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J
3 years ago

I purchased online during containment.

I purchased online during containment.
Return at the expense of the buyer. No Lafuma support for organizing the return with the carrier.
Still no response from customer service after 5 reminder emails.
DEPLORABLE SERVICE .....
Absolutely not to the standard of current e-commerce. Buy instead on Amazon

M
3 years ago

Nullissime! I ordered 5 paintings by internet and ...

Nullissime! I ordered 5 paintings by internet and set of caps. It will be 10 days since I received only 4 and despite my reminders at the after-sales service I have no sound, no image! How can they claim such a high percentage of satisfaction? Please help answer me Lafuma Furniture !!!

E
3 years ago

Nice home

Nice home
Very good information
Caring staff

S
3 years ago

To avoid absolutely! Customer for a long time, des...

To avoid absolutely! Customer for a long time, despite everything, they refused to exchange my purchase of relax for my grandmother on the pretext of the covid period when no poster in the store stipulates it and the saleswomen did not warn me! Any customer should be able to benefit from a reimbursement within a limited period of time, the current health situation does not excuse everything !!

A
3 years ago

Super we love. Very good quality of clothes. Very ...

Super we love. Very good quality of clothes. Very large store. Braderie 4 times a year. On private sales there are sales Lafuma which are even more interesting than in store ... We could compare.

M
3 years ago

Danger

Danger
Company that retrieves your email and floods you with spam with phony addresses like
... @ info.astucedumoment.fr
@ info.unjourunenews.fr
etc.

T
3 years ago

Very good store with excellent quality products at...

Very good store with excellent quality products at prices lower than those offered by brands (-30%) and sold out 4 times a year with a discount (more -30% extra). The products are various and adapted to the sportsmen this shop is to visit imperatively if one lives in the area especially during the clearance sale.

P
3 years ago

Very welcoming and available staff. A lot of cloth...

Very welcoming and available staff. A lot of clothes. Very disappointed with the outdoor furniture which comes down to patio furniture. Some seats for camping still have to be believed. No more tent ....

S
4 years ago

More

P
4 years ago

Very well

Very well
2 stores on one side and the other clothing, shoes etc ... at very attractive prices

C
4 years ago

TOP

A
4 years ago

top

E
4 years ago

Good bargains, especially during sales or sales, a...

Good bargains, especially during sales or sales, and a huge choice of very good technical equipment. I did not see the furniture store, only textiles. One regret: there are no more hiking shoes in children's sizes.

S
4 years ago

Bad reception, hello is the minimum!

Bad reception, hello is the minimum!
In addition, the saleswoman does not support children ...
Prices still high for a factory store.
So we left without going around!

D
4 years ago

Terribly expensive!

Terribly expensive!
I ask to have 50% despite this open day, I'm not talking about the prices on the old furniture!
Much too expensive for a quality not necessarily there!
To avoid

J
4 years ago

I bought, yes, two years ago already, two expensiv...

I bought, yes, two years ago already, two expensive chairs, telling me that the quality was worth the price.
Two years later, despite very few uses and despite my weight of 50 kg, the canvas of the chaise longue gave way. I find it very expensive for a product that lasts so little time. I reported it to the SAV, which I had to raise several times. In the end, they deigned to answer me by sending me a link to order another painting. Neither an excuse nor a commercial gesture, no. Just a "pay again so it breaks in two years"! I answered again, and hop, no answer!

I'm so disappointed. I bought two sun loungers for myself, two for my parents, one for my brother. I left more than 600 at home to discover that the product is of poor quality, and that the customer service is not up to par.
I think getting paid back is welcome. If it had been my grandmother who had sat on it, she would have ended up in the hospital, because the sewing gave way suddenly !!!!!!!!!