Frontline pest professionals Review

Going door to door during a pandemic in a neighborhood that disallows soliciting while not wearing a mask is a surefire way to drum up business!

How many of these good reviews did you pay for?

Edit: They replied to my review saying that sales person is not following protocol but if you look through their reviews it's all of their salespeople doing this repeatedly and tons of folks complaining.

The salesman doesn't wear a mask knocking on our door (we live in Ellicott City) today and pressure us to use their service. After repeatedly told him we don't need it, he still came back again same day rang the doorbell to push us to sign.

Without the mask on, he stayed too close, almost talking to my face directly. I was too polite to tell him to put the mask on and leave immediately. Now I regret I may got exposed by wasting 15 minutes with him. He insists he will be back next week, please don't. This take no for answer sales push is really annoying.

Please take responsibility to the society during this pandemic time.

Kevin is a great technician and very knowledgeable. He went out of his way to educate us on ways to prevent bugs from entering inside of our home by doing simple things on the outside. Thank you again Kevin.

I had requested to have this service stopped. I cannot recall having any treatment during the late spring or summer. Our home was invested with ants and other insects. I had to purchase chemicals to reduce the ants. We still see ants even after the last treatment that should not had happened. My account was charged $110.00 for an ineffective service.
Respectfully, requesting Frontline to discontinue their service at our home.

I enrolled with their pest control service and I see a lot of progress in my house. I don't have more ants or spiders inside of my house. The tech are very friendly and always explain what are they are doing before they start to work in the house. At the end always send a report of work performed. Very happy with the service and I will recomend to more peoples.

My technician Keith was courteous and knowledgeable. He treated the exterior of the house only. Came back for a second visit to re-treat because the ants were extensive.

Michael W. was my tech today- he was wonderful. He was courteous, knowledgeable, and willing to help with all of my pest needs. Thank you!

My technician Jeff Jacobs came within the 2 hour window. He was used his shoe covers in the house. My concern was of mice. I saw one in our garage weeks ago and wanted to know if it had gotten inside my house as well the trap hasn t caught anything. I did not know prior to today how mouse stool looked. He showed me and I followed him while he inspected the house. He taught me how they can morph their bodies along with how long it will take for them to expire after eating the bait. I hate rodents and was appalled they made their way into my pantry. He was nice enough to pull out my refrigerator and service behind it as well as my attic. He also filled multiple entry holes outside my house. I m very grateful he took his time and explained all he did. He knows his craft and is very pleasant. I am glad I switched from Aptive to Frontline. Even the mosquito treatments we received in the summer allowed us to go outside more this year. Thank you again to Jeff. I wish he could be assigned to my home for all the quarterly treatments. Happy customer!!!

I have NEVER come across such dishonest business tactics. Sales manager actually sales services they dont offer. (They just want to get you on a contract and make you waste your time)

The thing is, when the Sales manager came to our house to offer the service, he said they will take care of wildlife and promised they will work on that for the next 3 months.
When first service guy came the first time,
he was not aware of moles treatment, technician told me someone put something on truck to spray out on my backyard, he didnt even know was product it was. Second time technician said they dont do anything with wildlife. Thrid time they didnt do the treatment. ( of course there is more of the story )
Dont believe NOTHING this company promises-- except that they will automatically deduct charges for services that are nothing like what they originally promise.
I was charge 2 times in less than 3 months.( they wont miss that part)
They offered a discount on the service but money is not important when you have something to take care of and protect your family.

I have had Frontline for less than a year and they have already went above and beyond with their service. They are always professional and their interaction with you will always be kind and knowledgeable. We are loving the service and the to not have to worry about spiders, wasps, ants, and more is a relief!

This company is absolutely excellent! There pricing is great perfect for customers who have a lot of insect activity but don't have a lot of money to spend . They do everything and more then all the other pest control companies . Technicians are professionals, polite, very well trained and knowledgeable for any bug situation . They really put alot of time and effort getting the job done . Me and my family we are More then happy with this service we are receiving ! We Highly recommend this company to anyone and everyone.

The Frontline representative Jeff did an outstanding job of not only servicing our home, but also providing us a thorough understanding of how the treatment works and the importance of keeping our kids safe after treatments are done.

We would really like to have Jeff continue to be our servicing rep for all future appointments.

V/r
The Browns

I have had frontline service for about two years and recently added the mosquito program last year which was super effective.My area was infested with mosquitos and after a few treatments you could notice a huge reduction. Good Service and Friendly Technicians.

We ve been using Frontline for about 3 years now. We are pleased with the product and also pleased with the technicians. Every one of them has been professional while also being personable. Great company!

Absolutely love the service we receive. The technicians are always very friendly and happy to help. It never fails that they show up with a smile and are very knowledgeable. I can count on them to help me out even if they are in the neighborhood on another call. (Wasp nest) I've had then for 2 1/2 years now and plan on keeping them for as long as I live here.

They don t give a person call to set up appointments . Their robotic call beams a high pitch noise in your ear and hangs up , the guy that comes is very nice an polite wish the company had the same person touch ,

We signed up with Frontline in June 2020. We had our initial spray June 16 and had to call for a respray July 3 because we didn't see any results. Additionally, we had two wasp nests in two peaks of our roof. The technician briefly tried to get them but said he couldn't reach it and left them as they were.

We still weren't seeing any results so we cancelled service as of July 16, 2020.

Frontline tried to send out another team to make it right but we declined. One would think they would have done that on the second respray since we weren't happy at that point. Why would it need to take three attempts to get the job done properly? What about future services, will each of those take three attempts?

Very Important!!! Please note, even though service wasn't satisfactory in product effect or technician effort regarding the wasp nests, you will still need to pay for your initial spray that didn't work and a cancellation fee. One would think that they should simply charge for the initial spray for product used. After all, that cost is already more than it would cost to spray yourself but understand, they have to pay their technicians. What we disagree with is that they go the extra mile to charge you a cancellation fee. It's a win win for Frontline!

BE SURE TO READ THE FINE PRINT REGARDING CANCELLATION.

RESPONSE TO OWNER: You didn't address the fact that the technician wasn't willing to try to address the hornet nests on our second respray. You also didn't address the necessity of your policy regarding cancellation. Like we said previously you are in a Win Win situation. You shouldn't charge the amount you charge for cancellation.
.

Have been very happy so far with frontline. The technicians are very professional and accommodating. And when I ve spoken to the main office it s been very easy and I m treated very fairly and feel like a valued customer.

Very friendly came on time ask what If I had any problem areas in my home. He came in with the protective covers over his shoes. He treated the inside and outside of my home . I was very happy with the service!!

Great, professional, skilled and knowledgeable technicians who are efficient, kind and timely. I ve used Frontline for years and have never been disappointed with the service, technicians or customer service agents.

My exterminator Jason Parks is my favorite. He has been to my house at least 4 times maybe more. He knows that I don t play with these bugs and remembers my issues and addresses them first. Thank you.

SHOUT OUT TO DEVON MENDOZA. He has been to our location several times and is awesome. He is kind and you actually feel like he is listening to you. Also really helped with the issues happening at the home. Came to check in when it was raining to make sure nothing was needed indoors and will return on an appropriate outside day to help continue with outdoor upkeep! Awesome customer service

The tech was in and out within 20 minutes..We have a large area and house. I m disappointed in the quality of the service.

They do exactly what they say they are going to do.

Always great service that shows up on time, answers any and all questions, follows-up regularly, remains flexible and applies an effective service. Often the same technician performs the service and so the consistency is a plus for knowing your preferences and history of applications. Definitely a good long term investment!

The Frontline Pest Tech that came out today did m excellent job. He was very efficient and through. He also made sure he hit all areas I requested. Great job!

Use other reputable pest management companies. These folks will make the problem worse, then demand more money to fix what they made worse. No thanks. I will never use this service again, and will never recommend them to anybody but my enemies.

We got off to a rocky start but it looks as though we've got the pets on the Run! Service has been consistent thus far. Good job!

I have used Frontline for over four years now and have been impressed with their prompt service. They are always willing to come out between routine visits (at no extra charge) to address bug assaults. Their personal touch sets them apart from the others.

I have had Frontline as my post controller for over a year now and I have no issues whatsoever. I live in a new development and new houses are being built across the street from me where there use to be woods. And I had a lot of Spiders/Snakes/ and other bugs. They came and sprayed and I did not have any more bugs, the techs are very friendly and professional. If I need them to come when i am not Scheduled for regular spraying they come without any issues and accommodate me.

We love frontline. Their prices are very low for how much they treat. Terminix didn t do half of what they do and we re charging me way more.

Excellent service and product. Solved my cockroach problems 100%.

I highly recommend using Frontline service! They are the best in the area! I am very happy with their service!

Asked to leave the neighborhood four times. Claimed to have permission and permits which he did not. Then claimed to me working a job in the neighborhood. Got out of the truck and threatened us and we called the sheriff and he quickly left. Don t give this shady business your hard earn money.

Very professional service. I have been using them for years and always do a great job.

The service was absolutely effective, punctual and dependable. The technician was very knowledgeable, friendly and polite, and always seemed to go that extra mile for us. I highly recommend Frontline for everyone.

It s all lies, fake service, bad service and rushed!
There is no 0 start choice or it would be that!

We don t usually pay for services like this before trying to do it ourselves... and believe me we tried! We had an issue with spiders and ants. Our kids woke up with bites and that was the last straw. Literally after the first treatment, (which was incredibly thorough), there was no sign of anything again. We found dead spiders around the walls but nothing living whatsoever. Since then and with the maintenance, there s been nothing else. It is obvious that management handpicks their employees and has very high standards for the company. They take each job seriously and if there are ever concerns they do not take them lightly. Everything was handled respectfully and promptly and we are very grateful!

I have been a customer of Frontline for several years. If your'e looking for professional, friendly, knowledgeable staff...look no further. My relationship with Frontline began when some friends brought some friends to my house (if you know what I mean). I tried everything to rid my home of these intruders without success, but Frontline came in with a strategy and I haven't had an issue since. Since I live in a townhouse, I decided to subscribe to their quarterly service and would recommend it highly.

Great Pest Service. Always reliable and friendly technicians who are always striving to please.

Great customer service. Always on time.. very helpful.. 2 days after i got the service there was a snake in my egress window i called the agent, he came right out and took care of it.

Great pest control company. Very through and will come back anytime if you need them. Danny is the best technician. Always ask for him!!!

Very unprofessional. This company is made up of cockroaches that seem to be trying to speed COVID as they go door to door during a pandemic. They will lie and say they are doing your neighborhood. Avoid them at all cost as they ride up in there Segway

Great service and nice people working with pest control. I recommend this service greatly

The service was far less than what I expected, and did not represent what was presented to me when I signed up for the package. I am giving two stars because the technician was friendly but was not thorough. I will call customer service on Monday, as my service took place on Saturday.

Revised Comment: January 12, 2021 (5 Stars)

Thank you for your exceptional customer service, Frontline. I am pleased with your attention to my dissatisfaction and your proactive willingness to address my concerns. I am very pleased with the service I received today. Based on my experience today, I will recommend you services.

The technician who serviced my rental property, Devon, is a skilled professional. He arrived on time, wore protective gear and did an amazing job. He thoroughly and meticulously inspected all three levels of the property and was able to identify entry points for mice. He closed off these entry points and performed all five of the services described in the contract for the initial visit. He pointed out things to me and explained the reason for performing each step of the service. I was very pleased with the service provided and the level of professionalism displayed by Devon. I look forward to having him return on follow up service visits.

I have nothing but positive things to say. Very professional service at a great price. The day of arrival, they were ahead of schedule and proactively reached out to see if it was ok to arrive early. Would recommend!

Need to babysit this company like a 3 year old. They will try to take advantage of your lack of attention & specifically, come when your not available. No matter how many times they ve been out, I continue to have an assortment of pests inside & outdoors.