global industrial Review

Ordered Nexelon wire shelves and posts. The shelves were delivered and not the posts. Tracking the posts, I found that UPS reported that the box containing the posts was severly damaged and empty. Global did not respond to UPS's message to them and I had to call them. They sent a replacement box of posts and this box was also severely damaged with posts sticking out the ends of the box. One post was scraped and missing its end cap. Now I will have to wait once again for a new post.

Do NOT buy from this company. Buy some where else !!!
Global Industrial has one of the worse customer services. An order I placed with them had 2 items, one of the items was for 2 cases, the other one was 3 cases, but they mistakenly shipped me only 2 cases of each, short 1 case. I called them several times but the idiots who answered the phone repeatedly said it showed in their system that the boxes were delivered and left on my front porch by UPS. True, they were delivered indeed, I never disputed the fact that they were delivered, I just said the content inside the big cardboard boxes was 1 case short. The low IQ persons who answered my phone claimed: "there is nothing I can do about it"

Wrong shipping address. Don't know where you got it. Ordered again because there was no way to change shipping address.

Is Zero stars possible?? Don't waste your money. I bought a floor scrubber, thing stopped working in under 30 days. I have called and emailed the warranty department and gotten zero response. I operate a wedding venue and clean floors are hugely important to my reputation. I now have to dispute the charge with my credit card company and buy another floor scrubber from another company. THIS COMPANY IS HORRIBLE>>>>>DONT BUY FROM THEM

it came in time but this is how it was delivered today the dolly has damage on top bar i just hope all the parts are here

The employee Tom Bonsera is an absolute nightmare. Would not recommend

they had a large selection and a very easy site to navigate. My order came within 5 days.

Very disapointed that a normal UPS Ground next day delivery, will take almost a week. It should have been shipped same day! A day and a half to print a label? whats that. Amazon would have had it here today and for 15 bucks less! I wanted to go with the specialty vendor for my respirator, so I paid more, now I wont have it for the job I need it for. I may just order another mask from Amazon tonight so I can have it tomorrow, and when the Pony Express arrives I'll give it to one of my employees.

Ordering is effortless, but if I ever have a question, Pam Sawyer is a mere phone call away and always happy to help.

Very pleasant phone help with this order. Hasn't been rec'd yet, but hopefully as she said it will only be a couple days.

Thank you.

I was searching for a cabinet base tool chest to be able to set my tool box top on . This item popped up with a picture of a cabinet and it was in the clearance section so I ordered 2 of them. The tool box should not be the leading picture . My mistake and I wasted a 100 bucks

First time buyer. I searched via Google for tire chains for 23x10.5x12 tires. Global Industrial had a good price. I ordered a set. They arrived on 2/13 and they are for 18x6.5x8. I need these chains to deal with a large amount of snow. This is not acceptable quality standards.

After I made one purchase, way too many Global Industrial ads started showing up on websites I visited. I think moderation must be the guide here. Some of this is OK, but what has happened to me is too much. The net result is sure to be irritated customers who will avoid Global Industrial if they can.

This company is a nightmare! I ordered items and it took over a month to receive them. Then on top of everything I credit card information was stolen and traced back to this company. HORRIBLE!!!

It did not go well. I tried twice to use my Paypal account and both times it failed. Called customer service and tried chat, but both of these took much too long for responses. Finally got the order placed with a credit card. The process was too difficult.

Tammy professionally and efficiently saved the day when a shipment apparently got waylaid. Thank you, Tammy (dlora?)

Shipped the wrong items....like not even close to the right item, had to wait 45 minutes on hold, couldnt understand the customer service person...still waiting on a result. Very bad service, wont use them again.

I was looking at dust masks. I was about to buy the ones I wanted and it popped up that there was a similar one. The price was a dollar less so I bought 40 boxes BUT it was not a similar item, it was per each and not per box like what I wanted. I was charged for one what I could buy a whole box of 20 for. I tried to return it and they stamped non-returnable on the item. So not only did they confuse me into buying a different product, they wouldn't take it back. I have now spent over $400 on some non returnable dust masks that are nowhere near what i wanted. I also notice a shipping tag under the shipping label to us, Global bought these masks years ago and they were stuck with them so they over charged me and stuck me with them.
Double check all dealings with them, they are sleazy.

Good: Product arrived extremely quickly, and appears as advertised.

Bad: Product arrived damaged (attached photos show steep dents in the top), and seller offered a discount that would not apply to the order. I emailed the seller several days ago (immediately after placing the order) to ask about this mysterious, apparently fake discount offer; several business days later, seller has not responded. One of the drawers is very loud to open and close, suggesting broken ball bearings inside.

I'm truly disappointed.

SORRY. NOT A GOOD EXPERIENCE THUS FAR. I ordered 3 clothes racks which I need for my business. They were paid for and the money has come out of my credit card. However I have not received the order. There is a tracking number but it doesn't give me any information. The order was supposedly shipped on May 14 by UPS. Global is supposedly checking for me at this time, but I'm still waiting for information and am highly disappointed.

whoever they have answering the phones is terrible at customer service I don't think I will ever call them again lady cut me off three separate times and was rude from the moment she answered the phone

Hands down, THE WORST company I have ever had to deal with. Ordering process is a nightmare - I called to ensure my items was in stock and they couldn't answer this simple question without getting my shipping address, billing address and all my other info! Then they guaranteed the item was in stock, I paid for it and also paid extra for expedited shipping - it now has been weeks and the item hasn't even shipped. I have emailed Customer Service numerous times - they do not respond, at all!!! It is despicable. Stay away!

Plenty of information available to make your decision. I liked the comparison chart feature.

You had a 3+1/2 gallon garbage pail in white metal. No one else does. Also it was delivered overnight! It was expected in 3-4 days. Great service. I live in NYC and could not find this size garbage pail anyplace: Not at Home Depot, Lowes, Container Store, Bed, Bath and Beyond, or any other basic hardware store, or big department store. Thanks again Global Industrial I really appreciate it. I did not need a little tiny or a giant garbage pail for my small Manhattan kitchen. You made my day!!!!

Pleasantly surprised with very attentive customer service. CS contacted ME weeks after the order to follow up. I highly recommend this business. They were efficient with tax exempt status for my purchase and helpful thorough the sales and delivery process.

Quality and service from Global has always been wonderful, quick and kind reps make it a breeze dealing with them. The only reason for the 4 star rating is the occasional issue with their vendors packing quality or wrong item being sent.

Site was easy to navigate and product was shipped same day

I ordered a floor scrubbing machine for a warehouse. It was supposed to arrive a week ago. Not only did it not arrive, but there's no way to track it and nobody at the company who can actually answer any questions. I had one brief interaction with a live chat rep who told me that he'd look into it and get back to me within 48 hours. Nope. No response at all.

Finally, I contacted AMEX and refuted the charge. I still don't know if Global Industrial is planning to ship this thing, but if a delivery shows up, I'm sending it back. I don't trust a company who takes your money, then goes radio silent. VERY shady.

Made a purchase and paid for 2nd day air shipping, still waiting for item to arrive 5 days later. Consequently, job has been on hold and have a very unhappy customer.

Never Order any kind . order was Defected Item . now not getting refund or Replace. keep saying Manufacturer will answer. why deal with manufacture when paid to them.
one customer service put me UN-attended call . like i m talking to my self.
never go back to that side ...

Great customer service by all the staff who assisted with the order!
Thank you for the top notch employees you have in your company.

Does not work. After 2 days it will not take a prime

The service and delivery was great. I had issue with the product needing a simple improve that should have been discovered in Quality Assurrance.

Outstanding Product and Customer Service
The first single LPG propane heater head arrived with a defective safety switch. Upon Global Industrial's reading of my unfavorable review, their customer service immediately responded. I was offered a full refund or a replacement. Since I love the hook up to the propane Tank (especially not having a use a rubber lpg gas line,) I elected the replacement. It arrived in 3 days via UPS, with no cost to me at all. I'm very impressed.

Decent product, but one of the portable tables that we have been shipped has a faulty electrical power strip. We called customer service to have a second sent to our office. Maybe 3 weeks later it was finally sent. The second one does not work either. I contacted support and have yet to hear back from customer support.

If you're willing to wait months to get a working product, this may be for you.

Had to give one star since zero wasn't an option.
Placed an order and because they didn't pay their supplier my order has been delayed for over two weeks and still have not received the items. On 6/29/20 I was told they payed the bill and I would receive a shipping confirmation within 24 hours and still waiting on a confirmation. Just tried getting answers again this morning and they hung up on me after placing me on hold for 15 minutes.
I would highly recommend finding another supplier for your needs!!!!

Well I ordered a ladder and was told it would be here Friday Nov. 8 th between 11:15 and 1:15. Company said it was shipped and I still have no ladder. Very disappointed in service.

Easily navigable website (tho be careful to check off all the boxes) with an immediate email confirmation of my order, and another email the same day! That the order was filled and being shipped (cheaper and faster than other similar websites)

Joy at Global was pleasant and efficient. My order was shipped immediately and received within days.

I hate to say never, but unless or until major changes are made, this company will not receive any of my business. Their customer service department should read "Customer SELF Service", because for the most part - unless I specifically asked them to make a call, look up a price or heaven forbid - actually follow up....it just is not happening. It is a shame that companies have grown so focused on the bottom line that the customers are now paying for it...out of their pocket as well as with the lack of customer service.

Called 2x to get a quote on a area rug rack. After a month of waiting on quote I called them back to be transferred to the wrong person, hung up on, and made it nowhere. Waste of time. People answering the phones are in a rush to get off the phone and clearly don't have customer service skills.

These folks have had the best pricing on all of my industrial needs. Their customer service and support is the best in the business. I should have no reason to shop elsewhere, although I do and Global always is the best overall deal around.

Super friendly and helpful, both women I spoke to found the information I needed to make a sale. Great prices and considering the size and weight of my order the shipping seemed reasonable and still made the overall cost less that at one of the box stores. Thank you! Looking forward to a new countertop next week.

I bought toilet paper from this company for my small office a few weeks ago and get CONSTANT e-mails and phone calls from this company now asking me about my purchase and trying to upsell more items. I'm thrilled with my toilet paper, it's truly great. But I'm not going to order again from this company because the near-daily phone calls and e-mails borderlines on harassment over a mundane order for toilet paper. I've asked to remove me from their list, but it does not work.

Outstanding service, great phone presence and an enjoyable experience.

My order was missing all the hardware necessary to assemble my unit. Called Global and it was delivered to my home that very same day. Good people to work with.

Gayle Palmer is by far the exact person you want to talk to regarding customer service. She was extremely kind and helpful. You have a real asset in Ms. Palmer and this just encourages me to use Global Industrial again. She made ordering so easy.

Going with the bad CS reviews. Poor to say the least. I just made an order without my logos imprinted just so I wouldn't have to deal with them anymore than I had. Hopefully my shipment arrives!!

These guys are Awesome very punctual on orders lowest prices best quality ever. Thanks so much for your services!!!

Quick Had exactly what I wanted and more. Shipped same day what else can you ask **********

Just ordered from this company for the 1st AND LAST time. Ordered online after calling customer service. Was told my shipment, which was one bundle of corrugated bin boxes, would ship from closest location. Here is what has gone wrong so far, and I do not even have the shipment yet.
(1) Was told my order would ship from nearest location. From their Atlanta area location to me in the DFW area, UPS ground is 3 days. They shipped my order out of their Las Vegas area location, which is 4 days to me.
(2) They sent me an email with a UPS tracking number saying my order had shipped, which most reasonable people would take to mean it is in the hands of UPS. It was close to 24 hours after that before the UPS tracking system indicated the order had even been picked up.
(3) They appear to be padding the freight charges. I took weight and zip codes of origin and destination, and even as a small individual shipper, the rate was sognificantly lower than what they are charging., and its not like a bundle of boxes that are flat are going to get any outer packaging other than stretch wrap and labeling.

My only advice to anyone considering purchasing from Global Industrial is RUN !!! Run like the wind !!! You will know the next time I order from them because the weather person on your local news will be saying "and in other weather news, today hell did finally freeze over...".

This was my first order with Global Industrial and everything went smoothly. The website is very easy to navigate and there was a large selection of what I was looking for. Shipping is a bit pricey but I'd order from this company again. The missing star is based on the shipping charges

Easy to navigate web site, quick turn around, product in pristine shape and easy to assemble, even for an age 60+plus female!! LOL Thanks, Global!

Dealing with this company has been an absolute nightmare! I ordered a walker/wheelchair type of product to replace my old one, with the understanding that I could return it if it didn't work for me (based on what turned out to be a misleading return policy, which I did read ahead of time). I received my order quickly and immediately opened it and tried it out, thinking I had 30 days to decide whether to keep or return it. Within a week I realized it did not work for me - whenever we hit a bump, I was nearly dumped out of the wheelchair. I am 81 years old! Not good to fall out on the sidewalk!
I sent an email to Global requesting return information. Their only response was "Is the item used? And is it in the original packaging?" I responded that I had tried it out and detailed the problem I had with it. But I was told that it was not returnable because I had used it. HOW WAS I TO DETERMINE WHETHER IT WORKED OR NOT IF I DIDN'T USE IT?
After numerous attempts to speak with the contact person I had been assigned at Global, and having been told several times by customer service personnel that my rep was trying to get the manufacturer to accept the return, I decided to call the manufacturer. Imagine my surprise when the manufacturer readily agreed to take the item back! Their rep even got the Global rep on the phone and mediated a return at my expense. The item had cost me $169, including tax. It cost me $64 to return it!
It has now been six weeks since the item was received by the manufacturer and I am still waiting for my refund. Spoke to Global today and their "working on it".
In my 81 years, I have never experienced worse customer service! DON'T DO BUSINESS WITH THIS COMPANY!

Well, I ordered two legs to create a workbench. One leg arrived this afternoon at 1 pm, and now it's 5:30p and no word on the other leg. The workbench will look very sad with only one leg.

Terrible Service. I ordered product as shown on the website and received a slightly different product and it is not returnable. Customer service told me that they can post a picture of a different product and ship a different product, not as pictured and this rule is in their terms and conditions...

If I could leave no stars I would. DO NOT BUY FROM THIS COMPANY!!

Good products, web site needs work. Keeps asking me to sign in. Also, CVV is not properly HTML coded.

I would tell you to FIND ANOTHER COMPANY to deal with. We placed an order in August with the item supposedly in stock and then received two "ship date" updates in early September with the last one showing that shipping would not occur (maybe with fingers crossed) until October 30. Seeings how we would be heading out on a road trip on the first of October, this obviously would not work as we would be gone.

I called THREE TIMES to get the order cancelled. First person told me that the warehouse in California had to cancel the order - what? and that she would call me back to confirm the next day. Never happened. Called again this past Monday and spent over an hour on the phone with their "customer service" who, at my request, escalated it (supposedly). Now, four days later - still nothing. Called again and basically told them that it gets cancelled or I file a complaint with the Attorney General in New York (Brooklyn regional office) AND the AG for the state of Washington. I was then assured that it would be cancelled within the hour. At just shy of an hour - nothing yet. Will take another call and I have filed a complaint with the AG for NY and will be filing a complaint with the AG of Washington state next.

FIND ANOTHER VENDOR TO DO BUSINESS WITH.

Ordered a 3,000 piece of equipment. It never arrived. And I cancelled the order. Global claimed th carrier lost it and won't return my money claiming the carrier has to return the money to me since they lost it. I did not buy it from the carrier I bought it from global. It's been a month and I'm still out 3000 due to their mistakes.

We needed a replacement piece to a part and Brianne Garcia did an excellent job locating that for us and getting it shipped right away. Very good experience!

The excellent customer service employee who answered my phone call and helped me find what I was looking for did an outstanding job. My order was shipped very promptly. Will definitely use this company again in the future.

This was such an easy ordering process. I had some questions regarding my purchase and when I called, I was met with friendly and knowledgeable answers.
I have been getting emails regarding shipping progress, which I appreciate.

I would definitely order again from Global!

Product was back ordered and still didn't ship on the day that my confirmation email said it was shipping. 15550368

The rudest customer service they do well to sell you as their sales department is very Luce and seem accommodating until you have an issue and have to call their customer service department. Be careful of using your credit card they charged my credit card not being authorized.

RIP OFF!! Lies, short shipment, wrong product shipped, denial, HORRIBLE CUSTOMER EXPERIENCE.
I purchased $5,115.00 in racking 3 weeks ago. I was told it was all in stock and in the pictures you will see the sent me a shipping document indicating that all the product shipped complete. It did not, almost half the product is missing and as you see in the pictures they shipped a mixture of sizes. My warehouse receiving manger called them the same day to report the issues. The man at Global knew the order was shipped short, but he did not note it on any of the paperwork I received. Plus as you see in the pictures it is a huge mess because the racks cannot be assembled because the sizes are mis matched. The customer service person now wants pictures of the shortage, how do I picture a shortage. Their shipping person knows about the shortage. Terrible company to buy from and they have no idea how to get it right STAY AWAY!! I ordered for convenience they have turned this into a nightmare.

When calling we were on hold for a long time. then you ask a question and then back on hold. Everyone should be knowledgeable of all products etc.. I wanted to return and then reorder is it that hard. I think not. End of rant. Thanks for listening. This was my first order from there. Hopefully not my last.

Horrible customer service- still waiting on order that was supposed to be 10 days ago! Rude agents on the phone and wasting lots of time with lies and mislead information . WILL NOT DEAL WITH THEM AGAIN!

Wow! Than you so much!! We received the motor we needed yesterday after hearing it might not be available until October. Disappointed, we felt we had no choice after trying to find it elsewhere. To our surprise, Global took action to see that we received the motor within days of the order. We will definitely use Global industries again - grea customer service.

I wish there was a ZERO star!
I ordered some items on APRIL and I haven't received anything. Instead, they sent me the wrong size item. I tried to contact the company countless times and every time they had a different excuse. After all, I was told that the shipping company delivered my items and I signed for it, which isn't true! I sent emails with the papers I have from the shipping company to prove that it was actually the wrong shipment, but they never responded to any of my emails. I haven't gotten my items or a refund. What a shame! The WORST company ever!

Terrible. Arrived damaged box with missing pieces (screws, instructions) to construct white board then failed to ship pieces in time even within more than a week to get them here for our off site. Do not recommend!

Received my Boss Cleaning Mini Scrubber yesterday as promised. Very pleased. Already used it on my hard floor and carpet.

The office snacks I purchased were delivered the next day. Check out was a breeze and the bulk prices were really low. Will definitely purchase again.

BEWARE, if you buy the item and its wrong because they have an incompetent description on a item, and have to return the item because its their fault, don't expect a refund for months or if ever. They still owe me $1700, and they keep telling me if I get a credit memo then I can see a refund in 3 to 5 business days. Its been a month and no hope. Please don't buy from this company!

I do like Global they have good pricing and fast shipping but there web site needs LOTS of work to match there other customer service

Horrible and Terrible company to work with!
Did not deliver the items on time, nearly waited 2 additional months to receive full orders. Paid $4556 for assembly and yet they sent one person to do the job. Even the assembler damaged the main conference table and half of our furniture are not assembled. Asked to send someone to finish the work and representative said "I am sorry Global does not have assembly guys".
Even one star is not worth for this company.

We did not receive the item ordered and the tracking number they provided was invalid. After waiting two weeks we have been unable to find out from the shipping department what the problem is. The chat agents would answer and when they found out we were trying to track an order, one agent disconnected and the second said she could not help us. We were told to call or email customer service. Contacting customer service was not easy either. Several times I called and after the answering service picked up I selected the option for inquiring on an existing order. After that it was dead air space. Customer service just says they will send an email inquiry and will let us know when they get a reply. I wouldn't recommend ordering from this company.

ZERO stars. Multiple attempts to get an ACCURATE confirmation with CORRECT ship to information with ZERO results. Only gave ONE star because the website would not let me post without at least that.

Great Service Came Today, 2 days before said delivery date! Thanks

this is certainly the worst company where I have ever purchased.

I have had problems with all of the customer representatives. they just take you as a game and make you bounce from department to department. nobody wants to work there!

I am trying to get a QUOTE just a QUOTE for a return and their return policy says I am able to get that and the reps over the phone just, laugh at me, denied it and pass from thru different departments.
Or, the other great solution for customers is that they just hung up.
this is the less serious company I have ever contacted. one step away from being a fraud.

First time shopping with Global so far I am very impressed. I cant wait to see how my package arrives.

I ordered a 30" orbital fan for my garage at home. The pleasant girl on the phone made my order go well. Shipping was super fast and I had my fan delivered fully assembled and ready to go. High quality product with experienced staff made this purchase easy.
I will not hesitate to order from this company again.

Much quicker arrival than expected. Unfortunately, I received 5 of the item ( a 3-speed fan) instead of the one I ordered. Will RMA the extraneous units back when I receive the label.

Horrible so far. Item delivered upside down with crushed top corner hidden.
Global refuses to send me a damage claim number so I have no idea if one was even submitted to UPS. Meanwhile, I can not accept a replacement as no where to put it and damaged item is blocking my door.

A miserable experience; shipping department consistently can't get its' act together to ship the right number of components. Their people can't count!

The choices are great, prices are great, but SHIPPING COST IS HIGH. $34 order, cost to ship - $17.

Excellent transaction! Jodie from sales helped me. She was professional, knowledgeable and very friendly. Will continue to do business and highly recommend. Wll share experience with contacts.

Low Quality, Parts Missing, Wrong Items in the Kit, Damaged Items in Closed Box, Yet they charge you for freight extremely high price. Have to call three or more times to customer service people who have no knowledge or answers about their products to get some service. Never Again Order from Global Industrial.

I have purchased many times from Global Industrial and have not had a bad experience yet! I'm a Purchasing Agent for a large Commercial Printer in New England and I have to compare pricing and availability from several sources. Global almost every time is who I select. I have purchase a wide variety of "Industrial Shop Necessities" i.e. safety floor mats, containers, cabinets, tools, chairs, ect. Global's web site is the best that I have used! The many photos and plenty of very clear product information is a great help in determining the correct item and comparing to another site. Global has become my "Go To Site" for all types of items we need around our 280,000 sq. plant. Our acct. Rep. Patrick has been very helpful when I couldn't find or determine a particular need. Patrick also sends emails of "Special Sales" which are helpful to trigger other facility needs.
I have read some other negative reviews and know with enough sale not every experience is going to be great but, for all my experiences with Global in the past 8 years and close to 100 purchases, every time has been a success and I will continue to seek out the help of Global Industrial in fulfilling the needs of our facility!
Good job Global Industrial, your web site is one of the best! Good flow through, not cluttered, great clear images and product detail is concise! You are dialed in! That is a big help to me and a time saver!

Search function made it easy to find the shelving that was right for my application out of many choices.