GreatAmerica Financial Services Review

Beware of this company. Their contract will get you every step of the way and is very dishonest. You must cancel your printer lease 60 days in advance or they will bill you 2 months automatically to close out your lease if you wait till the weeks before your lease is up. They won't tell you where to ship the printer until you paid out their "quote" and if you refuse to they will never tell you where to ship the printer and will bill you to the end of time until you pay. Absolutely crazy that they take you hostage like that. You are also responsible for shipping your printer back which we had no idea. Also don't forget to be 2 days late on your payment or they will charge you 20$+ dollars automatically. They are one of the worst companies to work with.

GreatAmerica is a great company to do business with. We have been working with them for years. They are a true partner, that not only listen to our business issues and develop solutions to help us meet our goals, but they are also strong supporters of our industry.

Horrible experience. Don t trust them. I have 30 years in the auto industry and have never been treated so poorly. Left me in a bad place at the goal line. Find any other option you can.

Company does NOTHING to align itself with its core value statement on their website.

Haley has been a life saver!! She is pleasant and extremely knowledgeable! Her response time is amazing! Thank you for a wonderful experience!

Thank you for a seamless, painless transaction! We will definitely use your company again for more equipment upgrades!

****EDIT**** I was contacted by GreatAmerica and we have reached a solution. Mr. Doty was willing to work with us on our issues.

I would give a lower score if I could. I have been trying to cancel the service for months with no luck. I finally talked to someone in "customer service" who is no help at all. We have been short handed because of the pandemic and the whole country to trying to help businesses that have been affected but not Great America Financial. So again we are paying another 1400.00 for a service that we can not use. We will never use this company again

HALEY JUERGENS WAS VERY NICE AND HELPFUL.
SHE WAS KIND AND REPLIED QUICKLY TO MY EMAILS.
SHE PROVIDED AN EASIER FORMAT FOR ME TO PROCESS MY INVOICES.

Absolutely Incredible Organization. We have worked with Great America for several years and they have always gone above and beyond for Zeno and for our blue chip customer base. As a partner, their level of service and ability to truly help and think outside the box is unparalleled. As a customer, they will always go above and beyond to make things work. The billing is seamless and support is next level. What multi-billion dollar organization now days answers the phone within 2 rings EVERY time? Great America is the only one I have seen that does. Great America will be around for years to come because they are a valuable partner and they view their customers and dealers as family. If you want to partner with PREMIER- choose Great America. If you are a customer and want a seamless leasing solution with world class service- choose a dealer that uses this company.

After realizing the issue was on their end ..... the rectified the problem quickly & fairly.
Bill

Absolutely love this company! We rent all of our copiers and printers from them. Any time we need help or have an issue, they are quick to respond and very helpful. Everyone there is so easy to talk too and I highly recommend them!