I recently had to contact Gexel telecommunications customer service and I was very happy with the level of support I received. They were able to quickly resolve my issue and were very polite and professional.
12 Reviews
I recently had an experience with a telecommunications company and I must say, they were absolutely terrible. Their customer service was unhelpful and the quality of their services was poor. I would not recommend them to anyone.
👍 Gexel telecommunications is a reliable company providing excellent services. Their customer service is always responsive and ready to assist with any issues.
I am a satisfied customer of Gexel telecommunications. Their services are reliable and their customer service team is always prompt and helpful in resolving any issues I have.
👌 Gexel telecommunications has been fantastic in terms of their services and customer support. I highly recommend them to anyone in need of telecommunications services.
I have been a customer of Gexel telecommunications for several years and I have always been impressed with their services. Their customer support team is friendly and knowledgeable.
I've been a customer of Gexel telecommunications for a few months now and I am extremely satisfied with their services. Their customer support team is always friendly and helpful.
👍 Gexel telecommunications is doing a great job! Their customer service has always been helpful and responsive, and their services are top-notch.
Gexel telecommunications is an average company. Their customer service could use some improvement, but overall they provide decent services.
I switched to Gexel telecommunications recently and I am very pleased with their services. The quality of the services is great and their customer support team has been very helpful and responsive.
👌 Gexel telecommunications is an excellent company. Their customer service is outstanding and their services are top-notch. I highly recommend them to anyone in need of telecommunications solutions.
I recently switched to a new telecommunications provider and I'm very happy with the level of service I receive. The company I switched to is much better than my previous one.
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About Gexel telecommunications
GEXEL est un centre d'appels fondé en 1998 au Québec. Grâce au support de ses cinq centres de contacts clients au Québec et de ses 800 employés, GEXEL offre des services de centre d'appels multicanaux, des solutions automatisées de communication et une plateforme de Technologie Spécialisée pour ses clients en Amérique du Nord.
Gexel Telecommunications: Providing Exceptional Multichannel Call Center Services and Automated Communication Solutions
Gexel Telecommunications is a leading call center service provider founded in 1998 in Quebec, Canada. With the support of its five customer contact centers located across Quebec and its team of over 800 employees, Gexel offers a wide range of multichannel call center services, automated communication solutions, and specialized technology platforms to clients across North America.
At Gexel Telecommunications, we understand that providing exceptional customer service is crucial for any business to succeed. That's why we offer customized solutions tailored to meet the unique needs of each client. Our multichannel call center services include inbound and outbound voice calls, email support, live chat support, social media management, SMS messaging services and more.
Our team of highly skilled professionals are trained to handle all types of customer inquiries with utmost care and attention. We use state-of-the-art technology such as predictive dialers and interactive voice response (IVR) systems to ensure that our clients' customers receive prompt responses while minimizing wait times.
In addition to our multichannel call center services, we also provide automated communication solutions such as interactive text messaging (ITM), voice broadcasting systems (VBS), appointment reminders via phone or text message (SMS), virtual assistants for scheduling appointments or answering frequently asked questions (FAQs) on websites or social media platforms.
We understand that every business has unique needs when it comes to communication solutions. That's why we offer customized packages designed specifically for each client based on their requirements. Our team works closely with clients throughout the entire process from initial consultation through implementation ensuring seamless integration into their existing systems.
At Gexel Telecommunications we pride ourselves on being at the forefront of technological advancements in the industry. We have developed specialized technology platforms such as our proprietary Customer Relationship Management system which allows us to track interactions between customers and agents in real-time, providing valuable insights into customer behavior and preferences.
Our commitment to excellence has earned us a reputation as one of the most reliable and trusted call center service providers in North America. We are dedicated to providing exceptional customer service, innovative solutions, and cutting-edge technology to help our clients achieve their business goals.
In conclusion, Gexel Telecommunications is a leading call center service provider that offers customized multichannel call center services, automated communication solutions, and specialized technology platforms designed to meet the unique needs of each client. With over 20 years of experience in the industry and a team of highly skilled professionals, we are committed to delivering exceptional customer service while helping our clients achieve their business objectives. Contact us today for more information on how we can help your business grow!
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