Grupo Terry Reviews

After having the fourth citroen. For a few days of turning two years it has no guarantee

I did not buy my C3 here, but I went to the workshop by proximity and they gave me a good price and a very friendly treatment

Null. My car entered your workshop on March 18, 2020, and more than three months later I still do not have it, at first they told me that a month at most and they are already 3. The most surreal thing is that being an More

Very happy with the staff, the widow terry dealer and brand Citroen in general. They always have very good offers and their workshop is 10. It is the second vehicle in the family with this dealer and at no time has it happened to us to change to another.

Very good deal by the commercial, in addition to the personalized attention that both bother to have with you. I was not going with the ideas so clear, but they solved all kinds of doubts without any kind of reparation. The workshop service and workers, ten.

No one moved to assist me. Regrettable. They will sell so much that they don't need more customers.

When you go to buy a new car they speak to you very well, you have no problems at all but at the moment of truth they do not solve anything. I tell you from experience, I do not think that when I go to change the other car I buy a Citroen sure not. Look that I was already in doubt when I was going to buy this one but it is already safe next to Renault or any house other than Citroen.

They do not answer the phone, they do not answer requests for revisions, they do not give you appointments.
When you get someone to pick up a phone (other than a commercial forget it) they tell you they pass a note but nothing.
No after-sales service.
So any other dealer, no matter how bad, is better than Terry.

Workshop leaves much to be desired.
The person in charge tells me to take the vehicle because the upholstery of the driver's chair is loose telling me that clearly should not be like that. I take the vehicle to the agreed appointment, 3 hours later it tells me that this model comes like this and I leave with the car the same and lost time. No one is responsible for anything or received a slight apology for what happened.
I do not recommend anyone to take their car to that workshop, since they do not even know how the vehicles they market and work with them on a daily basis.

Professional staff and very good treatment in any department, congratulations

Close and very professional treatment of citroen commercial in Terry's widow

If employees were paid for labor time at the same rate they charge it, employees would go to Ferrari.

I wanted to change cars but it wasn't clear to me until I spoke to Terry's Widow. They convinced us and now we are already waiting for our Citroen Berlingo

Good facilities, but difficult to park. Worth a visit.

Good attention, although the repair and maintenance services are quite expensive.

Great service and treatment at Terry's Widow's workshop in Seville. They also informed us of the current offers. I will definitely take my Citroen again if necessary.

I have been there and they have treated me very well and the cars are very nice

I bought a car at this citroen dealership in seville and both the vehicle itself and the deal have been great! I recommend it 100%!

Organizational chaos I was told at 9 in the morning that my car was ready. I could not pick it up until 11 o'clock. Once there they took a long time to assist me, later the car that had been told that it was finished was not finished because it had not been washed and they went to wash it. When I was delivered once at home, I discovered that I was missing the radio antenna. I phoned and they told me to go back to the workshop so they will look for the antenna. The antenna had been removed and left in the trunk.
The receptionist despite the chaos try to attend with great kindness and ask for many apologies.
I hope it is because they are making reform and improve upon finishing the work.
In the waiting room missing chairs, all the time I was there were at least 2 people standing.
The lady who answers the phone calls too loud and there is a lot of noise at the reception.
I hope they improve.

Magnificent treatment received at this Citroen dealership in Seville. I recommend it 100%.

They comply with what they tell you, which in a car dealership is already saying. I hope they don't change.

I make a purchase of a vehicle in this dealer and the invoice issued to me does not correspond to the payment made, in principle do not want to refund the difference or issue an invoice for the remaining amount. Is what you do illegal? What will he say when he finds out?

I take my car to repair and paint and they are not able to paint my bumper with at least a similar color, the color of the DS5 WHITE PEARL. They give me this botch worthy of a mediocre workshop. Let the whole world know about the sloppiness they do here.

Delighted with the service received at this dealership. A good atmosphere and a great team that have treated me great and all my doubts were answered until I decided to buy the Citroen C3. Now I can only enjoy it!

I am looking for people who have been the same as me in this dealership:

Great deal, besides that they offered me more than anyone for my old car, I am very happy, I have passed the first review with them, and the excellent treatment, a quality workshop, with a very competitive price, regarding the quality received.
Without hesitation, 100% recommended, trying to get my car to visit them as little as possible, jokes aside, thanks for everything!
David

Always very happy with Terry's Widow, official Citroen dealership in Seville, with the revisions and with the treatment of all the Personnel.

Excellent service, good vehicles, seriousness, etc.

In mid-November I purchased a model C5 second-hand vehicle from this dealer. He told me that the documentation would be delivered to me in a couple of weeks. As of today I am still waiting for such documentation, and the worst thing is that they do not inform me of the reasons why they have not carried out the procedures.

Thanks to the Terry Seville engine, I have a car under repair since January 29 and without knowing when they will deliver it to me and they have not yet deigned to offer me a courtesy car with as much prestige as they say they have, I thank them for what well they are behaving with me and their great after-sales service which I don't know where it is when you need it thanks for nothing I would never take my car to those facilities again

all very efficient in the personal professional workshop.

Fantastic citroen dealer in seville. Very good treatment and very good brand. I have been with the brand for several years and would not change it.

I have been told that in less than an hour I would have the car and they have had me waiting for more than two and a half hours and that I have arrived and they have received me at my time. The girl in reception is a border

Always excellent customer service, I recommend it 100%. Very personal and detail treatment.

After an accident that caused a mechanical breakdown, my insurance referred me to this workshop. There they assured me that they could repair it and they would not delay. I delivered my car on October 11, 2018 and until January 2019 they did not return it repaired. Faced with my complaints and the lack of information, the head of the workshop with bad forms, stopped treating me directly. I decided then to fill out the claim form and process it with consumption. Only after that moment, the after-sales manager began to assist me, although he still did not give me concrete information about the repair and delivery date, at least he spoke with education. An unfortunate service that of course, I do not recommend.

Huge and modern facilities and workshop open until very late

On February 9th I placed a factory order for a Grand C4 Picasso. Delivery date for April 15. I call when the due date for confirmation approaches and they tell me it is delayed to May 11th. Without any further explanation. On April 20, the commercial tells me, after calling me that the delivery is delayed for June 9. Unfortunately the attention. I finally break contract for breach.

I went to see some cars because I'm looking for one, and as for the service at the dealership, it was great. My parents have already had Citroen cars and it is one of my options.

I bought a car a few months ago and he told me that they gave me the trunk mat, since March waiting and the seller gives me long I regret that I gave him a good score on the Citroen website. I understand about the covid but many months ago.

Buy a replacement that came defective. When I went to exchange it they made me pay for the new part and sent the defective to Madrid to check if it was defective and then return the money to me. If a person goes to an official service to buy a piece it is precisely to avoid ordering pieces from Madrid and to receive a serious service. The story is not here but also the treatment of the staff was degrading. I ended up putting three claim sheets, one for every time I had to go. With this, what I want to make clear is the terrible after-sales service they have.
In addition to this, it has happened to me on several occasions that I have had to repair things in the car that are broken by the poor quality of the part. Things that are repaired with kits or special supplements that citroen sells ... Do not recognize the car's faults but do they sell repair kits? Not to mention the Total oil that Citroen recommends .... be careful because it deteriorates and ends up clogging a small turbo filter. The result is that the turbo ends up flushing and the breakdown is about 1000 euros in the house.

Friendly professionals delivered at the Citroen Sevilla dealership and high quality cars.

When you go to the workshop, ask about Jesus very competent and a boy's charm, with workers like that.

He is missing a great professional as don Alfonso beard

Bad workshop, calls are not answered. They fixed the curtain of the ceiling badly and now they want to charge us 500 euros.
In general very bad experience with this workshop for 4 years.

In the sale I cannot comment, but in the workshop they are irresponsible with their work, treatment towards the unfortunate client. If you don't want your car to be damaged, don't go. It will be your turn to pay for their bad work.

Hello just before confinement, I bought a second-hand c4 cactus, when I bought it the seller told me that the car was being painted to remove any damage, they gave it to me and the day after I realized that they had patched a part of the car, I mentioned it to the seller and he said they would call me, to this day I have no news. I see a lack of commitment to customers and neglect, to this day I do not think I will buy a car there again

I was a few weeks ago in this citroen dealership and very happy with the treatment of the commercial team and the solutions they offered me

We went to see a km0 car and the seller wanted to do a confrontation between another possible buyer and I. He said that whoever delivered the financing papers before would keep it ... or that they would give the cars away ... In the end Well the truth, as I was a little fascinated with the proposal because I went to another dealership and bought another one without the need to compete or anything.

We needed to change cars and took advantage of the great black friday deals at Citroen to buy a c4

We wanted to change cars, and after asking at several citroen dealers in Seville we stayed at Terry's Widow, close and professional treatment

At the moment and the times I have been there, I have had no problem, good treatment and compliance with the arrangements made at least for now

I was looking for prices for a Citroen c3 and the seller treated us fatally, in fact we did not buy it there, they served us much better at the dealership of the polygon Pisa

Excellent and close treatment that my husband and I received when buying our c3

Magnificent treatment by Rafael. You have to be honest when something is being sold and this man has fulfilled it.

Very pleasant treatment and very good facilities. Overall happy with all the staff at this dealership. The after-sales service has been excellent and everything very fast.

Great deal at this dealership. Congratulate Israel for its sincerity and commitment in its work.

I bought my new car from Terry's Widow and I am delighted. Both the attention from the staff and the speed with which everything has been managed have been incredible. Thank you so much for everything.

Delighted with the treatment we received at the Citroen Viuda Terry dealership, professional and close treatment when requesting information.

After different experiences with cars, I am delighted with my new c3 in Terry's Widow. I live in the city and since I have it I save time when moving and to park its size helps me a lot.

I try and close when I went to Citroen's workshop in Vido de Terry to request information for my son's c3.

I do not know how they sell cars. The first time I went no commercial came to ask me what I was looking for 10 minutes and I left (although there was more than one unemployed), the second time almost the same thing happens until a commercial asked me. Despite having clear the purchase of the car, a month later I have not received an offer by mail, nor has the commercial called me to call me (after having called him several times).

Good treatment and good service although we had to wait even going by appointment, but it made up for the wait with the treatment received

After three times my car there, they have not managed to fix it. Deal not very friendly

A large car dealership, in fact all the citroen of Seville pass by ... but they are slow to assist you