Some fire alarm technicians show up and do not seem to know the various equipment. I know you can't know everything, but there is still a limit. The technician from RoyalTech who came was an experienced technician, who saw it snowing. It makes all the difference because he found the solution even though they weren't the ones who did the installation.
When I phoned with my panel in alarm, the person who answered the call was able to assist me to stop the trouble signaling from the panel while the technician went on site.
Following an emergency call. RoyalTech moved quickly and repaired with the parts that were in the truck. Nowadays it is rare to see trucks with several spare parts. Usually the repairer comes to see; puts a bandage on the boho and another comes back with the parts, which costs more.
Following the inspection of our systems, it took more than 3 weeks to receive our report. I find it a bit long!
The employees who came to repair my fire alarm system gathered. No trace left after their visit.
The alarm technician Francis who came to me told me that having clearly explained the problem during the service call, there was less loss of time on site because it was ready. I saved time.
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