Gandrud chevrolet, nissan, dodge, chrysler, jeep Reviews

We went for an oil change on our 2018 Silverado. I had GM Reward points to use. I couldn t redeem because of difficulty on the GM Rewards redemption site. The customer service rep introduced us to one of the salesman on the floor, Tanner Ward. We especially want to give recognition to Tanner for helping us. We weren t looking to buy but he helped us get into our Rewards account and redeem for the oil change. He was so friendly and helpful. He and Ivan Grandrud Chevrolet will be remembered when we are in the market for a new truck.
Ken and Lynn Mraz

This is our third vehicle from the Gandrud dealerships. We have always had good experiences with the dealerships and the people.

Tara was really amazing at communicating with me throughout the whole process. She was quick to respond and very personable.

Eric in the finance department was very helpful and knowledgeable. He took the time to explain any questions that we had.

It was a great experience.

Bob & the crew did an amazing job. Even was cheaper then they said. That doesn t happen to many times does it. Thanks so much for the help & for making it a smooth transition.

It was all good. The dealership was neat and clean, the inventory was low and I got my oil change free because it was my first one on my new 2020 Trax.

Oil change.
When going over work sheet. The kid stated he put 60 lbs of air in my tires on my 3/4 ton. He said he got the information of the door frame.
My tires take 80 lbs but he deflated them to 60 lbs. so I asked him to put it back. I looked at the information on the door frame and there were 3 different size tires. He took the first one. I would say to teach them to read the tires not the door frame. Lucky I know what it is supposed to be. Others probably don t pay attention and they will get premature wear on their tires. I think he was trying to be thorough.

All of the staff was very friendly and knowledgeable. My only complaint was that the car was supposed to be detailed prior to my purchase. There were many areas that were not cleaned well. Other than that my experience was good.

I got my oil changed here, which took 45 minutes and cost $63, and was told everything in my car looked "fine". However, Gandrud Chevrolet left a light on and my battery died hours later. After jumping it, an emissions light was on. Upon taking it to AutoZone, they told me I would need to replace my engine control module. I reached out to Gandrud and was told I'd be contacted; I was contacted, but the email just said to call. I called, and was told to call back the next day when someone else was there. In the interim, I took my car somewhere else, where I ended up having to get a new battery. Fortunately, the emissions light was an error after the battery initially died. Heather in the service department was kind when I did get in touch with her, but overall, not a good experience and I won't be returning here.

Called a month before a road trip to get maintenance. They did not call back until AFTER the trip. Finally got in, and am hoping the actual service was thorough and well done (we'll see...it's only been a few days. It's the reason for the second star - hoping at least the work is good). When I went to pick up the vehicle, I walked around for 10 minutes, sent from window to window trying to find the "Chevy" clerk. No one bothered to ask if I needed directions - just continued to send me to the "next window." wow. Does no one working there know that an Equinox is a Chevy product? Since I DON'T work there, how am I supposed to just know where to go??? And no one offered to go through the charges with me...just expected the money. The staff at the Chevy clerk window were rather rude. A few lessons in people skills and customer service would be well worth it!

The dealership was great, the part that made me mad was it is a 2017 with less than 60,000 miles and I had to spend over 2000 dollars on a injector rebuild on it. When you buy a Chevy truck I think of reliable dependable truck and I am not happy with this repair at this time and I guess I can expect to sale it before I hit 120000 miles so I don t have to rebuild injectors again. Now that doesn t sound like reliable dependable truck that I can count on.

I went in for an oil change on 9/24, on 9/27 when I left for work there was a 2 foot round puddle of oil on my garage floor. I brought my truck back to Gandrud and asked them to check everything and make sure the plug and filter were tight, after a few minutes they came and got me and told me everything was tight and my rear main seal was leaking and I'd have to get in right away to have it replaced. I asked 2 more times if they were positive that the plug and filter were tight and they swore up and down that they were tight and that my truck needed service right away, so I set up an appointment and brought my truck home and parked it. After letting my truck sit for 2 days there was not 1 single drop of oil under my truck, needless to say I canceled my appointment and will not be back. I would highly recommend that if you need service on your vehicle you find somewhere else to have it done, the employees at Gandrud will lie to you and try to take advantage of you.