GE Capital, Merriam, KS/Shelton, CT Review

Just like many other reviews here, Sychrony closed my account, without any notice, when I paid my account balance as per our agreement. When I called to ask why, I was told it was because of my payment history .I NEVER MISSED A SINGLE PAYMENT! NEVER LATE ONCE! Worst customer service .There are other option .Don't use this bank.

Update 12/1/2020........ was talked into trying Sychrony Banks CareCredit again by my dentist. Original credit limit was $4000.00. I paid it down to $500.00, on time every month per our agreement. They dropped my limit to $800.00, which reduced my available credit, which dropped my credit score. My wife was going to have some dental work done. We planned on using this card to spread out the payments. Was told by Sychrony that even though I had never missed a payment, the limit wouldn t be raised. I was welcome to apply again if I wanted. No thank you.

Be careful with this company. I thought I made the minimum required payment as worded on the computer screen and matched with the bill and when I paid it there was no amount registered. I had to go back into my account to realize my my payment was a transaction fee of $29.00 NOT the minimum payment due. Had I not double checked I would have gotten nailed with high interest and a late fee. I think this isn't a good way to conduct business.

Handled my Amazon Store Card professionally. I escalated to a manager and my issue was resolved. Thank you for relieving my stress. Your management team is excellent!

HORRIBLE CUSTOMER SERVICE!!! My husband and I have had a Phillips 66 gas card for over 25 years. One of our teenagers recently started driving and was using our gas card to fill up his tank. The card got maxed out so I made an additional payment for the month. We have electronic payments set up each month. When I checked our account online it stated we had a $221 credit on the account. When I called the 800 number on my card thought was calling Phillips customer service instead it was Synchrony Bank. They informed me that they could not talk to me because I was not primary on the account. I informed them I had called them before and was able to get information since I am on the card and I am the one who pays the bills. The Synchrony rep said that may have happened in the past but Synchrony took over the account four years ago. I asked them if I had a credit on the account why could I not use it. They said it was their policy that if a large payment was paid the card was put on hold for a week. I said we have been account holders for 25 years. We have always paid off our card every month. Can't you look at the history? The rep said it was Synchrony's policy to hold large payments. I told him this was assinine and he said I agree which was a shock. He said my husband would have to call back later to get the hold taken off of the account. My husband did call back later but the rep on the phone was some immature kid who didn't give a rip that we had the card for 25 years. My husband said to cancel the account. The rep cancelled the account and did apoligize for the inconvenience at the END of the call. He really didn't care that Phillips 66 was losing a 25 year customer. My sister cancelled her card after being a customer for 15 years. I then called Phillips 66 and got a hold of their customer service. I told them what had happened. I just wanted them to know how Synchony Bank was handling their long time customers. She did apologize and said she would let Synchrony know what happened. Synchrony did call us and left a message stating they wanted to talk to us about the situation. My husband called the rep (supposedly a manager) five times and she never called him back. What run around!!

worst bank ever. they will lower your credit limit and cancel your card without notice after the balance is paid in full. Will never use this bank again for anything.

We purchased furniture with a synchrony account through Ashley Furniture Store about 5 months ago. We have had to call at least once a month because for whatever reason the automatic payment feature does not actually work, and we have had a late fee every time we thought we could utilize the automatic payment feature. The customer service representatives talk to you as if you are a child.

They let me apply for an account. I get my first statement. I call they ask for confirmation. I give my phone and they say they can't use that number for verification. If you can't use my number for verification why did they accept it when I applied. Can't access my account. complete garbage of a company.

THE WORST BANK. Terrible service. Don t go here it s SCAM. NEVER OPEN YOUR CARD WITH THEM. Customer service barely speaks English. Monthly fee is extreme!!!! Let s share this message in order to prevent such situations.

Application process is terrible. loaded questions on exam and not an ample amount of evidence presented to answer correctly.

Literally The work financial institute I have ever experienced in my entire life! They "accidentally" deducted over $12,000 from my checking account and then denied it even though I fax them proof multiple times in my bank confirmed that this was being fraud. I've called them over a dozen times nobody called me back and they denied that they stole money from my account.

Not only did I have issues with the service offered, I applied in January, they told me they would reach out after a week never did until last Wednesday then sent me an email saying they chose someone else when I applied 9 FANTASTIC months for a job. This place makes an awful name for any business.

Trying to be healthy, you rick killing your employees. They are ramdomly scattered along the road because you want them off campus. Oh well. It looks like you are scammers anyway

this place is a joke. They won t hire you when you don t answer all the questions correctly during the interview process. When you ask the lady to elaborate the question for you she doesn t know how?!.. plus they only pay $11/HR.

I asked for a check to be drawn from my high yield savings account and never received. Trying to get this resolved has been much trouble. Customer service can't seem to bring up my savings account with the account number on the statement and have gone in circles. Very disappointing to see that customer service has been so absent. Still trying to resolve after more than 4 calls.