Gingerwoods, Reviews

My husband and I booked Gingerwoods Event Hall for our wedding ceremony and reception. 12 days before the wedding, the owner (Mort) called to notify us he doubled booked our wedding day and that we could no longer hold our wedding at his venue. He was very apologetic, and he wanted to make it up to us. We were devastated but understanding as genuine mistakes happen to the best of everyone.

First, he offered us to have our wedding at his venue on a different day for free, meaning we would still receive a refund if I understood correctly. He also showed us a venue he was in some kind of partnership with, in which he could "forward" our refund to. Either of those options would have been beneficial to him. I believe he was trying to refrain from cutting his losses. We opted for a refund and asked him to throw in his bartenders. After asking several times, he sent us an email stating he would refund us, so we had something in writing. He held up his end of the deal on letting us use his bartenders, but 3 (THREE) months after the cancelation we have not received a penny of this refund he promised.

Even though he offered a refund on top of us using his venue for free on a different day, I am starting to realize we would have not received that refund and would then had no grounds to having rights to the refund since technically we used his venue, in the event we tried to sue him or what have you. I am glad we did not take him up on this offer.

We have called him on several occasions. He was quick to answering our calls after the first couple of weeks of the cancellation. However, as time went on, it was less likely to get in touch with him. He seldomly responded to text messages. I called him about a month after the cancellation, no answer. I left a voicemail, no response. My father called while we were out of the country and he answered. I am guessing he didn't recognize the number and assumed it was a potential customer. He told my father that my husband and I did not follow his instructions which was to print out his email, sign it, and deliver it to him. I, nor my husband, do not recall these instructions. I called him when we got back to the States and he did answer. He was cordial and polite, and requested that I respond to his email stating we agreed with his initial statement. I did so, and no response.

It is now 3 (THREE) months after the cancellation and we still have not received our refund.

I have filed a dispute in hopes to receiving my refund. If the dispute does not work out, I will be contacting a small claims lawyer. Considering we had a contract with him, in which was broken.

I was so nice and understanding and the owner took my kindness for weakness. I do not recommend this venue.

My cousin had her wedding reception here and it was a great experience.

Watch out for the owners of this beautiful venue: they invited us to their church, we said "no thank you," they kept our deposit for reasons unclear. Shady AF.

DO NOT BOOK YOUR WEDDING HERE!!! My best friend had booked this venue for her wedding. They called two weeks before her wedding and told her they had to cancel, because they accidentally overbooked. I m not sure how you go almost a year before you realized you overbooked, but mistakes do happen. The worst part of it all, it s been 3 months and she still hasn t got her refund!!!! Ridiculous!!

I attended a wedding here and OMG, this place is awesome! They have room for any size wedding. The setting is very country and elegant. Many great spots for photos.

A beautiful place! I went to a wedding here recently and it was great. Room for a lot of people and still enough room for a decent sized dance area. Outside area was also nice!

I have Officiated many weddings at Gingerwoods and never disappointed. Inside or outside with a beautiful country pasture view.

***UPDATE*** 2 months after my wedding we noticed a charge on our credit card from the venue. We hadn't heard anything about owing or that our card would be run for any reason. When I contacted Morton (the owner) he got back with me and informed me it was an outstanding catering charge... while I didn't think that was correct and requested the info be sent to me via email I was willing to look past it if I truely owed them even though I was really upset they would charge my card without ever trying to contact me (or anyone else, i.e. My mother or my mother in law, for that matter). He NEVER sent me the info and or so much as looked into validating his reason for charging the card. I had to contact my caterer. When I did the caterer sent me everything I needed right away reaffirming that I DIDN'T in fact owe anything... when I contacted Morton once again he was nothing but rude and gave the most insincere apology and explanation ever... very disappointed in the methods of doing business considering the venue is so pretty. When Sara left things changed immediately!! I would consider a different venue simply based on the owner and his lack of attentiveness and tact.
*ORIGINAL rating 4 *
Beutiful venue and atomosphere! Was exactly what my husband and I were looking for! Loved working with Daryl and Sara! In preparation Sara was amazing but unfortunately 3 weeks before I found out she had left. Fortunately Daryl was there day of and made sure everything went smoothly! He was phenomenal. I would have given 5stars but I was a little put off my the owner, Mortons' lack of attentiveness. I had spoke with him numerous times leading up to the event but the day of he was at the venue for several hours and did not once even say "hello" let alone ask if everything was going ok or if we needed anything. Again, loved just about everything about the venue and working with Sara and especially Daryl however the owners lack of attention was slightly off putting. He was probably just overwhelmed considering he just lost his planner and was having to step in. Would recommend this venue.