3 years ago
Please avoid this provider unless you have insuran...
Please avoid this provider unless you have insurance that [completely] covers any and all aspects of chiropractic care. I was told that a typical self-pay patient pays, on average, $52 (I might not remember this number correctly...) per visit, but that it was even better if you "have insurance". My insurance is not good and I understand that, but when my visit was over they charged me $85.00 up front.... a couple of weeks later I received a bill from my insurance provider of $187+ (this was the portion that I was responsible for and it the total for the "care" I received). In short they charged $85 up front plus over $380 billable insurance dollars, "because I had insurance". All for an x-ray (I know these are expensive and couldn't be foreseen prior to my visit), electrical stim (which they seem to do to everyone; weird), an ultrasound on my shoulder and the chiropractor messaging my neck for 3 minutes, tops. My insurance bill has everything itemized and it's outrageous to me, and I wish I had never told them that I have insurance. I cannot express the level of my dissatisfaction with this group and I will faithfully and diligently recommend against them. I work in a business where this type of survey is taken seriously and often we get disgruntled clients and I understand that perhaps to you guys I'm just "another one of those people who you can never please", but this was way out of bounds. Please be more upfront with your patients about how you bill insurance companies and how that can really impact your patient's wallet. Delivering this type of experience is definitely NOT a helpful tactic in attempting to establish credibility in an already highly skeptical marketplace.