Where do I start. Ground Control are contracted for the grounds maintenance in the property where I live. Since having the contract the state of the grounds has gradually deteriorated, they often don't bother turning up and when they do seem to do a very poor quality job. One of their staff was once heard on the phone saying "This site is a doddle". Well if its a doddle why are they doing such a terrible job
Always great at chasing your business but they just use subcontractors and put a really big margin on top..... I saw one at 50% on top of their preferred contractors invoice .... rip
Off !!!
Completely rude staff who decided to knock on my door early in the morning and threaten to scratch up my car if I didn't move it with 0 notice given. They have a complete disregard for all those in the area of their works giving no notice when intruding on neighbouring land, causing noise and insulting local residents when we don't bow down to their expectations. Moreover who passed the health and safety checks to block access to three flats with scaffolding without even bothering to warn residents or ask about their accessibility needs.
Vile and disgusting company.
I have worked at Ground Control for over 15 years and have always been treated well with investment made in regards to training/courses. The company is very forward thinking and has expanded/grown during my time with the business which is great to see, providing new opportunities and keen to promote from within as well as bring in new employees for a fresh approach. The direction now is one of "caring for the environment" and one they take very seriously with ambitious plans in regards to tree planting.
I have worked with Ground Control since 2012 and honestly cannot imagine working anywhere else. They put a lot of effort into their staffs personal development and mentoring. I have progressed so much since i started working here. Best thing about Ground Control is the people, and such a fantastic culture.
Dont know how to treat their managers properly. Quite a sad company to work for
Brilliant service every Winter and always on hand 24/7 for any problem no matter how small
We never had a problem with the company until about 3 weeks before we moved out. The gardeners always had to borrow a key for access to the back yard, because they lost their set of keys. Unfortunately for us, they managed lose ours as well. No big deal I thought, it happens.
That was over 3 months ago! Every person that I have spoken to has been either unhelpful or just plain rude. The answer I got the most was: "Sorry not my job, let me pass you onto ___" I have been passed from one department to another and not only that, their line manager has completely ignored my last 4 emails.
I don't know if this is how you normally deal with customer complaints, but it's absolutely unacceptable!
Edit: We were refunded the money in full in the end, which I am very grateful for!
Just so good. A privately owned company that always go the extra mile to deliver world class service. Thank you
ground-control.co.uk
