Frontline pest professionals Review

They are easy to work with and scheduling was a breeze

3 stars because service is spotty. One technician will show up and be very thorough - spraying every nook and cranny, changing traps and whatnot - and another will show up and barely spend 10 min doing his job. Have yet to see consistency. And being that they have switched from 2 month service to 4 month service you would expect them to be more of the former not the latter.

Every time they service me I still have a problem...I have a minor but irritating mouse problem everytime they spray for mice the next day I see mouse droppings like they put the bait down just to feed them ...because they avoid the traps ...go figure

I have been a customer for 4 years now and would never go with another company. They are very friendly professional and get the job done.

Jason was knowledgeable and very helpful! He answered many questions and told me everything I needed to know about my service. He wore protective covers on his shoes to help keep our floors clean. Great experience. Thanks again, Jason!

Its a good place. Love the customer service its A-1.

I would give them less than one star if I could. The boy (18 at the most) comes here in ripped jeans and a t shirt. I walk him around the house and show him what I need done (regular service stuff) and he says he can't do much because someone took the stuff out of his truck. I said to do what you can and took my dog inside. HE LEAVES! I called the company and they said because he did nothing, they will only charge me half price. I had to argue with them and finally canceled my service. Never had the same person come here twice. Just awful.

Adam, the technician was very friendly and helpful.

Please beware they make you sign a contract and charge 80% of remianing serviceto get out of it!

Great and flexible company. Very reasonable pricing

We have had them for over 4 years now. Great service and very effective treatments. Professional and knowledgable technicians. Awesome 5 stars.

We started using Frontline after dealing with farm life pests inside and outside our home. We've been using this service for over a year and have no issues. Our technician is super friendly and always ready to help with any spot treatments or directions we have for him. Highly recommend.

Technician was super friendly and knowledgable. Fast, courteous and friendly... what else can you ask for

Jeff is a wonderful technician. He is consistently attentive and always informative and courteous. His professionalism is top notch. Frontline is always agreeable in their flexibility to meet my requests and schedules. Great company and great staff!

We've been with Frontline for approximately 5 years and have moved twice and each time Frontline has kept their commitment to provide exceptional service at each location. The transition in service from one location to another was seamless, no interruption to service at no additional cost. The customer service is great and the people I recommended the company to that signed on are just as happy with their service. I recommend Frontline to everyone, especially those who have been disappointed with other pest services just as I was.

Notify me by my upcoming appointment. Very professional on-site service providers. Thank you for all your work.

Mr. J. Powell was professional and answered all my questions. He offered and I accepted the mosquito and snake plan. He also completed the service inside my home.

We have been customers of Frontline for several years and we are very pleased with the results. Our spider and ant issues are no longer an issue. We maintain quarterly treatments which include both indoor/outdoor application and are proudly bug free. The technician is friendly and available for any questions/suggestions while on location. Easy to schedule appointments is also a major plus.

Customer and on site service has been great. We receive quarterly preventative treatment for our home. I would definitely recommend them!

Frontline is very professional and have gotten rid of my spiders which always makes me happy!!

Alex was very friendly and informative on the offers from the company. Steffon also was very friendly and informative with other things they do such as mosquito treatments. I am very happy with them both and can't wait to continue using them.

The tech left my yard gate wide open. Gate latches and He had to Unchain to get in. Dogs were loose in the street

Frontline does a very good job keeping pests away. They are very friendly and always willing to explain and answer all your questions

Do not buy from this company. They are desperate for business. Who goes door to door with no mask on during a pandemic? We re a private community with no solicitation signs posted everywhere and when they were asked to leave they said they had a permit to be here and refused to leave.

Fantastic customer service!!! And the tech s that do the job are always professional, and thorough. As long as they continue to to treat us like valued customers, then we will continue to use Frontline Pest Control.

Great job done. Very friendly and knowledgeable. Rate it a 10 THANKS

I have used Frontline services for approximately 3 yrs. I am very pleased with the services provided by customer reps and their turnaround responses to my questions and concerns. Highly recommended Keith as your exterminator, he is AWESOME!! He is very knowledgeable and provides exceptional customer services.

Santana Moore was our technician for our first mosquito treatment and let me tell y all, he did an AMAZING job!! These mosquitos don t stand a chance at my house this summer!! He s very good at his job and a very nice man!! I m glad I decided to give the mosquito treatment a chance this year!!

Great service and my vehicle was done before the expected date! Roy is very polite and kept me in the loop during the entire process.

Frontline pest control professionals are the most reliable, trustworthy,friendly and expedient Group of people I have dealt with in a long time. From the office staff who is always friendly and helpful and willing to work with your needs to The exterminators in the field who are also very prompt and friendly. This is a great company!!!!

My service was changed without my knowledge. I work nights and waited up all day for someone to show, and no one showed or let me know it was changed or canceled.

I did reach out to your office and no one cared.

I can reschedule at my leisure. The reps that come to my home are always thorough and professional. I'm very happy. P.s. no more ticks in my backyard.

Super happy with frontline . We have been using them for our home for 3 years . They have removed hornets nest and come everyone we have an issue keep up great work !

Frontline pest control needs to do door to door solicitation because of there inability to keep customers. Stay far away from this shady company because they will be coming to a local community to harass you.

Just get the one time service the yearly service is not worth the money.

Very responsive and knowledgeable service and the technicians are very courteous!

Every year my family & I use the company for our ants problem etc & they always do a great job & Grateful

I have used this service for a number of years. Very satisfied with every two months spray performance. Thanks for the professionalism of the technician who spray. Always use manners, talk about what they are doing, and provides and email invoice of service done. Thank you

Could of done better. It seems to me this guy was a newbie (new recruit)
He made no real attempt to explain anything he was going to do or did. He seemed intent on finishing and heading out as quickly as possible. He didn t notice a wasp nest on one of our front basement windows! His dealing with it was inadequate in my opinion. Maybe he s allergic to wasps stings!

Quit sending your excessively persistent door to door salesmen to my house! I have a very clear NO SOLICITING sign posted. Why ring my doorbell 3 times today, as late as 9:00PM ???

Would never do business with a company that is SO RUDE!

Next time you show up it will be considered trespassing, it will be recorded, and I will NOT just let it go. ENOUGH!

Mainly use this business to keep my lawn free from snakes and lizards. Awesome customer service

NO SHOW. I saw Frontline's good reviews here and called them for an inspection. They told me someone would come out the very next morning, within a 2 hour window. Sounds good!

So I stay home from work and wait. 2 hours later I call to ask what's up. They have no explanation why their guy didn't show, and instead ask for my address again. WTF? They assure me they have a truck nearby and will call me real soon on the way over.

3 more hours, I haven't seen or heard anything from them.

Frontline Pest is always on time, and the technician named Keith is the best. If I am available he explains in detail the services he will be performing. Thanks!!!

Frontline does a great job keeping our home pest free. The gentleman that comes every quarter is very pleasant and always in a good mood. Very happy with our experience with this company. Have had them for 3 years.

Excellent service. Always punctual. We always have the same technician which is great because he remembers what is happening from one treatment to the next.

This service has really helped control our ants and other pests! You can call them any time and they will be out quickly to take care of problems. Always friendly and always prompt. Definitely recommend!!

They never showed up for my appointment even though I received several text confirmations. I called them and they told me they had too many appointments and need to reschedule. If I didn't call them I would've never known they weren't coming. They credited my account for the mistake which was nice. I'm a new customer so giving them another shot to see if they can provide me quality service.

Great service!!! The technician was very knowledgeable about the products they use and was very efficient, he made sure I understood what he was doing and I explain to him that being that my hone is new construction I witness a lot of bugs, spiders and mosquitoes. He sprayed and dusted the area for spider webs and made sure I was satisfied.
Thank you for great customer service. I will surely spread the word for your services.
Kindly,
London

The tech came correct again. I truly appreciate how even with COVID-19 they keep safety at the top if their list and they still do quality work.
Frontline always come on time or early and explain what service they will provide base on the pest. They also come when you have issues with wasp and other pest that can cause you harm outside.
I have use Frontline for 8 years and I am very please with their technicians professionalism and services.

Great service, does more than 99% of any other companies, nobody s perfect but they come back for free if they missed anything!

Frontline person came in and looked at evidence of mouse presence, put out traps that should take care of the problem.

Isaac is our service master and he is EXCELLENT. Always lets us know he has arrived and asks about any special needs and then quickly and efficiently does the job. Before leaving he lets us know what he has seen and done. He is always so pleasant and has a lovely smile, which makes me feel like you must be a good company to work for. Employees who smile so easily seem to me to be happy with their work situation. We are very pleased with this service as well.

Always primo and courteous. Plus, if I have an additional request, there is never an issue getting it taken care of.

I had no idea that when I bought into this house there was a problem . I googled exterminators and I found FRONTLINE . They are very professional group, from the Front Office to their Field Representatives. We personally haven t had any issues in almost a year but we still have them visit every 3 to 6 months just to make sure we re good in the hood... If you know what I mean!
In addition, if you have the maintenance plan that I have > if problem arises in between the three months, they come out for free.
Check them out! You won t be disappointed!!!

My technician was very customer service driven, professional, knowledgeable and courteous. He was very informative and asked if I had any questions.very pleased with his service.

Awesome professional team, glad to have chosen Frontline!

Our guy showed up on time. He was personable as usual, I don't know his name, but he is our regular dude. Asked about problem areas, was mindful of our interior with the cloth booties on his shoes. Did his thing in an efficient and effective manner

Chris is a true professional and knows his products/work.

He is a great asset to the company

Pleasant, knowledgeable technician that does a very through treatment. Excellent results

We have been with frontline for 10 years. Purchased contract 2 days after moving in. We lived in a family ranch home on a semi wooded lot. Frontline did regular service as well as responded to any immediate attention needed outside of regular service. Our service techs were always enjoyable for conversation and knowledgeable for the treatments being provided. Frontline was part of taking care of our home and provided us the confidence that it had been cared for when we sold it to a new family. It was nice to know all We had to do was call!

Very nice, informative, and work quickly and efficiently!

If I could give 0, salesman don't wear face masks at all and push us to sign up with them, and he lied to my face by saying all my 5 neighbors in the back row already did.

He figured I wouldn't bother check, actually I knew them and asked 2 of them, they never heard of the company.

Shameless and extremely irresponsible behavior for salesman do this in the middle of pandemic by potentially spreading virus.

Asked for ant bait but the gentleman said he didn't have any on his truck. He said I would have to call and schedule to have someone come out again to put some down.

I have been a Frontline customer for a some time now and they have provided my home with great service. and Monte was great as well the other technicians that service my home. Thanks Frontline keep up the great work!

A.Dowe

Our service tech is very pleasant and super thorough. We contracted Frontline because we have a new construction home that was previously farm land and started seeing lots of bugs inside and out. Since starting the service we don t see any bugs. The most we ve seen has been a cricket and it was dead when we saw it. These guys do good work.

Salesman Anthony was very unprofessional. Appreciate the hustle but know when to stop trying to sell the product... Leave the customer on a positive note about the company. You will get more sales at the end of the day. Due to the salesman being unprofessional in his selling tactics I will not invest in this company. Retrain your salesman and you might get more clients!

I give this 4 stars, not because of the technician, he was great and did a wonderful job. He was also very professional and respectful. The reason I didn't give a five star review is because I had this appt scheduled for the day before. I allowed for the two hour window because I understand traffic is unpredictable, and sometimes other appts run late, or there's a simple mechanical problem. What I don't understand is why no one calls to let the homeowner know of said problem and the appt will need to be rescheduled. It's inexcusable to leave the homeowner hanging wondering when or if the technician is going to arrive. We have lives and other responsibilities as well, and to lose a whole afternoon because of either laziness or the lack of respect to the customer is not customer service.

Haven't seen them recently. Bugs are back. So I guess the three times they did come didn't actually work.

What began as a call riddled with anxiety and frustration turned into a call with information, resolutions and solutions. I left a message on the main office line with a list of complaints late Thursday night. Bright and early the next day, Victoria Lawrence (customer service rep) called me back. Victoria was already aware of my concerns because she had listened to my voice mail, however she attentively listened to them again, and calmly addressed everything by providing background, and with a suggested resolution for going forward. This was by far, one of my best customer service experiences that I've had in quite some time. She made my day a little brighter, and is the reason that I elected to continue my service.

So we had one of the sales reps Cruz if though our neighborhood going door to door with our masks! Plus, our neighbor is a no soliciting zone. I politely asked the rep to leave and he refused and attempted to Intimidate me by getting out of his truck! Do use this company! They are rude and unprofessional. If you see this man or this truck call the cops!

My Nest door cam caught the tech not servicing my residence when they said they did.

We are new customers to Frontline. The Service technician was kind, polite, and knowledgeable. He walked the property along with us and identified areas of concern and explained how treatment would benefit us, how it would be applied, and talked us through the safety of the product he would use. He thoroughly explained cost and treatment plans, prior to treatment and ensured we were comfortable with the financial obligation. Treatment was applied well and throughout to all areas of concern. Overall, a good experience and value, thus far.

I am an employee of Frontline and I enjoy servicing our wonderful customers in Maryland.

The technician that arrived never even spoke words to us. We had had to call them back a few days later because there was still mosquitoes. Had to call them back out again because he did not spray the critical areas just a small outline of my yard. Substantially less mosquitoes but at the same time if you make a guarantee you should stick to it and you have to wait 21 days minimum before they are allowed to spray again Harry

I love the service I receive with this Company and employees, they take the time to explain everything to you and listen to their customers. The phone call reminders are very helpful and professional. The time and quality of care that is giving is excellent.

I really appreciate Frontline! When I may be having a specific problem, they send techs that have more knowledge then the average and helps me get rid of my problem. They always protect & respect my carpet and interior floors when they wear the paper booties too!

I just started service with Frontline. EXTREMELY professional and friendly! Both the sales rep, and service tech were excellent! I usually don't answer my door to salesman, but glad I did for Frontline!

EDITED: Left a 1 star review and got a call 30 minutes later after they read it and really wanted to make this right, which is why we put these here right? Good customer service people when you call. I will still say some of the technicians weren't the best in terms of appearance or neatness. They still have to do better with reminders and showing up on time, but they are decent, and trying to do better.

This was a routine visit... we so rarely see bugs around the house... very happy with Frontline and their services

Staff was patient and very accepting of scheduling and making arrangements for service that fit within our availability

We have been customers of Frontline for several years. We recently saw evidence of mice. I called for someone to come out. I received a message that the person would be out at 2:50 with a window of two hours.I called to confirm this time and information. I got off work early, rushed home and was home prior to 2:50 and found a Frontline bag on my door with two sticky traps. Seriously!! I can buy those myself. I thought you all were for "pest control". Called to complain and was told someone else would be out by 6 pm. Sitting around waiting.....It is a quarter to six. Guess who is going to find another legit pest control company!

Technician was very careful exterminating all of the areas in my home. He was very professional and polite! I've always been very happy with Frontline Pest's services. KEEP UP THE GREAT JOB!

I wish I would have read the reviews before I decided to receive service from frontline. The previous reviews that gave 1 and 2 star are exactly correct. The customer service is really bad. The products they use are not successful in eliminating bugs. When you call and let them know there is a problem, they try to justify why they did there job correctly instead of attacking the issue of the fact the bugs are still present. Also when you try and cancel please don't expect a refund because you wont get it. So if you have $82.00 to waste every few months then get frontline otherwise shop around. PLEASE PAY CLOSE ATTENTION TO THE REVIEWS. FRONTLINE IS THE WORSE

Excellent. Friendly employees and timely and quality service.

Terrible service, treatment did very little. Rarely did an inside service. Total waste of money.

We've been very pleased with the service Frontline has provided. We have an exceptional tech who is knowledgeable and very friendly! Kevin always tells is what we can do in between treatments to help keep the bugs away. We are grateful for the service and competitive pricing!