Bought my first brand new car from Great Lakes Honda with the amazing help from Steve Johnson and team! I appreciated everyone's help and I didn't feel rushed or pressured into anything I was uncomfortable with. Steve answered every question of mine and helped make the entire process enjoyable and stress-free. Honestly very happy.
Great people, great vehicles. I can't complain with the purchase I made. The car runs great.
Many thanks to Carl Shoup and his team for the excellent service we had on September 14, 2017 for a walk-in oil change for our beloved Honda VTX-1300. Carl arranged to meet us at 1 p.m. when we went to meet him a little after the opening in the morning, which we appreciated very much. Carl is a jovial and friendly guy with whom we had a pleasant and also fun conversation.
Do not forget to pronounce his name "Shoup" like the "oup" of loop if you are English-speaking and the "ou" of cabbage if you are French-speaking. We laughed about it because most people say it all wrong!
Total of $ 135.60 with taxes with regular oil and a brief complete safety inspection without forgetting the oil filter and the Powerwash for our Honda which gets very dirty because we have been on the road since July 12th. Photos will follow.
Thank you !!!!!
We recommend this business without hesitation.
Reviewed September 20, 2017 in Erie, Pennsylvania, United States.
Clutch cable snapped on my Harley Roadglide during a northern trekk from Hamilton
Closest Harley Dealer is Sudbury 320 kl. Service manager and Luke the technician bent over backwards to get me back on the road. Great shop great service GREAT PEOPLE!!
Incredible experience at Great Lakes Honda!! John made the process smooth, easy, and stress free! We have never seen a man take care of his customers as well as he does. He made our new Honda Civic 2018 purchase a pleasant experience. I would highly recommend this dealership on your next vehicle purchase!!
It was such a pleasure to work with Meghan on my new car. She made it absolutely effortless. Easily the best car sale transaction I ve ever had in about 30 years of buying cars!
Thanks Meghan and Francine I m already looking forward to buying my NEXT car from you!!
This was the best experience-the staff was incredible. Everything was explained fully and the whole process was quick and easy.
It was a positive purchase and the staff were exceptional.
John has a superior style in sales. He focused on my family and our needs and met them perfectly. In an industry with high pressure and a 'get the deal done' focus, John and Great Lakes Honda have a much different standard on success and that is clear. Thank you for helping us find the vehicle that met our needs.
After I have decided wich vehicle I was going to lease, I sent a request for road test. The reply was really fast. Financing process was very easy. The car delivery was also pretty quick... when we did the inspection on the vehicle we see a mark on the car. As per John it only need a buffing.... as per me it is a scratch.. I have been told " I will call you in a week with an appointment to get it fix. 1 month later I call him back and left a message. I never got a call back. So I took care of it.... In the fall, I went to your parts department to purchase a rear cover for the trunk. Alex from the motor sport department ask me if he can help. Told him what I was looking for and went get John, hoping he could help me. John again told me in front of other employees will check and see if he can get one and ask me to look in the car to see if nothing was hiding in it, and text him with the results.. 1 hour later I send him a text back telling him there was nothing.. I never heard from John since. In January I went and order and bought the cover. Alex from motor sport offer to go get John again to fix this and I ask him not to bother I just didn't want to waste more time... the young gentlement and Alex were really helpful... really like my HRV and hope to get a vehicle from Geat Lakes and the option of a new sales consultant... I usely not filling out reviews or complaints. Hoping not havingoing wast any ones time. I know we are all busy and time is important to everyone... Still love my HRV.
Thank you
Marco Vivier
Good car, the service centre was able to get me into an appointment quickly, and very helpful.
Service department. Professional, knowledgeable and friendly.
Ben and the whole staff really care about customer service. They are so different than any other dealership in the Soo. Head here first. They will take great care of you!
Very friendly and professional service. Details were taken care of, but it took too long to get the vehicle ready - 10 days from purchase date to delivery.
Frank was excellent at explaining the features of the Honda Accord we purchased. No high pressure sales which I really appreciate.
John at Great Lakes Honda made me feel like what I needed was important to him as well. I went to other dealerships in Sault Ste Marie, but came back to Great Lakes Honda because of their customer service. John is a GREAT representation of what Great Lakes Honda is all about. Thanks John
Best place for service in Sault Ste. Marie ....excellent sales team, cars, trucks , suvs new and used vehicles & tons of outdoor equipment and toys, LOVE THIS PLACE
I had a great experience with the Honda sales team. The sales team was helpful, knowledgeable and very attentive to my needs.
I'm very happy with the service I received and super excited about my purchase. I would recommend to anyone looking for a new vehicle, go to Great Lakes Honda. Thank you Ali, Ben and Gord.
Amazing staff who are both caring and understanding. Really helped me when my vehicle needed servicing. Gave me a great price too.
Just bought a 2019 Honda CRV Touring from Great Lakes Honda. The entire team was awesome every step of the way!
Traveling through Sault Ste Marie I blew a tire on my bike and these guys were awesome on getting me going again!
The best dealership in Sault Ste Marie, ON. Thank you John and Frank. Love your services. Really friendly, hard working, dedicated and passionate staff. Blessed to be a part of honda family :)
good people, good product, little pressure = my kind of car buying experience
Very happy with Honda .. Meghan are very helpful for us get the 2017 Honda Ridgeline truck ... Love it! Thanks Meghan!!
Friendly,reliable,informative staff.
Great service.
Hope to deal at Honda for many hrs to come.
You have set a new standard for excellence in customer service GLH! Though I will gladly drive to SSM I wish you were here in Sudbury. Your welcome, rapid turn around time and extra attention means I was happily back on the road in no time. Thanks!
Dealing with Great Lakes Honda was an absolute pleasure. I feel like I have purchased a quality vehicle from a quality dealership. Because I owned a Honda previously, I know from experience that excellent service follows the sale. Kudos to John and Gordon for making my purchase a great experience.
My whole experience was first class. Started with Meghan & she was awesome. She went above & beyond to help & continues to do the same after the sale. Ben was detailed and professional with the finer parts of the sale. Gord makes sure you feel comfortable and ready to move forward with your Honda.
Thank you to all members of the GLH team!!
I couldn't be happier. If you're looking for a new ride, ask for Meghan and tell her that I sent you!!!
greatlakeshonda.com
