Gilsbar, Inc. Review

Update
-2
Gilsbar is nice and helpful to the insured, but it's been extremely difficult for my Providers to work with them. This typically results in me being grossly overcharged for office visits and treatments because the Doctor's office sees a chart where my deductible isn't met yet, although it really is. They try to contact Gilsbar but it's a super long process (call, get fax, get approval code, call in again) and usually isn't resolved before I leave, so they want to charge me the full amount. It's now a big waste of my time trying to get refunds on what I didn't owe. And this is through Banner Health, their preferred provider network.

Original:
My employer has self-funded coverage and they use Gilsbar to manage our health insurance. I get the benefits of the Blue Cross Blue Shield network, but with the personal admin/customer service care from Gilsbar. I call it care because I really do feel like they watch out for me as a patient.

After I had my son, a bunch of medical bills came flooding in. All I have to do is call Gilsbar and they take care of it for me, even doing 3-way calls with the billing people to make sure they get all of the information now and won't bother me again. It was a Huge stress relief!

Sure I wish my premiums were lower (who doesn't?!) but I get fantastic customer care when I contact them and they often go above and beyond to research answers for my questions.

I've been covered by Gilsbar 5 years and I recommend them. Thank you for caring!

Cannot locate a correct address or working phone number

They should name the pecan boats pecan pirogues since they are in Louisiana.

Terrible customer service and they won't share information with secondary insurance providers. Actually told me I shouldn't have paid a bill from Oschner that it was my fault the other insurance provider didn't have the information they needed.

Most people don t have a choice on what insurance company their employer chooses...HOWEVER, if you are lucky enough to have a choice avoid Gilsbar like the plague. It might be a great place to work, but let me tell you from first hand experience it is the absolute worst place to have insurance coverage . I use the word coverage lightly because it is all a money-making scheme. Gilsbar will cut corners or find loopholes any way that they can. Their customer service is a complete joke and any notion of caring about their members is a fallacy. They might as well remove the rest of their core values and only leave for reasonable profit because that is all Gilsbar is about. Finally being insured by a REAL company (Blue Cross Blue Shield) has changed my life.

The job itself is good, but some of the managers make working there almost impossible, they show favoritism and there is a lot of racial undertones in many of the departments.

I had the honor of meeting about 40 Gilsbar team members in a training, great company, great people, great place to work!