Frontier Supply Chain Solutions Review

Great company, easy to work with and communicate with. They have fulfilled all my of my work place s customs and brokerage needs. They have been very reliable!

Status of package stated that it was delivered. And still waiting three days of calling. No one knows where my belongings are...... refrain from using if you can help it.

Used Parcels n More for years and was very happy with their service. The company was then bought out and the name changed to Frontier Courier. Service went down hill quickly at that point. Frequently late pick-ups and drop offs. Our policy had been for quite some time that we do not accept deliveries after a certain time and Frontier was reminded of that many times. Still drivers would come late, over and over with excuses as to why, and then throw a fit when the delivery was not accepted. Umpteen up-charges on parcels, and horrible customer service. Needless to say, I am done with them. Have switched to another courier.

My Costco order left Winnipeg June 25 in the am for delivery to Abbotsford B.C.as of today July 14 no updates or delivery 19 days absolutely rediculas. Getting tired of covid excuses for incompetence. Will not be ordering from Costco.ca any longer if this company is involved.

Too bad there isn't a zero star otherwise I'd gladly rate them as such. Extremely poor customer service experience and too bad for Costco to have them as service provider. Did not deliver my package for over a month and had to call them four times in order to get the status of my package and finally had to go personally and pick up at Atlas in Coquitlam as the drivers said they have already been there 3 times and called me which is not true. Furthermore, the local company Atlas is the worst one. Very rude personnel who would even yell at the customer.

This company is literally the worst, they are constantly lying and treating their employees horrible. Some employees haven't received a raise or any incentive to want to work. The managers never driven before in their lives planning routes and blaming their incompetence on the drivers. The drivers constantly getting blamed and torn down. They don't listen to the drivers working in the front lines. They don't care about customers Infact one of the mangers literally told an employee she could care less about customers and employees this place is extremely toxic and the office staff are very shady.

This is more of a storage business than a delivery business. When it is finally time for delivery, the local delivery driver leaves our packages leaning on our garage door.....in the driveway. Those extra 10 steps to the safety of the front door are apparently way too intimidating. I am literally not going to buy things from retailers that use this company for delivery. Do better.

Very fun and welcoming work place environment. The staff is outgoing and always there to make your day better. Great at fixing problems in a timely fashion and coming up with a solution to satisfy the customers needs.

I have used this service for transporting some items. I have found their front line staff to be professional friendly and energetic. They strive to make the process easy and worry free. Upon speaking with customers they were always happy with the delivery and timeline was within the estimated time given by Frontier when making the arrangements. When their has been any issues the people on the phones have always been helpful and friendly and have made the process easy and worry free.