Booked this shuttle the first time and the van was 30 minutes late. No one informed us about the delay and after calling several times to find out where the shuttle is at (to consider whether we will make our flight or have to find a different way to get to DIA) the office ladies just kept hanging up on us for several times.
I highly recommend Front Range Shuttle. We could not pickup a guest from DIA and arranged for them to ride on their last evening shuttle. Our guest's plane was delayed and they went above and beyond by offering to place them on another company's later shuttle. We will certainly use Front Range Shuttle again in the future.
Y'all are great! Just got shuttled from Denver airport to the Springs by Steve and Johnny. Great company for the drive. Very courteous and friendly. Johnny even let me borrow his ice pack to keep my medicine cold!
I will use the service again. Thanks guys
Great service to Colorado Springs from Denver airport. But best service came when my return trip plans changed minutes after making the reservation. I called within the first 60 minutes of making the reservation which allowed me to cancel without penalty. They handled my change professionally and easily. Thanks. If needed, I'll use you again!
What an awful company. There website is completely misleading and they claim to offer services they don't. I planned around this shuttle and was screwed. STAY AWAY
This was the worst experience I've had with a shuttle service. I definitely recommend going with any alternative. I called when I landed an hour scheduled departure and the lady told me the 7:30 shuttle would be leaving at 7:40. I showed up around 7:25 to the pickup location and by 7:31 there was no shuttle so I was a little nervous so called back to confirm. The next operator told me the shuttle had probably already left and put me on hold to call the driver. The operator refused to ask the driver to swing back around to get me and told me he only had one reservation. I asked why the initial operator had not advised me to book and the operator couldn't give me a good answer.
Please use Colorado Springs shuttle as a better alternative. There is nothing like being stuck at the airport for an extra hour after a long journey and missing your meeting because of it.
I even warned the operator I would leave a poor review if the driver didn't swing back around and pick me up.
The convenience for transportation is great. Friendly warning however. Make sure your flight lands about an hour before the pickup has been scheduled. We had a death in the family. The trip itself wasnt a pleasant one to begin with. The plane going back home landed 30 min before the last shuttle for the night. The luggage didn't get to baggage claim until 7:10 in which the shuttle was missed. Stranded at the airport for 2 1/2 hours. No refund due to the plane arriving 30 min before the shuttle left. Just make sure the flight is scheduled to land an hour earlier then the pick up is scheduled, especially if you have luggage to wait on.
Friendly staff. Bumpy ride in the back and the AC barely made it back there. My major complaint would be that some people like myself, have never been to Colorado Having the stupid writting on the windows was horrible. No one could look out at the beauty of the mountains. Other than that it was a decent experience.
My family and company has spent thousands of dollars over years of patronage for hundreds of rides. But no longer. After an incident recently I was promised by the driver (who was actually very professional and kind) a credit if I called the office. I called th office and long story short I was called a liar, was condescended to, made to feel stupid and was ultimately denied a credit I was promised. So $90 later for only one ride. I encourage you to take your business to Colorado Springs shuttle and not deal with this unprofessional and explicitly rude costumer service .
Johnny welcomed me to Colorado in a magnificent fashion. I had to wait a bit at the terminal, only because I arrived early. But he arrived early as well and chatted with me. The ride was very enjoyable and made my first step in Colorado an amazing one!
