Gilroy Chevrolet/Cadillac is a very clean and welcoming dealership. You are always treated with respect when you visit.
Marisa Alvarez, my service advisor, is very professional in the way she conducts herself. She is very knowledgeable and truly cares about her customers.
Great dealership. Mr. Rick Encarnacao is the best salesman ever. Service department is also great.
Bought a car there last weekend. Price was below kbb Sale guy was very knowledgeable. If he didn t know the answer he would find out for you. Was only there to buy the wife her car and they offered me a killer deal on my trade in I not only walked out with my wife s car but a new truck for me. Alex in finance was great. Worth the 2 and a half hour drive for 2 vehicles. Will buy my next Chevy with them again
We took our truck in for a coolant leak. We had stopped by a shop prior to taking our truck in to the dealer. The shop showed us where the leak was coming from said it was a known issue and told us to go to the dealer for the OME part to be fixed. We showed them where the problem was at the firewall. The dealer did a diagnostic and said no leaks found. Charged us 165 dollars for pressure testing. We took it to another shop they said the same thing known problem and fixed it for 150 dollars including OME part. I am very disappointed. I don't think I will be going back there. I also talked to the manager 11/6/20, and he requested pictures but have not heard back from him as yet. He wanted to fix the problem at no charge. But we live 45 mins away, and they had our vehicle for two days. I needed it for work. I gave 2 stars due to Manager trying to make the situation better.
Everyone that helped us was friendly and we really loved that there was no pressure about anything! That made us feel more comfortable and we will definitely be going back!
Amazing customer service experience, the staff there are very friendly! We went there knowing what car we wanted but Fabian was the one that helped us and he did an amazing job explaining to us the features of the cars ect, he really did help us, super great full with him!
My husband and I went to Gilroy Chevrolet last week. We met with Kyle and it was an absolute pleasure to work with him. Kyle made car shopping fun and easy. He is extremely patient, courteous and professional. I highly recommend you talk to Kyle if you are considering buying a new or previously owned car. We are very happy with our purchase and most importantly, we have made a new friend- Kyle!
Horrible and unethical experience.
I triple checked with the salesperson that you have shared a lower trim price with me.
Salesperson said they will match it if they can get the business the same day.
So we drove 75 miles one way! . Just to be told that they won t even meet the quote half way. The sales person had left the premises too.
Rick was so helpful in making sure we got the best deal. This is the second car we bought from there and we will continue to do so in the future. I highly recommend Gilroy Chevy and ask for Rick when you go.
Kyle was awesome!!! He went above and beyond to earn my business. His managers were amazing as well. I haven t experienced that level of customer service from a company in a loooong time. I am thrilled with my new car.
gilroychevy.com