealt with. Avoid at ALL COSTS, or it will COST you Plenty!

This company is a sham. They wont pay out the last check owed.

We have GSSC for our fire monitoring in a new building (setup by our contractor). Today we had an alarm go off, and when I called (or rather tried to call) GSSC, there was no answer, only a hold message saying "we understand your time is important, we will be with you as soon as we can". When I finally did get someone on the phone after multiple tries over a half hour period (with an alarm screeching in our building), the person on the phone said "I'm sorry, we're just an answering service and we're not trained to be able to help you with that - you'll have to call someone else". We called the someone else, only to get disconnected after that person saying "I can't help you, but I'll forward your number to someone who will call you back". This circus continued on and on - just now over 1.5 hrs later a rep emailed a trouble report to us.

Overall, I had to send 2 different emails, make 15+ phone calls to get hold of a real live person. This from an Fire Alarm Monitoring company charging us thousands of dollars per year. Will be changing companies ASAP! Just unbelievable that an Alarm Monitoring Company uses an outsourced answering service who can't help....and they don't have resources available to answer their own phones. Really despicable given what they charge.

Ride around in almost specd out cop cars with a cage in the back??? Seems like y'all are doing freelance work for the government. I will never trust s company like this.

Its unfortunate that I have to hear what my officers say about their corrupt leadership. I've been told that their captain doesn't care of the clients opinions when it comes to our business. Good officers but the captain in charge of everything is a complete snake.