Have rented an ice machine post surgery. It has just stopped working, and there is no one available for tech support on Sunday. I still need it on Sunday. I m still paying for Sunday, but guess I can t get help until Monday. Not great for medical equipment.
Orthopedic braces can be life changing. Graymont took care of mine quickly and professionally. Working with Tim was a breeze, and the whole process was incredible.
We have had an incredibly disappointing and condescending experience with Graymont and it s representative. I would strongly encourage folks to find a company that puts clients and patients first and not their own convenience. My husband had knee replacement surgery Tuesday of last week in Illinois and were supposed to have the game ready device at home today (Saturday) in our home state. The company processed our payment 2 weeks ago and said they scheduled the delivery for our home today... After calling it s after hours contact numbers three times leaving messages and getting a call back from its staff/representative we were told that we were not in an emergency situation because we would be calling him from the ER if that was the case and that he could not talk to or get anyone because of the weekend. Upon me explaining to him that he could email or contact SOMEONE that has information on the delivery of the product that we NEED he finally called back with a tracking number and more remarks that were condescending. UNACCEPTABLE. THIS IS A COMPANY THAT HAS NOT PROPERLY TRAINED ITS STAFF OR SIMPLY PUTS ITSELF ABOVE THE PATIENT WHO IS EXPERIENCING ONE OD THE MOST STRESSFUL AND PAINFUL TIMES OF ONE S LIFE.
I was billed a seemingly large amount for a sling, but Graymont was able to call my insurance company and straighten things out. Good customer service. Thanks!
I'm so grateful my knee surgeon sent me to Graymont for all of my medical supplies post-surgery. They are incredibly responsive and the techs are kind. They take the time to explain everything very thoroughly and answer all questions. I had an issue with my knee brace and Graymont was here within 2 hours with a replacement. The best!
UPDATE: AFTER MY INITIAL REVIEW, CUSTOMER SERVICE IMMEDIATELY REACHED OUT TO ME AND MADE ARRANGEMENTS TO MY SATISFACTION. THANK YOU. "I was prescribed 2 small thumb braces, essentially splints, from this company for nagging arthritis. They were 2 different models and I was hoping to find a match for the better of the 2 online. I thought, "How much could a little plastic and Velcro cost?" Oddly, they weren't available for retail. Then a separate bill for them arrived. It became clear why they weren't available for $20 on Amazon. BECAUSE IT WOULDN'T BE AS PROFITABLE. They cost $150 apiece with my insurance covering a little more than half. Absolutely disgraceful."
The person (Jesus) that brought me the equipment was 100 % Professional, Polite, Knowledgeable and extremely helpful with my questions. It is a privilege having this company as a provider
Graymont Medical: Providing Quality Healthcare and Durable Medical Equipment
Graymont Medical is a Joint Commission-accredited healthcare and durable medical equipment provider that has been serving patients for many years. The company has a patient-first mindset, which means that they prioritize the needs of their patients above everything else. Graymont Medical is committed to providing quality healthcare services and durable medical equipment to help improve the lives of their patients.
The company offers a wide range of healthcare services, including home health care, hospice care, palliative care, skilled nursing care, physical therapy, occupational therapy, speech therapy, and more. They also provide durable medical equipment such as wheelchairs, hospital beds, oxygen tanks and concentrators, CPAP machines for sleep apnea treatment and other devices that can help improve the quality of life for those with chronic conditions.
One thing that sets Graymont Medical apart from other healthcare providers is their commitment to personalized care. They understand that every patient is unique with different needs and preferences. That's why they take the time to get to know each patient personally so they can provide customized solutions tailored specifically to their individual needs.
Another advantage of choosing Graymont Medical as your healthcare provider is their team of highly trained professionals who are dedicated to providing exceptional service. Their staff includes registered nurses (RNs), licensed practical nurses (LPNs), certified nursing assistants (CNAs), physical therapists (PTs), occupational therapists (OTs), speech therapists (STs) among others who are all passionate about helping people live healthier lives.
At Graymont Medical you can expect nothing but top-notch service from start to finish. From scheduling appointments with ease through their online portal or over the phone; receiving prompt responses from customer support; getting timely deliveries on your orders; having access 24/7 emergency support line - everything about this company screams professionalism!
In addition to providing excellent service in-house at one of its many locations across the country or through telehealth consultations via video conferencing technology like Zoom or Skype - Graymont also partners with local hospitals & clinics in order ensure continuity-of-care between different providers involved in your treatment plan.
If you're looking for a reliable healthcare provider who puts your needs first then look no further than Graymont Medical! With its commitment towards personalized attention combined with high-quality products & services offered by experienced professionals - there really isn't anything better out there when it comes down choosing someone trustworthy enough handle all aspects related managing chronic illnesses or disabilities alike!
graymontmedical.com
