Gaylord Palms Resort & Convention Center Reviews

Excellent hotel for individuals, business professionals, and families. The atrium, water park, and open areas are refreshing, open, clean, and inviting. The rooms and lobby are as expected, comfortable, spacious and well designed.
Visit this hotel for the water park, slides, children's areas, and wave rider. Also, the service is as described, five star and prompt.

The only negative is the quality and selection of the food. For the price and what you might expect, it is bland, processed, and not creative. There are multiple restaurants and all share most of the same items. Don't let this be the reason you do not visit, simply plan on bringing snacks, dining off site (for most meals) and packing your own water bottles.

This hotel is at the top of my list! I went with my husband and two kids (15 and 3, we went for their birthdays) great for family or even couples. There is so much to do there so prepare yourself or just go with the flow. The hard a family pool that is not too deep and water slides. Then they have a pool for all ages which is much deeper and then there is a pool for adults only. I personally enjoyed the family pool with the water slides! The hotel staff took great care of us and when they knew it was our kids birthday they sent us a gift bag with all types of goodies. The hotel is very well kept and clean. The staff goes above and beyond and they do a great job with practicing social distancing. The kids loved it and can't wait to go back.

Went for my birthday only had a few issues 1 of your a guest paying for a room parking should be included. 2. My room view was more over construction than the atrium so that was a Little sad. The staff were very friendly. Highly recommend the socio Jennifer the mixologist there is absolutely amazing she made my trip so great. The beds are super soft and the water area is so much fun.

Still as beautiful as ever. Still well kept and packed with plenty to do even with pandemic policies in place. Sometimes I come here just to come here with no plans to go to a park.

The Gaylord Palms is an exceptional experience. The environment is a true resort feel with large pool area with all ages. They have large community pools and 3 giant slides. The beautiful experience is inside the atrium beautiful environment with beautiful flowers and seasonal experiences. Inside the atrium you have shops and restaurant choices with a wide variety of choices. It is a truly magical experience that will be in my family for years. It also has a very large convention center that is globally one of the best. Very friendly knowledgeable staff that are able to help you 24/7 and concierge service can help you setup visits anywhere around the surrounding attractions and restaurants.

Absolutely Beautiful Oasis! An all inclusive getaway, the Gaylord is better experienced than explained, but I ll do my best. From the water parks, to the pools, saunas and hot tubs. There s something for the whole family. Countless restaurants, shops and visual delights. The best Convention space ever. This years Phi Theta Kappa 2021 Catalyst was Amazing! Being at the Gaylord, despite Covid 19 restrictions, was a trip to remember as always. Stunning balcony views, beautifully, soft lit indoor walk ways and 24hr access to 5 Star dinning experience.

Excellent service, well appointed rooms and suites made it easy for me to hold my Zoom meeting with the perfect backdrop, zero interruptions and peace of mind that sanitation was paramount. The entire week, the Staff and Security were consistently seen sanitizing working surfaces and providing fresh mask to anyone in need. So whether, it s Business, Family or a trip for two. You won t be disappointed. 5 Stars across the board. Food, Service, Accommodations, Accessibility, Affordability.

Woah! Can't wait to come back again! Booked this resort for a terrific rate at . I love this hotel and I'm extremely thankful I stayed at my favorite place for much less than what I usually pay.

The Gaylord Palms is an exceptional experience. The environment is a true resort feel with large pool area with all ages. They have large community pools and 3 giant slides. The beautiful experience is inside the atrium beautiful environment with beautiful flowers and seasonal experiences. Inside the atrium you have shops and restaurant choices with a wide variety of choices. It is a truly magical experience that will be in my family for years. It also has a very large convention center that is globally one of the best. Very friendly knowledgeable staff that are able to help you 24/7 and concierge service can help you setup visits anywhere around the surrounding attractions and restaurants.

We stayed here for a three day staycation. The hotel was nice and had a great atmosphere. They are doing construction which took away from the atmosphere. The atrium is very loud from the room because everything echos, especially when children are running around and screaming which happened several times during our stay. The food choices were limited and pretty much the same at each different restaurant within the hotel. This may be due to COVID. The prices were a bit high but that is expected at a resort. Don t let the term watermark fool you. There is a south beach pool which was nice to sit by as there were not many children over In That area. Then there was a water jungle gym type area with some slides. And then 3 additional slides with height restrictions. The river rapids was ok but the lifeguards working that area were very rude. They also had a wave surf activity if you are into that sort of thing. My husband and I are Platinum Elite members and we had to ask about our upgrades which was off putting. We are also Gold Hilton honors members and we never have to ask for our benefits they are automatically applied to our stay when we check in at a Hilton hotel.

Love this hotel! Amazing room view of the Saint Augustine atrium! Koi fish ponds were so cool to look at and they are through out the atrium with beautiful waterfalls. Food at Villa De Flora restaurant was absolutely delicious. We had breakfast and dinner there. Reserved premium pool seats by Crystal River Rapids....blissful, refreshing, RELAXING and FUN! Can't wait to stay again.

Hands down, the best hotel experience I've had in years! Beautiful hotel inside and out. Their valet service was SO worth the price. They were on time, respectful and very courteous.

Now the pool...come on, it speaks for itself. My kids loved the wave rider. My only suggestion, add some more water to your green slide. It doesn't work well when your slightly larger guests have to push themselves down lol. That didn't deter me in anyway though. They have poolside service for drinks and food as well.

The room was beyond expectations. We enjoyed a deluxe suite with one king bedroom and a pull out for the kids. To be honest, it felt bigger than the main floor of my house! 2 patios to enjoy different views of the atrium were relaxing in the evenings. And yes people, they do have little alligators swimming around in the atrium, you gotta find them though!

My only issue with my stay. We were unable to enjoy the many on site restaurants, I'm assuming due to the pandemic. So we used the room service and local delivery options. I truly would have been more accepting of this if we had a microwave in the room. Please consider this as an future improvement as many local delivery options come with the price of time which means cold food. We were directed to the 1 microwave available in the entire hotel on the opposite side of the atrium from our room.

Nonetheless, it was an amazing stay, cant say enough good about it. We will definitely be back.