I can't get a human on the phone to help me with a...
I can't get a human on the phone to help me with a transcript issue for a class I took as a transient student online.
I also couldn't get anyone at the school to talk to me when I had an issue with an instructor not giving me time to complete an assignment due to a national guard training conflict.
The online payment system for tuition sometimes goes down for "maintenance" without notice and once again makes you run into the issue of not being able to pay by phone because you can't get anyone to answer the phone. I at least got a call back on this issue a few days later.
They've definitely gone downhill. I worked on my associates two years ago as a full time student and never had any such issues.