Grosvenor House Dubai

Grosvenor House Dubai Reviews

Reviews 1403
4.7
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Both rooms and facility is great. The staff is the...

Both rooms and facility is great. The staff is the real issue to be precisie a manager with the name deeraj was totally unprofessional. After I made a reservation and requested an early check in since I couldn t select a previous date (thanks to the SPG app ) I called an operator on my way to the hotel to check in at 2 am. The operator said your reservation is on the system so I assumed the room is ready it was clear to her that I was on the way to hotel. I got there to be surprised by a very entitled manager called deeraj. It was my first time to get the urge to hit someone on the face. The manager tried to tell me what I already know and couldn t shut his mouth trying to make me admit that I was wrong for being early and the operator was clear about the room ready which she was not. The funny fact is that there was a room and another manager helped us. To summarize very good hotel if you don t see deeraj.

Top

There is very attractive pool zone in the Tower 1....

There is very attractive pool zone in the Tower 1. Water is warm and clean, without chemical smell - my 2 years old son is really excited and swim every single day.

Staff also in the highest level. Always ready to help. There are kids auto seats in the hotel for their taxi cars.

All staff very nicely communicates with the child, calmly refers to his troubled behavior.

A beautiful hotel close to the Marina. The staff i...

A beautiful hotel close to the Marina. The staff is always there to help you with a smile. The breakfast is amazing and if you seat outside you have a nice view on the Marina. The rooms are very quiet.

Good

Do not use the Concierge! I have an order below fo...

Do not use the Concierge! I have an order below for my friends birthday however, the items in the attached picture was sent.
I have paid US$33 for these regular fruits in a plate and 5 strawberries. I am completely disappointed particularly with the fruit basket. Not only the quality of the fruits but also the way it is presented.
When it says basket I would have imagined something really in a basket, with a better quality fruits and arrangement. I found the full package very sloppy and I regret sending this to my friends.
Best regards,

Nice

Good

Beautiful hotel

Beautiful hotel
Everything is perfect. A real 5 stars
Beautiful spacious room.
Excellent cuisine with several restaurants. Special mention at the seafood buffet on Thursday at Sloane, a treat
The staff is not left out, he is very attentive and helpful
We love !

Grosvenor House Hotel and Apartments I certainly...

Grosvenor House Hotel and Apartments I certainly liked the: - Neatness and cleanliness of the room and the entire hotel. - The friendliness and professionalism of Hamza from reception and Eman. - The room amenities.

We stayed here in the suite and it was incredibly ...

We stayed here in the suite and it was incredibly spacious and very comfortable, very classy, had access to the lounge where dinner and breakfast were served, service top notch and breath taking views.

The Grosvenor house is a massive luxury hotel near...

The Grosvenor house is a massive luxury hotel near the Palm Jumeriah. In a city full of luxury hotels, it is average based on the others I've seen, but compared to most other cities, it's palatial. It is about 40 minutes from the airport so be prepared for a long ride.

The check-in experience was great, especially the welcome drink that they give you when you come in. The hotel itself has a nice executive lounge with drinks and food, so try to make it if possible (from 6 to 8PM). There are quite a few nice restaurants and bars on the premise, especially the siddharta lounge. Highly recommend getting some drinks there and enjoying the view.

I was luckily upgraded to a small suite on a high floor, so I had great views and some roaming space. The place was comfortable and again well appointed, except there was a lack of outlets in convenient places. Biggest gripes about luxury hotels... nothing annoys your guests more than digging around for an outlet to charge their phones. The bathroom was great, stocked with very comfortable robes, bath sheets, and Bvlgari bath products. The small bar area was nice as well, except for the piss-poor coffee on offer.

Overall, may or may not come back in the future. There are plenty of luxury hotels in the area, so this one didn't wow enough to justify an immediate return.

Awesome

love it

We were eating friday brunch there. The restaurant...

We were eating friday brunch there. The restaurant was Ruya. It was not typical brunch idea, because the food was served to the tables. There was enough food but I did not enjoyed it so much. And what was unusual they served only one drink at the time. The music was so loud that you coudn't speak or hear anything. Servise was okay but sometimes you needed to wait too long.

Good

Grosvenor House Dubai

Grosvenor House Dubai

4.7