Great experience. Open and informative communication, fast quality work, and at a lower price than other shops offered. Totally have my future business.
Great service. Go up here and ask for Todd. He will take care of you
A A-Ron and the guys been great to work with. They explain any and alln issues. Definitely would recommend you all again.
this place should be out of business. they hire incompetent mechanic and don't put your life in risk.
I would highly recommend reviewing your warranty info before walking out of their door. Their receipt states 12/12, however when I spent 5k for a complete rebuild they advised the warranty would be 36/36 that was acceptable. The gentleman I checked out with at that time told me the warranty was automatic but I still asked him to indicate it on my receipt. He did. 3/23/2020 I take vehicle to be looked at, reverse sticks sometimes. They advised they need to go in and all give me the price advise that I'm past the 12/12 warranty. I mention I have a different warranty gentleman says no it states in our computer 12/12. I wasn't going to argue, for me there was no point because I'm over the 36k anyway. I'm unsure if they have new people or what but if they can't make proper computer notes for a warranty that made me nervous for them to do more work. Just be sure you have proper documents of the warranty they give you.
Great customer and professional service. Would definitely recommend!
WORST PLACE EVER!!!!! BE AWARE PEOPLE. SPENT $4200.00 AND THE PROBLEM IS STILL THERE. TOOK MY VEHICLE THERE 2 TIMES AND THEY FIX OTHER STUFF THAT'S NOT RELATED AND CHARGE ME FOR IT.
Eagle Transmissions is absolutely fantastic. From beginning to end, the entire experience was top notch. Frank did a wonderful job of explaining the process, diagnosing the issue and quoting a fair price. I felt completely at ease thru the entire process. And to top it off, his mechanics fixed the issue perfectly! I highly recommend Eagle Transmissions in Plano, TX.
My Cadillac Escalade had developed a serious engine knock, and my troubleshooting efforts brought me to Eagle on Coit Rd. From the first moments inside the shop I felt assured that this was a helpful establishment. The manager Frank greeted me with an inviting smile, and listened to me describe my symptoms. Then he took my key and said, "let me just take a quick look." After a free diagnostic, he and his staff all came in to discuss my options and sent me away to do a few DIY remedies to see if the noise would go away. They took no money. They didn't take an opportunity to charge me for unnecessary work. They simply offered friendly advice and a positive helpful attitude. I was so impressed with Frank's kind help and the staff's integrity. Also, the place is clean and nicely appointed...loved the Texas shop decor. Nice job guys!
Quick, courteous, accurate. Greeted professional by Aaron as soon as I entered. Promptly reviewed my car and gave me an estimate and time frame within 20 minutes of my arrival. Repairs made timely and priced exactly as quoted.
Just got my vehicle back today and it is working great. There where very honest about the work that needed to be done and the cost.
Brought my older vehicle in for A/C servicing, after being referred here by another shop. Manager and staff were courtesy and knowledgeable and gave me an outstanding price on the quality work performed on my 25 year old vehicle.
Erin at the front desk was super helpful and answered all my questions with detail, I got my coilovers installed here and I d definitely come back again for any other work. this shop is full of knowledgeable mechanics and the customer service itself deserved 5 stars.
The guys at Eagle did a great job diagnosing the problems with my AC and got it fixed for me as quickly as they could. They were very straight with me and didn't overcharge me or try to sell me a bunch of stuff I didn't need or want. I really appreciated their help and will definitely be back with any future car issues or routine maintenance. Thanks again guys!
Super place! Great customer service. Car fixed in a timely manner. Cant go wrong with alan and his guys.
Great customer service! Aaron was helpful and knowledgeable. He explained everything in detail.
JD is probably one of the best in the area. We have had a BMW and a 70 Chevelle done and both are doing great! Frank was a big help too.
Had a gremlin between the transmission and the engine computer that I could not find, and it had the 1999 Dodge Durango in "limp" mode, which was slowly killing the transmission (as well as gas mileage). Took it to a different shop, who replaced a part and returned the truck to me with the same symptoms, no trans fluid, and charged me $500 for the trouble, so after another week of not being able to locate the issue, I brought it here. Frank and his team took their time, found the problem (burned up connector), found all the cascade failures related to that initial failure (transmission clutches burned up, ECU burned up), offered me options for repair and listened when I explained my needs, tailored a solution for me, and did a great job within my budget. I highly recommend them to anyone needing transmission or general automotive repair work done, and especially to anyone wanting to have some upgrade work done while having a rebuild performed. Frank will do right by you.
I have been to Eahle transmissions in the past and it was such a hassle I kept putting off taking my car back it because it took 7 days to get back for anything. However I had to take it in finally and the sevice has COMPLETELY CHANGED. I was taken care of professionally and told what was needed before I left it. Then I got my car back in one day! They EXCEEDED my expectations and I am extremely happy with the results and service! I highly recommend them!
I have a 2011 ford f150. The transmission had been slipping for roughly 3 months. I took it to Ford in Frisco because there was a recall on the transmission. They were able to reprogram it and sent me on my way. The very next day it started slipping even worse than before. I called Ford back to tell them what was going on. Ford made me an appointment to bring it back up. When I went to the appointment I was told by the service advisor that they would have to keep my truck for a minimum of a week and that they weren't sure they could fix the problem. Fords advisor then tried telling me that I would need to replace my transmission when I told them I was leaving. I was told about Eagle Transmission in Plano. I called and spoke to the owner, Frank. He got me in on the same day. He offered a free diagnostic to see what the problem was with my transmission. In no time he discovered it was just low on fluid by 2 quarts!!! Frank took the time to understand what was wrong with my transmission. He did not try to upsale or lie to me like Ford did. I would HIGHLY recommend coming to Eagle Transmission over any other shop. You will not be disappointed.
Wonderful treatment. Excellent service. The way mechanics should be.
This is my second time using Eagle in two decades. Their transmission rebuilds last longer than the cars they re attached to!! The only place I will use for transmission repairs!
AVOID THIS PLACE , THE OWNER AND MANGER BOTH ARE RACISTS. I WAS WITH MY FAMILY UP THERE FOR REPAIR AND I HAD A QUESTION AND THEY ABOUT TO ATTACK ME. I HATE THIS PLACE.
I would recommend this place if someone is looking for a solid mechanic shop. I took in my Ram 2500 yesterday and they seemed to have it inspected in a timely manner. I figured it would take longer with how busy these places must be daily.....I had an issue with front wheel area, Frank told me some possible solutions and what those solutions would cost. We worked through it and I made a decision....... I would say to anyone interested.... it really pays off to know a little bit about your vehicle to have an intelligent conversation with the mechanic ya know? We have a very good resource called the internet. If you don't really know much, probably a good idea to act polite and kind to your service tech. One quote I heard the other day that resonates "lack of planning on your part does not constitute an emergency on my part". Good spot to take your vehicle!
Frank was awesome. He took the time to explain in detail what was wrong with my car. He even showed me. This is a garage you can trust to do right by you. Teresa
These really seem to be the "Good Guys" After two shops told me I needed a new transmission that I could not afford, Eagle did a diagnosis and found an electrical problem that they fixed for under $100.00, changed my transmission's fluid and filter, and my Jeep now runs fine! They have earned my business for sure! Thanks to Frank and the crew, you guys really saved the day.
Eagle transmission in plano is scame .i will not recomend any one take there vehicle to them.first of all the shop manager Joe give you price for the repair once he get your car and his price increase by day . Any way on top of all this he does not honner their coupon there for I will give him less then one star
Fixed my transmission within their estimate range and in a timely manner.Works well so far.
A+++ top of the line service Mr.Frank Black shop manager and his team of technician excellent.
About a month ago, my transmission starting slipping and I found a large piece of metal in the pan. Turns out it was the 2nd gear band adjuster saddle. The band was completely worn out. These guys rebuilt it for me for a reasonable price. Good customer relations. Alan was very helpful. They were very professional. Got the work done quickly. Dropped my truck off on Wednesday and picked it up on Friday. Very pleased with service. Highly recommend Eagle Transmission.
They go out of their way to make sure the job is done right.
They did exactly what they said they were going to do and in a timely fashion. Aaron was professional and courteous and may the experience very easy thanks again
Thanks to Alan and staff for working with our Austin Eagle to get us back home quickly and very affordably. Very helpful and a good chat while we waited, too.
Very simple - those guys are very honest and do business the old fashion way , I came to check a problem in my SUV after my mechanic suggested a transmission problem, Eagle transmission check every possible thing and It wasn't a transmission problem but the Coils , after asking what would be the cost they actually suggested that I should have that taking care of by my mechanic because it wouldn't be fair to the mechanic- HONESTY. I recommend dearly that shop - ask for Shawn he is very knowledgeable and very pleasant person to deal with
STAY AWAY - it took them 25 days and three "we have fixed your issue", only to drive away and have the same issue within 3 hours, to realize I did not have a transmission problem (after they charged me $2500) I had a wiring harness issue ($500). The manager, Alan, doesn't return phone calls, is "out on a drive", "has my car up on the lift right now" and must have a 5 hour lunch break for his staff because no matter what time I called they were "at lunch". STAY AWAY go to the one off 15th in West Plano. I have disputed the charges and will let American Express handle it form here.
Not helpful at all. The store owner had an attitude the entire time. If you had a question or concern his response would be bland and short as if he was trying to hurry up and get you out the door. You guys need to remember you have a job because of your clients.
Ripped me off real bad!!! The manager Alan is a real big BSer. DO NOT TRUST THIS PLACE!!!! I took my truck in for a fan sound that was revving real high. It sounded like the trans was revving real high before shifting. Alan agreed that the fluid looked clean. After his guy took it for a test ride they sensed a sucker for the taking (Me). All of a sudden-- "It needs to be rebuilt and the fluid looks bad" Lies! Had to believe them cuz I need my truck. Had them "rebuilt" it. Picked it up and the exact problem was STILL THERE. Took it back in the shop, replaced the fan and--problem solved! Ripped me off for $2700 for a $200 fan. Alan is a shifty scammer!! Don't trust them. Go elsewhere
I called Frank at Eagle Transmission West Plano around 5:30 pm on Monday in a panic because I was told by another mechanic that my car's transmission needs to be completely replaced and the work will cost around $6,000. Frank told me he would be happy to check out the car and said he would wait for me at the shop, although the shop was approaching closing time. Frank called me the next day and told me about a potential fix on the bulletin board issued by BMW. He took time to explain to me the resolution, and I gave him the go-ahead to try the fix. Next day, my car was fixed! Eagle Transmission has discovered a way to fix my transmission without replacing the whole transmission. The cost of my repair was a fraction of what would have cost to replace the transmission. Frank was very professional, and I feel he went out of his way to research the best resolution available. I am so grateful that I found Eagle Transmission. I highly recommend Eagle Transmission West Plano. Thank you so much.
They are great! Very nice and very professional. The service tech's really do the best job on your vehicle that they can. They don't try to bleed you for the money, either.
Friendly, knowledgeable staff. Work done in a timely fashion. They even fixed a few minor things I wasn t even aware of. Have been using this Eagle location for six years, and will continue to do so. Keith
I arrived and was helped immediately. Within one hour I was back on the road. Thanks
I had a great experience, and I am happy to know they do more than transmission work. Frank is awesome! Perhaps the owner could step out and help him every now and then, or at least answer the phone. There's too much going on for 1 person to handle. Frank was gracious and respectful to everyone! I was very Very impressed with him.
These guys are wonderful will take all my business to them and they gave me a ride home too
I Didn't have a transmission Problem they sent me to the Kwik Kar Next door to fix the coil and plugs. They were very nice, free transmission diagnostics and test drive. They did not try to scam me saying something was wrong that was not. Thank you guys, If the horrid Transmission problem comes, I will definitely come here
Don't just take my word on this one. Just take ur car on ur service needs in this location. They will work around ur 3rd party warranty insurance if u have one. And frank will communicate with u on every step of the repair and will not leave u hanging. I cannot thank u enough on what u guys did for me and my 2015 Nissan rogue. More power to ur business and God bless you guys!
Great service with Allen and the crew @ eagle transmission in Plano.
Great service, honest and trustworthy. I will most definitely be a repeat customer.
I enjoyed working with THIS Eagles Transmission (on Coit) I went there after poor treatment and handling from Eagles Transmission on 901 Avennue K *** (DONT EVER GO THERE PEOPLE) *** So, I went to this Eagles on Coit and they were professional to deal with and Todd was very knowledgeable. The only reason I couldn't give 5 stars is because I was there for 7 1/2 hours waiting and it should have been half that time but they ordered the wrong part and it came in and then I had to wait for the real one to come in... Mistakes happen...I would still go back to them.. They are the best Eagles Transmission I know of.. But remember people...Don't go to Eagles at 901 Avenue k or you will be royally and financially screwed...Just a warning...........This Eagle was excellent
Had transmission issues on a Sunday and had my car towed over to this shop. They had it diagnosed and rebuilt my transmission and had it ready to go on Wednesday. Fast turnaround and really great group of guys working there. Whole process went smooth and car runs great...my wallet is empty now but that's not their fault. LOL
Had my transmission rebuilt here for my F250 and it drives like a dream! Highly recommend this place, great people and amazing work. If you go anywhere else you are wasting your time.
Frank was awesome, explained fully the situation and our options. Work was completed for less than quoted and the car is back on the road and drives smoothly!
Frank did an excellent job explaining how they would diagnose my transmission and how they would repair it. The first shop suggested junking the cat, but Eagle saved the day, rebuilding the transmission at a reasonable price and finished much sooner than I expected. Would definitely recommend Eagle!
I have a 2007 Jaguar S type. I discovered i had a oil leak of some sort and took it directly to the Jaguar dealership on Plano Pkwy, they took my vehicle away for 2 hours and finally that called me to advised that i had a transmission leak and that it would cost approx $2000.00 to repair. I remembered that a couple of years back i had my 2005 Dodge Dakota's transmission repaired by Eagle Transmission in Plano on Coit Rd. So i took it to them and they also checked the leak out and discovered the leak (the same place and description as the dealership), yet they quoted me $500.00. Of course i left my vehicle the very next day for the repairs to be done. I picked up my Jaguar and NO LEAKS. I find it amazing that there is such a difference in price from dealership to private businesses. I will always be grateful for Eagle Transmissions and would highly recommend them to anyone who needs there transmission to be worked on. When you go to them, ask for Todd or Jim, they are the best in the business and great guys.......
I took my car there to have an oil leak fixed. Their technicians diagnosed the leak and fixed the leak promptly and for the price quoted. They also checked the entire engine and transmission for additional leaks and issues, and everything came back with no additional issues. It is refreshing to know that they are willing to go above and beyond what I requested to make sure that my vehicle is functioning as it should. I want to speak directly about the owner of this shop, Shawn. I have known Shawn for over 15 years. There have been a couple of posts on here about Shawn being a racist and other posts attempting to harm his character and his business. These accusations are not accurate and are nothing more than an attempt to damage him and his business. Google reviews are very helpful when they are honest....you can read the posts and know exactly which ones are real, and which ones are fake. I wouldn't hesitate to send all my family and friends to Shawn's shop for auto service.
My search started when my transmission started acting up at 135k miles and after inspecting a few transmission shops my thoughts of selling out were growing, but a friend at work recommended Eagle Transmission. I stopped by and was impressed with Tony s Certifications hanging in the lobby. Well after the test drive I asked Tony if I could inspect his overhaul shop and man was I impressed. With no forewarning his shop was clean and well organized, all the necessary equipment was at hand and well maintained. That is how I made my choice and I m happy to say my car rides like new again. I expect the cost breakeven point to be 6 months out and after that a few years more without a car payment. Thanks Tony for your service, I hope you like the picture of you in your shop that I posted.
I was in trouble and needed help badly in getting my brakes replaced. I called around and end up calling Eagle Transmission in W. Plano. Talk to guy name Aaron that was very helpful in solving my problem.I appreciate their honesty, knowledge, and value as a customer. They are a great group of guys there and I would definitely go back!!
Great ppl Great work done And, would be a return customer
A+++++ Frank did a great job on our truck and got it done quick. This is an honest transmission shop! Will definitely be coming back if I need future work. Thanks Frank
If I could give zero stars I would! I took my car in for a transmission flush & was told they would run a diagnostics to see what was wrong &/or needed. I was told I needed a tune up & that would fix my issue. I was charged almost $700 (which is way over priced for my vehicle) and it didn t fix anything. Frank is very rude & lacks empathy! Every time I was told to bring my car back so they could look at it there was some type of excuse as to why they couldn t get to it or fix it. I feel like once they got my money I was dismissed. I asked several times for a detailed invoice that included a breakdown of labor costs, taxes, etc... & still haven t received it. I sent a letter to corporate and never heard back. I wasted a lot of time & money that I can t get back. Will not be returning or referring anyone there! Customers are the reason you have a job...remember that!
Prompt and professional. Would take my vehicle there again, if needed.
Very professional and detailed regarding diagnosis, repairs and timing. Highly recommned.
These guys are totally awesome!! Aaron sales and service manager went completely above and beyond. It was a simpler problem they were able to fix on the spot and due to the current situation with the covid 19 Corona they made it truly more than affordable. Thanks for the help!
Alan and his crew are top notch. They fixed my clutch and slave cylinder on my 2005 Saturn Vue in 24 hours and gave me the best price in Plano.
I had to take a vehicle over to eagle transmission. I had an inspection done. Turns out it was under warranty. Very professional service at coit road.
As a female who knows nothing about cars I always have that worry when car issues (lights) pop up and a mechanic is in need. I don t want to be taken advantage of and pay for things that aren t really the issue. I took my 2011 Nissan Rouge to Eagle Transmission due to my transmission light coming on. Shawn and Arron were very professional, broke everything down to me so I could understand, had great communication on when my car would be ready, and advised me what would eventually need to be fixed. I highly recommend Eagle Transmission!
Went to 3 local transmission shops in Plano and was told I needed a rebuild for my BUICK. Went to Eagle Transmission on Coit rd. In Plano and it was a simple fix and just under $100.00. Frank was honest and helpful! Great experience!
This shop has some really good techs. Like any shop you can find flaws ,but when it comes down to it This Shop fixed a problem with my car that two other shops missed .They gave me back a car that was totally fixed!!! they took care of all the problems for a fair price and did it in an acceptable amount of time, so I give them this rating telling you if you want to fix your car take it here if you want to have some one fix part of the problem but still aren't satisfied then take it somewere else this is a good shop this is a shop that cares about putting a car out of the shop that won't break and is in good shape they care about the class of work they do and they do first class work
Positive experience. They got me in at the end of the day for a transmission fluid change. I took advantage of a special they had. He was passionate about his craft and explained how different parts of the vehicle operate.
Do NOT EVER come here! This is a terrible place with terrible service. I went in to get a rear axle repair (which took over 5 weeks to complete) and was charged over $2,000. When I returned to pick up my vehicle, I was dissappointed and shocked to see that my vehicle had not been fully repaired and had actually sustained NEW damages (courtesy of their incompetent staff). I informed management about this and they did not care or bother to fix the problem. I was forced to visit another repair shop to fix their mistakes. This establishment is ran by liars and scammers. Go anywhere else but here! >:(
I was told I needed a transmission. Took it by Eagle for a second opinion. They were able to replace some solenoid and saved me some money.
If I could give no stars I would. I took my car in to have them check out my clutch. I dropped it off Thursday and did not get a call about my car till Tuesday. Just for them to tell me that I need a new transmission and a new clutch. Turns out all it was, was a hydraulic hose. After that I asked them to park my car outside and that I was going to pick it up after I got off work. (Which was late) when I arrived to pick up my car, I noticed that when they parked it, they ran the bumper up on the curb and cracked it to hell. When I contact the STORE MANAGER, ALAN. He tells me that I'm a scammer and the owner of the business agrees and there not fixing anything. So not only did this shop lie about what was wrong with my car, they wrecked it and won't take responsibility. The store manager Alan is a thief and a coward for not owning up to his responsibilities. I will never even drive past this shop anymore more less recommend it to someone.
This transmission shop is great. They really know cars and look out for the best interest of car owners.
I will never take my vehicle anywhere else. I do not have the time, but I could go on and on about how I grateful I am for these guys. Robert was amazing. I constantly emailed and the bugged the owner, but he was always quick to respond and had a great attitude. I told them to fix my truck, but things came up and it took me a little while to pay. It wasnt a problem at all. I talked to others that work there and every single person was patient, and a pleasure to talk too. But MOST importantly, they are honest and know what they are talking about!
I drop my car off back in October to get my transmission fixed. Shortly after I dropped it off I lost my job and hit a rough spot. Eagle Transmission noy only was patient with me on coming to pick it up after it was fixed. They dod an excellent job on the repairs and worked with me on the storage fees. I will recommend them to anyone!
Great shop! These guys had me in and out in no time at all. Very friendly staff. I will refer them to my family and friends!
Their "Free diagnosis" turned out costing me $75 and they tried to get $125 out of me for the "diagnosis". I got the problem fixed at a competitor, including the part, for the same as their "diagnosis" charge. They also tried to shame me into paying them more because my wife picked me up in a new Chevrolet truck. Draw your own conclusions, but I am reluctant to recommend them.
WOULD GIVE 10 STARS II I COULD Have not seen such transparent business practices in a VERY long time. The manager is amazing. Kept in touch with us every step of the way. Followed through with what he had been explaining to the Nth degree. He even went to the shop when it was closed to meet us so we could pick up our car And when he realized the warranty was not included in the invoice, WROTE IT IN so we had the verification needed. Doubt it will have to be used though. CAN T SAY ENOUGH POSITIVE THINGS ABOUT EAGLE TRANSMISSIONS
Be patient and what ever the problem is they will figure it out!!
Super grateful for Eagle Transmission! My car broke down on the highway and they had me back up and driving in no time! Extremely nice service, will definitely be using these guys in the future
Really Eagle Transmission???? I brought my truck here a few days ago. When I came to pick it up I didn t notice anything at first but I soon realized that the mechanics must have stolen about $100 worth of electronics out of my truck. Not impressed Eagle. Don t bring your car here.
I had a trouble with my transmission and towed my car to Eagle Transmission on Coit rd. After they took a look at the car and found the problem, Frank did research and found my car was under warranty. He called and told me this news. I went to this shop because they have done work on other cars and know they do a great job. I am so grateful for Frank because not many people would do what he did. We live in a big city and I will always trust and recommend Eagle Transmission. Thank you again Frank.
Frank is fantastic and will always take care of you. They do great work and gets the job done when they say.
What can I say? Aaron is knowledgeable and friendly. His team was prompt in checking our truck and they perform outstanding work. Aaron came as a referral from another local shop and boy am I glad he did! Thank you guys!
I would have not even given a star. But I had to. Mr Black is so deceiving and grouchy. He lied and told me a rebuilt transmission would be cheaper than going back to the dealership. LIE. $600 more than what the dealership quoted. It was too late once I got it towed to them. Now $3600.00 and 3 months later I am back with my 2013 sentra not driving..... the gears are not working... very inconvenient. Do NOT COME to this establishment!!!
He was the best, very curious, understanding, and even explained what was wrong in a way that even someone who doesn't kn9w about cars understood the problem. I highly recommend this place
I had the check engine light that would not pass inspection They checked it out and recommended a tune up. Car was fixed quickly and now runs fine.
After a no charge diagnosis, Frank explained what the next step would be. He told me what was needed and how much it would be. No surprises
I recently had a transmission replaced at Eagle for my 2014 Nissan Rogue. I spoke with Frank from the moment they towed my car in to the moment I picked up my car. Frank was very helpful in helping me, when the issue of a Nissan rebuilt transmissions was out of my price range. Frank called around and worked his magic and was able to find me a used transmission with a warranty that I could afford. I am very grateful for this hard working manager and would highly recommend this place to anyone needing work done under the hood!
Friendly and professional. Best rebuilder around worked on mine. Know him from previous experience!
Brought my truck into the shop to replace an alternator & the owner Shawn and the rest of the crew were phenomenal. They stayed late to finish it up since I had an important trip to make that day. Couldn t have asked for better service. Highly recommended
It s nice to find a mechanic shop that s honest and provides good service at a fair price. Nice folks too!
My experience with Eagle Transmission on Coit in Plano was ABSOLUTELY THE BEST!!! Aaron saved me thousands of dollars by ACCURATELY diagnosing the problem with my Ford truck that even a ford dealership could not pinpoint! I paid the dealership $135 for two wrong diagnosis of the problem. I called Eagle and Aaron guessed at the diagnosis within 2 minutes of conversation about the vibration the truck was making. He even said bring it by AT NO COST and he would run diagnostics on it to confirm. Instead of spending the 3k to 6k the dealership wanted me to on what they thought was a transmission problem I walked out of Eagle Transmission with a simple tune-up and transmission fluid change for under $870 and the problem was fixed!
