Straight scam! Attempted to contact my "representative" on at least 3 occasions--never available. Provided them with my cancellation letter from the club, and they STILL have the nerve to try and collect money. I'm sending a complaint to the CFPB.
Do not join - you can get a cheaper membership at your gym. Staff is nice but not informed nor trained. Website is VERY misleading - you won't be able to get a refund.
The absolute worse ever. I signed up for a gym membership under the impression I would be able to cancel as long as it was within 30 days of the next billing cycle. I was told I am stuck in a 2 year contract for membership that I cannot use currently due to the pandemic and when I tried to cancel or even change to something that was conducive to my current financial situation I was told I cannot cancel for 2 years. I refuse to go to the gym wearing a mask and risk infecting myself and my family. I have a child at home who is very high risk. You have to be in a completely incapacitated state before they will cancel the membership. I am very disappointed and Global Fit is not trying to assist at all. I regret even going through my insurance carrier for this company. I was for sure I would be getting a great deal and I am not. I wish I had read the reviews before committing to a membership. Global Fit sucks!
Made charges to my account more than 10 months after I canceled my membership. I don't recommend that you give them you credit card info.
Global Fit is the ONLY reason I wasn't paying for my gym membership after my gym closed in March due to COVID-19 (and continued to charge memberships). Global Fit immediately froze my membership (and waived the fee) and has continued to help me through the process. They take action in minutes and are so responsive and helpful. So glad I joined!
My gym membership has always been a behind the scenes expense for me but once the pandemic hit, they proactively froze accounts. My husband and I thought we would be ok going back to the gym once they opened back up and unfortunately just have not felt comfortable with that idea. They responded immediately to my email request to customer support, froze my account and waived the processing fee. Totally seamless and painless. We hope to be back in the gym in 2021 and glad I can resume my membership when that time comes.
Their prices are higher than enrolling directly through the gym even though they claim "lowest price guaranteed"
I used GlobalFit for my gym membership for the first time Feb 2020 and I have received very responsive and helpful customer service since. Today I mistakenly signed up for a new 12 month membership not understanding that I am now month-to-month and was double billing myself. After reaching out by email they responded back very quickly and informed me they would cancel the second membership and refund the charges. Guess I should have read the fine print better last year but they were so kind to correct for me without any hassle!
I loved using my GlobalFit membership for a discount on my local gym. During the pandemic, I experienced some payment issues (the gym shut down + I changed my billing address) so GlobalFit froze my account and stopped charging me. When I decided to re-enroll, I had a very responsive experience with customer service (thanks Jordi!), who was able to cancel my old plan so I could start fresh in 2021!
Kim Hunt at GlobalFit is one of the best customer service professionals I ve encountered. She turned a frustrating and difficult experience (via nameless emails) into a kind, compassionate and friendly exchange. She resolved my concerns quickly and efficiently. I can honestly say her call was the highlight of my week.
