Gruppovis S.p.a. Reviews

Great experience. Prepared and available consultants

I went to try a Ford Kuga 2.5 plug-in to drive it I liked it

Very helpful and kind I recommend her, the seller Luca is very knowledgeable and helpful. I recommend it to everyone for new and used car purchases

I have been to so many places with in 100km in saronno and this is the WORST customer service i experinced.i orderd the FORD ECO SPORT on 27/03/2017 and on april i put a deposit of 1000 , as THEY agreed and promised to get me the vehicle with in july/2017,and when i went there answer was "NO SORRY WE WONT BE ABLE TO GIVE THE VEHICLE UNTIL END OF SEPTEMBER"..

AND TILL I WENT THEIR THEY DIDNT EVEN HAD THE DECENCY AT LEAST TO CALL AND INFORM ME THIS.. I HAD TO cxl MY PAID VACATION AND LOST MONEY AND WASTE SIX DAMN MONTHS WAITING FOR A VEHICLE ..PLUS LEAVE THEM WITH 1000 ,AND I WAS NOT even offered a solution as giving me a vehicle for go on my vacation..or at least they can provide with my eco sport on spetember.

so make sure if you ever go to gruppovis saronno ..for buying a car.. that you have to at leats wait 6 to 12 months. at least that was the case for me. even to get back the deposit i had to call everyday for 12 days and the visit them personally to ask for the refund of my 1000 that they kept them for 6 months .
i have all the proof and documents regarding this NEGATIVE COMMENT.
too bad FORD make them selves a bad name with these kind ofpoor customer service .dealers.

** GRUPPO VIS DI SARONNO , do a favour to FORD MARK AND close your shop .

i will be sending a copy of this FFEDBACK and a official complain to FORD COMPANY.

Very kind and professional team.
Especially the seller who followed us to the purchase Luca Airoldi.

I thank gruppovis for the excellent work done ... in particular Luca Airoldi for following me in the purchase of my new Ford Puma ... recommended !!

Excellent sales point, quality and professionalism guaranteed. The staff accompanies you in every need during the purchase, with courtesy and professionalism. Definitely positive experience. Thanks, Luca.

Buying experience Luca Airoldi excellent recommended !!

Super positive shopping experience. Thanks to Luca (a saint) for the time he dedicated to me and above all for offering me a perfect Puma for my needs. Among other things, with a very competitive price. I recommend everyone looking for a car to drop by here :-)

But do they want to sell the machines?
Here is my experience at Ford of Saronno.

But I wonder, but before you hire someone who has to sell do you do the interviews? Or it was the listless son of the owner. The machine will have to buy it, but I won't do it by you I'm sorry.

I thank Luca and Michele for their availability ... recommended

Friendliness and top service. Council Gruppovis and Luca Airoldi

Ford dealer with competent and very courteous sellers

Third car purchased with Ford Formula. With the first two (therefore with the first two sellers), no problem, indeed!
Last October we got a Kuga, new seller is a lot of problems !!!! Mistakes and distractions on the part of the seller that gave us several hitches to solve.
At the next car change we will change branch !!!!!

We went to look around. We spoke with a saleswoman, Sara, who patiently even though he knew that we were not there to buy, he showed us all the models that we asked and pushed up on all, with infinite patience. In addition to the qualities of the vehicles also that of the personnel. Congratulations.

Purchased a 2 year old used car gave me problems from day one. As a reference the seller Luigi T. Who to sell very kind then less. They wanted me to fix the car with the used guarantee but then I took it to them .... They repaired it ... But after 3 days on foot. Held to repair a month (given a courtesy car that yes) but after 5 days to walk again. I requested my right to withdraw from the contract by registered mail with no reply. What a figure of unreliable and unprofessional people to be a Ford center !!!!

I recommend Gruppovis to everyone! Thanks for your availability and professionalism! A special thanks to Luca

Picked up my ford ranger and mr. Marco was professional and quick to complete the purchase

I thank luca airoldi for his availability ... recommended!

They call you they set an appointment you get there the test drive you can't do the machine I asked to see and then to buy it they didn't show it to me because they had almost nothing of that model

I was treated superficially and I was made an offer on the withdrawal of my used to the limits of the offense, without even seeing the means only on the basis of eurotax.
little desire to sell and above all no respect for the customer

Sales department is closed on week end. People have to buy the car when they are busy at their working place during the week

I recommend group with seriousness and professionalism

As always I thank gruppoVis for the courtesy, professionalism and punctuality

I thank Luca from the Ford show in Saronno for his professionalism and kindness ... I recommend to everyone !!!!

Friendly and competent staff. They got me a good price on buying a mazda 3

I thank Luca Airoldi for his availability and his professionalism.

Great experience, mazda dealership. Luca assisted me promptly and patiently throughout the sale. Satisfied with everything, thanks.

Thank you for helping me solve a sudden problem with a tire. very efficient, fast and courteous. the mechanic missed his lunch to get the car ready
grazieeeeee

Recommended! Gruppovis and Luca Airoldi for competence and seriousness.

Excellent dealership and excellent seller ... Luca Airoldi ... recommended! New Ford Focus retired a little while ago

Great friendliness and competence of the sellers. Excellent impression

I bought a car and I still curse the day I set foot in it !!! For 4 weeks I have been calling for assistance and, it seems impossible, but no one answers, only a naive receptionist who systematically invents something really embarrassing, and obviously does not pass the call. The seller, Andrea z. he greeted me on the day of the purchase saying: for every problem he calls! Maybe he meant calling someone else, maybe more serious than us !!! In conclusion, I would no longer take a car from them, nor would I recommend them to my worst enemy !!

I thank all the staff of the Saronno group and in particular Luca Airoldi for the courtesy and professionalism ... recommended !!!

Thank gruppovis and Luke Airoldi for the helpfulness and friendliness! Super recommended

Thanks to Matteo Valori! not the classic car "salesman" !!! Nice but above all helpful and very clear in the explanations !!

I thank Luca who was super in following us and the whole group away for the availability.

I thank Luca Airoldi for the availability shown and for helping me choose my new car: a beautiful red Ka +. The car is amazing, comfortable, very silent. It has good stability and is very pleasant to drive.
In short, very positive sensations, which I had already experienced with my husband's Fiesta (always purchased by GruppoVis, for just over a year).
Thanks again Luca, it was fortunate to have met you, and thanks to Vis Group that I highly recommend!

I speak for Ford ... after the contract was signed their professionalism went below zero

On cutting 35 minutes of waiting on their schedule. On cash withdrawals car 35 minutes after their SMS of car ready .... No comment.

I state that I purchased my Ford at IncompetentiRascioni Auto of Meda, but I use their services for assistance as they are serious and always available. I made the first coupon of my Fiesta at their workshop at a price in line with the competition as well as a small discount for the amount of 198 , complete treatment and replacement of the steering wheel command that was ruined in less than a year from purchase of the car. the operation of cutting and replacing the previously cited piece was carried out in less than an hour and a half. Furthermore I turned to them for the purchase of the ST-Line pieces to be mounted on my Titanium and I never had any problem with the availability except the technical times required for their arrival in the warehouse. So I can't help but feel satisfied.

Thanks for the advice and professionalism and courtesy recommended during the negotiation

The second Ford retired today
at gruppovis ... I recommend the dealer and Luca Airoldi !!

We were served by Luca.
Excellent choice for the expertise of the seller, quality of service, quality of the cars.
We have been choosing Ford for more than 20 years and we are happy with the choice every time!

I thank Luca airoldi for following me in the sale of the fiesta active ....... Recommended!

I thank Luca Airoldi for his courtesy and professionalism

Visit for a quote only.
Kind and knowledgeable as salespeople should be.
But I went there on the advice of people who liked it

With this letter I would like to express my excellent judgment on Mr. Antonio CRIVELLO, Vis Saronno Group Exhibition Manager.

He did all the paperwork necessary for the long-term rental of a Ford Mondeo Hybrid Vignale.

He would have practically finished his work but continues to follow me in all my problems concerning the car.

I believe that it is not a favorable treatment for me, but rather its usual behavior towards all the clients it treats.

Therefore I would like to signal once again the efficiency, professionalism, and above all the availability of Mr. CRIVELLO

Sincerely

Good morning,
I purchased a Mazda from Gruppovis after a road test.
After some initial misunderstandings, due both from me and from the dealership, I was contacted directly by the owner in person to discuss the incident together with the seller. They listened to my motives and vice versa. I find that dialogue has been a professional way of dealing with the situation, thus being able to find a meeting point and reconcile the parties. The delivery of the car took place flawlessly and with a welcome present. Recommended.

Very friendly seller and sympathetic negotiation and excellent result.
Too bad that on delivery of a new car as soon as I entered it was bugged on the door and all the dirty interiors
The salesman was mortified but the workshop and controls staff had salami slices over their eyes.
Me the year arranged and polished completely and they offered me a discount on the first coupon.
In the end it went well.
And I can say that as a former bmw owner now my new kuga vignale has nothing to envy ..... indeed

I thank Luca for his courtesy and availability ... super recommended

Beautiful car show, prices on the new in line with other Mazda dealers, looking for reviews on the net does not seem to shine for the after sale assistance.

Ford dealer. Sellers prepared and kind. The workshop also has trained people.

Never again. A bad dealer with a promise of a replacement car to go to work like never before, to notice a major new car flaw after a few days. Negative assistance.

A little chaotic due to the road and location. FORD a mall type location must sell at any cost. Too bad a more home and simple way would have been successful

Absolutely professional advice ... Luke Airoldi
And gruppovis

Competence - Convenience - Availability - Kindness - Preparation - Professionalism.

Friendly and helpful seller. I booked a car test for a test drive.

Excellent salon, kind and trained staff, they know what they are talking about.
Thanks Luca for your patience and availability.

We were looking for a Focus, we made an appointment with Mr. Luca Airoldi that proved friendly and enjoyable for even short negotiation.

We are more than satisfied with both the Focus and the treatment received.

Excellent purchase, fully satisfactory the sale and professionalism of Luigi in the "Mazda Grupppvis" dealership,
Efficient and prepared on everything that is required, all accompanied by cordiality and sympathy.
Highly recommended.
Thanks again for my beautiful Clio.

Hello Menegazzi,

the endless story of your poor efficiency in assisting your customers continues undaunted.

I was told that an albeit small car would be given as a replacement in case of breakdowns and failures, I would add recurring of your vehicles.

instead I have to unfortunately note that you can never keep the words spent, and today after the umpteenth failure and stationary vehicle that required the intervention of the tow truck,

we have been told by casorate that the replacement vehicle is paid!

I find such behavior unheard of

looking forward to your prompt reply, before taking legal action and making a review on your efficiency and a note to the Ford parent company on your "disservice"

regards
Augusto Lotorto

Thank you for having fully satisfied my needs for the umpteenth time ... but above all thanks to Mr. Airoldi Luca for his efficiency and professionalism.

I've only been there once. I was not received with due care. Then I asked for a quote, but they could not print it. I left the mail and I never arrived.

It is useless to make an appointment if then when you arrive the staff is not available they make you wait more than half an hour without a welcome

Hi, as an entrepreneur I feel compelled to share my extremely negative first-hand experience with the Vis Group of Saronno, to avoid that other companies find themselves in the same burdensome and uncomfortable situation in which my company ran into.
I state that before arriving to share publicly the following I have searched strongly for a solution with the Sigg. Canti -Titolare, Menegazzi - Resp. Comm, Mazzucchelli - Resp Marketing, but in front of me, I found only unprofessional staff, haughty and able to deal sufficiently with a customer and the related problem.
I want to specify that my growing disappointment is not due to vehicle breakdowns, that being mechanical can happen, but for the inability and the unwillingness to find a solution to a problem and even more serious for the treatment received. (As of today I am still waiting for an answer to an e-mail sent on December 1st to the Siggers of which I mentioned the names)
I have been a historical customer of GruppoVis for many years. My company deals with airport parking and offers a free shuttle service as a link between the car park and the airport. Wanting to always offer the best to my customers, in the months of June and July I purchased two new Ford Transit Tourneo cars.
After only 3,000 km, the first shuttle had a serious problem with the control unit, after only 15 days from the delivery of the second one, the same problem was presented also on the second vehicle.
My disappointment I repeat, it was not compared to the fault itself, but rather how the problem was dealt with: despite the fact that the Visanti Group has 4 dealerships / centers and sells assistance as its strength, they have not been able to adjust the vehicle for 30 days as "closed for holidays".
As you can imagine the stop of a shuttle, in the middle of the high season, creates a considerable inconvenience, which is why I had to turn to a third party for the resolution of the fault. (Garage Graziano, Somma Lombardo.)
Despite the disservice in November I wanted to place my trust again in the Vis Group for the purchase of a new Ford Transit Tourneo, top of the range, full optional, euro7 to be allocated to a new parking lot close to opening.
After the payment was made and the enrollment was completed and a few days after the car park opened, the vehicle was not delivered to me!
Only later, in the face of various requests and requests for clarification (as I always had the Ford vehicles stopped to repair the group vis), I was informed that the problem was a failure of the control unit, a fault present even before leaving the dealership.
Stunned and disoriented, because I thought I was on pranks aside, at that point I thought and it seemed obvious that, being a disservice to them, they would have given me at least a substitute.
After various uncertainties and apologies, Mr. Menegazzi - commercial manager - informs me that if the fault had been repaired I would have had the vehicle, otherwise they could not have provided me with a replacement since it was already destined for another customer, (another parking lot with similar problems ), adding that "the world does not revolve around my society".
Can you imagine having purchased a vehicle with guaranteed delivery by a certain date, by a company that boasts professionalism, grandeur and assistance, and literally find itself "on foot"? Incredulous, as a historical client, I tried to contact Mr. Carlo Canti directly - Vis-Group holder - to update him on the situation and look for a solution but he constantly denied my attention.
So I thought of making contact with Sig.Michele Mazzuchelli - digital marketing manager - and Sig.Filippo Ruggerone, obtaining as a result only a further waste of time and their clear will to not care about the problem.
After years as a customer, I regret to say that I advise the Gruppo Vis.

Simple Ford dealership like the others. Nothing fantastic

I thank VIS group for the kindness and professionalism.

After a satisfactory first FORD approach, today second purchase ...... I thank Vis group and in particular Luca

Assistance Mazda Bad is to compliment.
I have a full optional Mazda6 with just over a year of life and about 35,000 km, so as they tell you when buying 3 years of total warranty.
After 2 weeks that the car was in the workshop due to clutch problems, I had to threaten to go through legal channels in order to get my car back and pass it under warranty, because Mazda Italia said it could be a wear problem.
1 year wear ??????? However, I haven't had a car for 3 weeks.