Great American Tire and Auto Review

Every member of the staff was friendly and helpful. I would definitely recommend this place.

I went in with a flat tire. They put on my spare and ordered a new tire for the next day. They are always so accommodating

Great service and always honest on your options with our vechicles. Very trust worthy!

Great service. Very accomidating and best prices. Highly recommend.

I went to the Gurnee store for over 15 years. The last time they "fixed" my vehicle, when I drove it out of the shop it wouldn't go more than 15-20 miles an hour. The only problem I had when I brought it in was that it wouldn't start. I ended up getting rid of the vehicle. Months later I found out the Gurnee location is closed. Good riddance.

Good prices, great service, very timely...took my car in at the scheduled time. First time customer. Very happy with the experience.

My car failed to start on a Sunday. I had it towed to Great American Tire the next morning, even though the tow truck driver was able to get it started. They kept it for an entire week because I was on vacation. They were unable to re-create the problem, which means it started (good news!), but kept trying and never charged me. They always go above and beyond to service their customers!

This is a good shop. I have used it several times and they do a good job.

Everyone but a saint is an a*hole sometimes. Today was my turn. I am not especially proud of myself. I probably got the receptionist/ cashier at Great American Tire, in a little hot water and for that I apologize. I should know how things are when things get busy. Time frames are elastic and somehow five or ten minutes can stretch into an hour, especially when you get a phone call or something happens or there is an emergency. One event is at the mercy of a second event which may be at the mercy of yet another. In the winter when cold and snow and ice may with natural indifference make a salad of our lives, we must remember that. Patience is a virtue. Be gentle with those you deal with. You don t know what kind of day they may be having.

Staff was very friendly and super helpful. I brought my car in for an alignment, and they let me know it didn't need one. In and out, quick and painless.

FINALLY, a shop I can trust. I absolutely love this place. Their prices are always competitive, I get in when I need to, they are kind, knowledgeable and aren't going to do things to my car that aren't necessary. I can't tell you how much piece of mind it gives me knowing I'm making my car run as safely as possible for my family and all the carpooling I do. THANK YOU!

Outstanding srevice. Helpful and knowledgeable staff!

We highly recommend Great American Tire and Auto Repair. We find them honest, professional, timely, and their quotes are reasonable and accurate. They check out your vehicle, call with a quote, do the work and let you know when it will be ready, and it is. Everything they have fixed on our car and truck has kept us on the road and safe.

Fair and honest. Always tried to go above and beyond to make sure things are done right the first time

I got there just before they closed to repair my tire. Excellent service as always. Thank you!

So i drop my son truck and he is firefighter was working after replacing brake line there were 2 line need to be cross and bleed the brake tolal was 236.35 after coupon $20 off ok, We got overcharge big time because the mechanic took his sweet time after took it home it was big leak under the truck, the tech did not tie the line hard enough, call back the shop was closed .so i have to take it somewhere else on monday , i ask around other shop in the area they said they would charge me one hour of service top which is $90 for the same service , never again will use this place

I was here a few months back and it was the best service I've had for my vehicle in the area. The quote stayed the same and I didn't wait that long for my car at all. They don't try to squeeze every penny out of you like other places.

Always good and friendly service. Recommendations and advice you can trust.

They've been servicing my cars for over 15 years. I couldn't me more satisfied with the quality of their services, and their pricing is decent, by far.
100% recommended!

Polite and friendly customer service. I asked for a tire rotation and wheel balancing and that's exactly what I got. I appreciated that they left me some recommendations on the work invoice regarding tear on wiper, etc., but didn't push anything onto me for additional work or purchases. I believe they do honest, good work, and turnaround time was very quick as well. 5 out of 5 stars.

Men and women of their word!! They stand behind their work 100000%!!!! I will never go anywhere else for service on my truck. Thank you GREAT AMERICAN TIRE!!!!!

Great service! Took my car in for service late morning, they discovered what the actual issue was and quoted me a cost far less than what I was expecting. Car was ready in the same afternoon. Highly recommend.

Always accommodate my schedule to get me in for an oil change

Replaced the starter on my truck in April. Great service at a very reasonable price. Will definitely go to them for future repairs.

I had new tires put on my van. Service was prompt and courteous as it always is.

Trustworty, dependable and fair priced guys. They also perform impeccable car maintenace services. I recoommend them highly!

I found this place bc it was the lowest price for mounting and balancing around. Nice guys. I like the fact that it looks like they care about their work space and were clean looking getting in and out of my new (to me) suv. Only one guy looked under 30 which makes me think the rest have worked there for awhile. I was there an hour or two getting tires mounted and balanced. I wasn't in a rush. The waiting area was nice, clean and comfortable. There was coffee available. I liked how they treated customers on the phone and in person. They were patient and educating. I grew up in a family where we fix our own cars but i think if there's something i'm not looking forward to doing i'm glad i found this place bc im pretty picky about who works on my vehicles.

Tim Carroll was awesome. A genuinely nice guy that helped me out more than anyone should have. I can't recommend this place enough.

Great American Tire in Lindenhurst was recommended to me and I whole heartedly recommend this shop too - OUTSTANDING service and staff!!

Good service. Job done well and efficiently. Thanks

Highly recommended. Excellent service. They did an amazing job fixing my car AC. They fixed multiple leaks and an electrical issue.

This is a very good shop. They do really good quality work for a good price. I have taken several different vehicles here to get fixed, and I have never been disappointed. Everyone who works there is nice, and they have good communication always keeping you informed about the status of your vehicle. I highly recommend!

Clean store, friendly and knowledgeable staff I highly recommend this place!!!
if you need work done to your car these guys do a great job and don't beat you up on price. Thanks for the help guys!

Friendly, honest, efficient service at this business. Consequently they are usually busy so it's a good idea to call for an appointment. However they do their best to accommodate drive-ins.

They are always pleasant and explain everything in great detail. I have NEVER felt like I was getting a bad deal. They have also done some mechanical repairs on my vehicles, but mostly tires.

Great communication from the diagnostic to the fix. Speedy. Reliable. Everything a mechanic should be.

1st time there. Excellent experience. Appreciated the detailed explanations and time they spent with me. No pressure, only did what was necessary and prices are fair and reasonable. Will be going back again.

Brought in a tire and rim. Needed new tire. Ordered tire and had it ready for me when I came to pick it up the following day. Awesome fast friendly service.

Great experience. Blew an expensive 22" tire on I-94 in the middle of the night. They were able to find the tire (Ford dealership couldn't...) and get it done on Saturday (still expensive, but that's what you get with 22" tires... my problem). Took me out to show me why it happened and relayed their disappointed in the lack of communication on the dire state of my tires when I was told I didn't need an alignment and NTB in Minneapolis. They're in bad shape. Loved the great service from father and son and enjoyed the time I spent waiting for the 4 tire mount and balance. Highly encouraged!

Excellent service at a great price. I really appreciated the transparency and options provided.

Excellent service. 4 tires in just over an hour. After driving around all day, I realized I should asked for a wheel alignment. I am a little surprised it wasn't suggested or automatically checked.

My car was making a noise when I turned left . Took it in to have it check expecting something, and hoping it wasn't serious. They heard the noise on the test drive, but didn't see anything when they checked everything over. So they tightened everything and after another test drive, the car was quiet. I appreciate this business's honesty and not making something out of it. We have used our Great American Tire for years and for many cars and have never been disappointed. Thank you!

Great owner and very down to earth staff. I have been going to this shop for over 5 years.

I was getting robbed by the big dealership auto departments constantly and receiving poor service all the time.

Tim the manager is a phenomenal guy. His staff is upfront and honest. They charge a very fair price for services. They have strong communication with the customer. I highly recommend this business and will always go there as long as I am driving an automobile.

These guys were so cooperative and attentive! I'm surprised how well my experience was with them!

They were courteous, took great care of us and gave us the best deal around on a set of tires for my Tahoe. Highly recommend!!!

Awesome group of guys, very trustworthy! I take all my vehilces there

Fantastic service, knowledgeable employees, respect your time, very up front to the point and concrete, I have been going there for couple years now and despite the drive I still do. If you want professional service with honesty and fair prices Great American is the way to go with.

I've been coming here for about 16 years. Very good service.i like the people who work there, & trust their work.

My parents have been going here for years and told me to do the same, but the first time I went, I was charged upwards of $80 for an oil change. That amount right there was a little ridiculous, but then I came back today in hopes of getting a deal better than what the dealership offered, but ended up pay $18 more (they said it would be $70). It was really upsetting to see that I had to pay $15 for my headlight to be changed when the only reason I didn t do it myself was because I didn t want to break it. Every time I ve come in, I feel like I ve been ripped off in some way.

Fast friendly service! My 1st time there, I'll be back for sure!!

This shop is phenomenal they do great work and they are honest.

I have had my car seviced here several times and have had great service everytime.

Trustworthy, dependable and fair priced guys. Highly recommended!!!

clean place, nice people, oil change prices was a bit high compared to others

Helped me with my squirrel problem early this morning. Would recommend firestone any day.

I was here a few months back and it was the best service I've had for my vehicle in the area. The quote stayed the same and I didn't wait that long for my car at all. They dont try to squeeze every penny out of you like other places.

Brought in a tire and rim. Needed new tire. Ordered tire and had it ready for me when I came to pick it up the following day. Awesome fast friendly service.

Good staff can get an oil change while you wait most days.

Great experience everyone is so friendly and the service was wonderful. We didn t even have to wait long!

Got me in and out. Customer for life now. Front desk girl very professional and work well with me and guys in back. They rolled my truck out before lunch. Nice

They were very nice and and let me know about a nail in my tire and fixed it for me right away.

I recently had a great experience at Great American Tire, I have an old Honda Accord, And I mean really old, 1999. I took the car in for regular maintenance and asked because it is an old car that a general check out and safety check, and it was a good thing I did, the harsh winter and pot holes had knocked the front end alignment out. I had noticed a few weeks before that it was pulling to the left when i braked, but I forgot to mention it. They FOUND it, fixed IT and charged a fair amount for it. 15 years old and drives straight and true. This LOCAL business shows what great customer service is all about. If you live any where close to Lindenhurst, Il and need a good auto shop this is a great one!

For tires, I wouldn't go anywhere else. This year had new tires put on my Civic. There was a very unusual noise that seemed like a defective tire to me. Jeremy was awesome at troubleshooting the problem and getting two replacement tires for me. Problem solved and no additional charge. Great service.

Great, down to earth people that do above average service and don't have to play the "give me a deal" game with them...Great service at a fair price. Highly recommend this business!

Had a few cars serviced here and was not disappointed. Service was completed on time. Quality of the work done is top notch done right the first time. And the pricing of the work is very reasonable. Highly recommend here.

My son and his girlfriend called ahead of time about a tire losing air and were told that you would put on the spare for free. They took the car to exchange the tires and were asked if they wanted to know if the tire was fixable so they said yes. An employee came out to tell them that the tire was almost done getting fixed. They did not say they wanted it fixed. It was going to be fixed for free somewhere else. These are teenagers and they got taken advantage of by you. Is that how you do business? I know I won t bring my business to you and let everyone I know about what happened. You should refund the money! I tried calling but no one answered the phone!

Trash broke my whole Bmw hood and acted liked they weren t responsible for it. Then started to laugh when I was pissed. Don t take your car here. They don t have experience with German cars.

When I showed up to get my flat checked, I could tell they were busy. However, they checked my tire right away and in about 30 minutes, I was out of there. Now, I did have the tire off the car already but still, to make room in there schedule to check it right away tells me they are committed to customer service.

So this shop offers free estimates, I take my vehicle in with a obvious timing chain noise to get an estimate to see how much it would cost to fix.
Dropped off Friday morning, 4 days later I had to call them because nobody called me. Only to get pure attitude, and sarcasm! They did repairs without my consent, and now want to bill me for them and harassing me for 150.00 when all I wanted was a Estimate! Highly do not recommend going there.

My wife and I agree that this is where we will both bring our cars from now on.We both have had nothing but good experiences with them.Besides being friendly,professional, and knowledgeable they have saved us a lot of money compared to our dealerships. Just recently they saved me a lot of money by taking the time to call around to find the best price on a part I needed for my Kia,saved me $600 just there.I really appreciate their effort and enjoy dealing with them.

Really felt like i was taken advantage of due to my age. If you're young BRING PARENTS.