Germaine Auto Centre Reviews

Skilled and excellent cs team @ Germaine Auto centre.

Great people, great service. This is an auto center that provides the best service either in maintenance checks, a/c repairs, body spray, replacing of cars or repair of crucial car parts. They offer the best prices around the region. And they provide timely service.

The hospital is terrible, bad facility no maintenance

Under the new mngt Germaine has transformed into a world class auto shop overnight. The service is amazing and they're very efficient. Great place all round

Good place for auto repair with computer integrated working tools.

Quite expensive to fix up your car..about 300% more than normal market rate but you will get a good job and most often times, great quality

There's been a lot of improvement with the new management. They always do the 'after service' calls to confirm everything is ok.

No star give him. , very very bed service, they dont have car wash machine, they use rag , no vacume clener, this work like road side mechenic

Just an overpriced, time wasting and incompetent bunch who come up with different ways of extortion all in the name of 'PROFESSIONAL MECHANICS'. After paying to fix a fault they supposedly diagnosed, my car was still in the same situation as at when it was brought in. I complained to them and I was given another outrageous quote to change and fix God knows what. Turns out that the diagnosis was wrong and I ended up fixing it elsewhere for 60k as against over 400k I had spent at Germaine already. Don't be like me, Don't bother waste your time and money here.

VERY POOR service. My car was overheating and they recommended changing the engine and fans. Cost was about N900K. Left car with them for 3weeks, pickup car but car still overheating though they claimed engine and fans were changed. Returned and pickup after changing relay, car still overheating. Returned and pickup, car over heated and bursted the radiator and melted the fan. Returned and they claimed radiator and fans were changed. Pickup car today and less than 15mins Drive, car started overheating again. They installed a leaking radiator that they actually green painted areas that were bad, leak came from those areas.This is Christmas season and I have not means of transport. These guys are INCOMPETENT to say the least.

An auto workshop with a touch of the present.
Well organized. So impressed with their professionalism. From the security at the gate to the Customer Care is top notch though, there is still a lot of room for further improvement.
Together, you can achieve more.

Love the orderliness of the service centre. Staff are professional too

Meal ticket, White engineer, car repairs, engine overhaul, good customer care.

They have been in automobile sales and repair for a long time and they're very efficient.

This has been the worst experience of my life.
My car has remained with this company for well over a year and there is no end in sight. Without fixing the issues reported, there followed an endless list of "additional" faults which Germain is happy to charge for. Some charges and corresponding "repairs" occurred without my notification or confirmation. The charges now exceed the value of the car, which I have had to replace. The entire experience has forced me to transfer the ownership of the car to Germain. The incompetence of this company is only matched by their utter disdain for clients.
The directors and management of Germain deserve to be sued. The directors should be prevented from acting as directors on other companies and Germain should be dissolved.

They did some body work for me and painted. It looked quite good.

Car goes back multiple times for the same thing each time. Attention to detail and quality checks need to be drastically improved.

Too much time wasted, i was to pick up a car that was ready on Wednesday 03/04/19 i came in 9am it took them till about 5pm to complete the process. Today again 05/04/19 i brought in a car at exactly 9am to check and get estimate, up now 3.35pm the said estimate is not ready.

The place is not in good shape, just takes away from whatever they do....

Standard place where all Toyota vehicle brands could be fixed and serviced.

This is one place I can assure you to get your Toyota vehicle fixed, serviced, and you can as well buy new Toyota rides at reasonable prices.

They're really efficient and organized in the delivery of services

Customer service is top notch... Not just Toyota cars are serviced here... Try them

I had a world class treatment.....just walk in there and u will never leave the same way u came in.

Lovely and organised autosales and after sales service centre. Only problem?? Their prices are over the roof. They charge N30,000 just to prepare quotation alone for your vehicle...lol

I had a good customer experience. Met with courteous and well-informed staff. The clinic there is affordable and neat. The centre has got good parking space as well.

The exterior looks pretty good but the interior painting should be remade to add color to it.

My husbands car has been with them for a month and each time I've gone to pick it up there is always something else wrong with it. I would never have expected the terrible customer service we are receiving from them, especially after paying such a huge amount of money. Yesterday was the final straw for me because after picking up the car for the third time we brought it home and the next day the car died on the side of the road. It took them more than 3 hours for them to send someone out to fix the car and drive it back to their shop. 24 hours later and we are still in the same situation. No one had the decency to call and update me about the car and as usual I had to call them. Its quite sad that this is happening. I would have been better off going to a cheaper mechanic because apparently the mechanics at Germaine Toyota Lagos have no clue on how to fix a car properly . I really wonder how you received so many customer service awards because for the past 1 month, your customer service has been non existent. Mr. George (the service manager) is the only person that has shown a high level of customer service and he found out about car issue late. I'm tired of hearing apologizes, please fix my car or refund my money!!!!!

Well what I learnt today is thst they don't open on public holidays and Sundays. Even though Google said otherwise. I had to drop my car with the security wirh the hope it will be fixed tomorrow. At least that was a good part.

Great place!
Great people!
Great experience!

I was at Germaine Auto to fix my official vehicle, but the part needed wasn't available

You get the best hands on your cars. However TAT was bad.

The Most incompetent workshop i have ever come across in my life.. they are totally clueless, they made a complete mess of my car and engine. They are glorified street side mechanics. My experience spans over 3 months, and all i can say is save yourself the trauma DO NOT USE THESE SCAMMERS..

Choose well the day to visit and be sure to have something to keep you busy while waiting...

I exlerienced a flood in the premises. Thry also did not have break pad of my Lexus car.

Not to good doing meeting during working hours of 9:30am while customer's are waiting too bad they need to work on it, and no refreshments for clients and after service the vehicle is not wash no no

At auto Germaine, your car gets needed treatment that it requires. I'm really impressed with the quality of service they deliver.

Their workshop is superb, they got good Toyota vehicle too

If u got a Toyota or Lexus this is the best place to bring ur car they will take care of u real good but the price is not easy ooo.

Germaine Auto Centre is an automobile company located behind House on the rock church.

It also have a clinic known as Germaine Hospital and it's not such a wonderful place

Great customer service, best place to go for car repairs

Germaine is a great company, there way of doing things is very good, they have good customers service approach, there parts are genius, every thing about Germaine is just so special.