Frogfoot Networks Reviews

Registered my interest in Fibre back in April when they laid the fibre pipes/cables across the road from me. They have also laid pipes/cables on my side of the street. Vox came along and took pre-orders in the same month, which I signed up for. Up to now, fibre has not been connected to my complex as Vox claims Frogfoot are not interest in the complex yet. Contacted Frogfoot, and one of their reps said that they will looking again at my area in the coming month (back in October), and have not reply, yet they are installing in other complexes around me. I can't seem to get a straight answer from them as to when they plan on going live.

Furthermore to this, I moved before fibre became available. They contacted 3 times to install the connection, even though I had contacted them before moving to say that I want to close my account and cancel any pre-orders. On top of that, they shared my personal details with small ISP brands who spammed my inbox for over a month, all after I told them months earlier that I wanted to cancel my pre-order to due emigration.

I cannot believe I pay almost R1k a month for internet that is very intermittent, always slow. According to my ISP the issue is on frogfoot end. I work from home and cannot keep having this issue. It is quite pathetic really

Why are all the 5 star reviews from local guides without any written reviews? 3.8 is a very skewed average judging by those that actually have something valuable to say. Frogfoot has a long way to go to get above 3.

When I phoned seeking answers, the consultant put the phone down in my ear. I have been messed around and litterally just wanted an answer or a reply from someone in a more senior position. She said she couldn't help me. They failed to install some sort of box in front of the apartment block and the person who was contracted to install my fiber realized that on my scheduled date for installation.

I ordered Fibre to be installed at my apartment and when the installation company got to my apartment to set up the fibre in my apartment (which took two weeks), they said that FrogFoot had incorrectly installed their portion of the fibre network to the complex and that the readings did not match the required readings to give the provision for the fibre to go ahead. This has resulted in a postponement of me and my flatmates getting WiFi which we ordered almost a month ago, and who knows when we will get it now! I hope FrogFoot can resolve the situation quickly otherwise this will have been a terrible service rendered from them.

They have constant maintenance....like every flippen 2 days. You pay for a service that has a lot of downtime.

Was a big supporter of frogfoot until they started doing maintenance during ridiculous hours between 5pm and 12pm... some consultants are helpful while others provided a cocky attitude, I hope they can resolve the issues so I can change my review and provide better feedback for this place, most companies are a lot better when they are small however I feel that frogfoot has grown bigger and with bigger one will get worse individual services.

Fantastic all round product offering to the market.

It's been 5 days since our internet went down and still there is ZERO feedback from Frogfoot. We've lost track of how many times we've called Vox only to be told that they are waiting for Frogfoot to come back to them. In the meanwhile we have to spend 1000s of Rands on cellphone data to continue studying for upcoming exams. How is it possible to care so little about your customers and still be in business?! Pathetic! We are so close to giving up and looking for a different provider.

Logging a ticket and phoning does not work. Can you please tell me why it takes so long to do an early release on a line? The previous tenant left at the end of august, I am still waiting for the line to be released. My ISP sent an image of the equipment already.

UPDATE: SO YOUR PROCESS TAKES 2 MONTH TO RELEASE THE LINE? I AM WORKING FROM HOME, THE AMOUNT OF MONEY I AM SPENDING ON DATA IS MADNESS.

Waiting 2+ months since vox started advertising fiber and signing people in the area. Before there is even fiber, they installed a massive screw mounted frogfoot ad (similar to those used by security companies) by drilling into the wall of my apartment. Maybe if they spent more time delivering service and less time unlawfully decorating apartment complexes they'd last as a company

Unreliable. No fibre during rain???? Often internet connectivity drops at random times during the day.
Go offline unannounced to effect upgrades to infrastructure taking 16 hours to come back on.
Seems that bankrupted draconian SOE Telekom offers better service

Worse ISP ever . Waiting 3 months for my line to be activated . Calling them multiple times only to be answered by people with attitude who can't help or having the line die whilst being transferred

Absolutely terrible. I had an account with frogfoot with a fibre termination point. I moved one unit away in the same complex with another termination point and it has been 3 week and frogfoot haven' t once contacted me regarding the activation. I have all the devices ready, but they are simply uninterested in getting the job done

I am a real Froggie Fan. Frogfoot are the best fibre network with reasonable prices and a stable connection.

Pathetic company if I look at the reviews. I had a similar experience in Pretorius Park Pretoria. The cowboy style digging resulted in two power failures after which I had a serious financial loss due to electrical equipment that broke down. From their promises came nothing.

ABSOLUTELY PATHETIC!

BEEN HOLDING ON FOR 56 MINS WITH NO ANSWER...

"LOOKS LIKE ALL OUR CONSULTANTS ARE BUSY... PLEASE HOLD ON... BLA BLA BLA.... STARTING TO THINK TELKOM WAS BETTER... THEY AT LEAST ANSWER THE PHONES...

ABSOLUTELY SHOCKING!

Still waiting for a technician to make contact with me regarding a problem its been 3 days..

With all the negative reviews, I am very worried about your services affecting my job. I have been waiting for 2 weeks for Frogfoot to approve connection with my ISP. The box is already connected and in my house. I don't know when you will decide to complete a 5 minute job. We should have fair competition infrastructure in our suburbs so we can choose based on quality. Frogfoot prove me wrong!

Rude, unhelpful service when inquiring about slow line speeds on their infrastructure. I've logged numerous fault reports through my ISP with nothing ever happening. When I contact you directly I'm told to log a fault with my ISP and that's all you can do. I get 30mb/s up and 70mb/s down on a 200mb/s up and down line.

I'll have my fiber with Frogfoot canceled soon. It's cheaper and more efficient to use copper as these guys really take the piss when it comes to any form of service delivery. You've lost my 1k per month.

Cheers

Best turn key teams
Work is neat and proffesional and they always helpfull

Running on a 200meg fiber now for three months. With NO issues. Almost didn't change from Octotel to Frogfoot based on the ratings here. But I'm very happy I changed over. I also save a lot of money as no one can beat their offerings.

There was a problem in the area, Sunningdale Cape Town. Lines damaged by construction.
It has not been repaired in 4 days?
E mail to Frogfoot just does not get answered.
Frogfoot is also more expensive than most of the others.

Not impressed and will not recommend them at all.

Can you please remove the reel of pipes on the corner of Van Coppenhagen and Paul Sauerstreet in Stellenbosch?

Went live on frogfoot to day .Internet good but a huge problem on the jitter. Told one of my clients Im getting live to day and have seen the same jitter problem at his house .To soon to criticize but I hope they can solve the jitter problem . Tested on 20 mb line . have te same problem at my place .What is Network Jitter?
Jitter, or network jitter, is the variance in time delay in milliseconds (ms) between data packets over a network. It is a disruption in the normal sequence of sending data packets.

The technical term for jitter is packet delay variance . Jitter is negative, and in latency sensitive applications, can be detrimental to the user experience.

PATHETIC !!! Its been more than a month since we've tried to get fibre installed without success. I have paid the service provider and they require Frogfoot to install but they cannot get them to do their job. How are operators like this allowed exclusive licenses?

I am very disappointed with frogfoot. I live in Bloemfontein and my neighbor had fiber installed yesterday. After the technicians installed the fiber to my neighbor, they damaged my cable and now my internet is off. I am really dissapointed that frogfoot doesn't even have a contact number for after hours and only answer in office hours. I work from home and rely on internet to do my job. My service provider said that I have to wait 3 working days for it to be fixed. I will have to use mobile internet now to continue working that will cost me a lot since it takes a lot of data to do my job. This is all due to the incompetence of the technicians. I am really upset with frogfoot.

Latest Set of unresolved FrogFoot Ticket Numbers FF#810110, FF#804093 - By far the worst fibre infrastructure provider in SA (possibly the world). The poor operators from AfriHost has been going through hell and back to try to get them to provision our line. Going on week three now. Stay tuned for updates - hopefully in 2022.

Unfortunately they are a monopoly in our area, they have no competition so why do they need stable connections and good customer service if they have no reason to provide it. But trust me, the moment a new fibre provider is in our area, we will be moving. Please steer clear from Frogfoot if you want good customer service and a stable internet connection.

When I phoned Frogfoot on Thursday to inquire whether we have fiber available they said yes they even know where the drop box was installed. They came to install our fiber on Friday and to my surprise the technician said there is no boundary box but he assured me it will be installed that same day or the next day. I am sad to report that what we have been promised has not been done yet and we are still without fibre.

Always connection issues and outages.
Frogfoot need to improve

Never achieve the sold speed 75% most of the time once or twice a week total loss for long periods of up to 8 hours Never any feedback on queries

So I am new to PE. Cancelled my Fibre in JHB to move to PE... Vox handled it and sent it to Frogfoot on Monday and still no phone call to hear when my Fiber installation is coming. I desperately need my internet for work... Been holding now for 25 minutes on the phone with no answer trying to find out when I can expect installation. Nothing... nada... no answer... if the support is this bad at the start I don't know if I wanna continue with my fibre installation. An email or something to notify that you received the request from Vox and are on it would have been nice. But there is no correspondence from you whatsoever.

Been happy since we got Fibre over a month ago,but this is day 3 without any internet, try calling several times no one picked up, no warning about down time, no messages have been sent out and still without internet.... I thought frogfoot was better.

Worst fibre company, every night in Milnerton 9pm till 7am connection goes down due to "maintenance".. Absolute trash

Struggling to get help regarding home fibre. Not helpful at all.

I am upset with the service of Frogfoot in Noordhaven/San Michel area. According to Frogfoot they use for my 100/100Mbit line a 80ghz wireless backhaul that goes down in the rain. With other words you pay for something which didn't work during rain and storm when you sit at home.

Completely unreliable. Just got it and issues galore. Now with power outage no Internet. You know that it is happening so why are things not put in place? This shouldn't be an issue. This is how I do my job. I'm losing out on income and spending hundreds in back up due to your useless service . This should be considered violation of contract as we are not receiving what we pay for.

Unprofessional and disrespectful bunch of cowboys. My hope that in Noordhoek and the fish hoek valley they get no business at all for the behavior they have shown laying the fibre. Stick with Wibernet or another one of the local suppliers that have pioneered fibre WiFi in the valley when none of these corporate machines could be bothered. You will never have my business and I hope the rats eat your fibre.

The attitude of the receptionist I spoke to is stinking, is like she does not want to speak to you on the phone at all, and sounded irritated me asking questions that I needed answer to and cutting me off before I finish my question, you need to be more professional dealing with your clients. I don't even think you deserve one star

Frogfoot contractors install the fibre in my place, and tested it to the fibre exchange, I love looking what they do and asking them. They did a great job, but now comes the problem, no fibre supplier can activate my line. The reason for that is Frogfoot did not release the line for service and hold it as "WORK IN PROGRESS" we would really like to know when is Frogfoot planning to release the installation so we can get connected???

Awful customer service - can not even confirm a date of installation.

Can't believe I'm saying this, but I regret ending my contract with telkom

Useless not even worth a star. Dig up your pavement then disappear!

I wish I could review less than a star. More like -1 stars. Internet is bipolar and goes on and off on and off. Service is pathetic when you try to log a complaint. AND because of your digging up our streets, my car's front bumper has been ripped off. Who is going to pay for that????

Frogfoot is one of the best network providers that I can across. I have been with them since last year February and had no downtime ever since .

Best services and I am very pleased .

Pathetic service! Horrible company to deal with... just disconnected my line for no reason on a Saturday morning and refuse to assist in anyway for the next 72 hours...

Hi

We have been trying to simply migrate our service to our new address for a month now.
We already have a frogfoot fibre device installed. They literally only have to cancel the previous lessee's service and activate ours. We've already sent proof of the lease contract and pictures of the device which is activated everything. We've been phoning our ISP daily for the last two weeks but no progress is being made on frogfoot's side. No useful feedback has been received. We literally don't know what to do anymore. It's now costing us a lot of money to buy enough data to be able to work from home. If there was another network provider in the area I would have cancelled the request weeks ago.

Reference no: Frg1061199-cpt-b1

Got my Fibre installed today, project manager ran everything smoothly. What a success!

Today was my installation day with Frogfoot (Firstly i have been waiting six weeks, i actually saw all the negative posts and thought maybe FrogFoots not that bad.
Well i get a message from the installer confirming installation today, this morning i get an Excuse will not be able to come and do the installation.
Your installer has just proven every comment on google, how bad your service really is.
im happy i cancelled, cause if u cannot stick to the 4 to 6 weeks installation.
How long am i going to wait for a repairs if my lines go down.
Thank you people that have commented on google.
i have cancelled with Frogfoot.

Very poor experience. They have made a huge mess. They have been here for 3 months work 1 or 2 days a week. Because they don't complete one site at a time. They never answer their phones. Their Contractors have no idea what they're doing.

Contacting this useless company is impossible via email (blocked) and telephone (consultants are always busy). I have been disconnected 3 times in a few days with no explanation. There is just no communication from this company. If there was an option for -1 million stars, it would be awarded to this company.

Good luck to everyone else if you choose this failure.

Since my fibre installation roughly five months ago, I have been experiencing ongoing connectivity issues...almost on a weekly basis!! Whereas there have been two price increases since March 2020, the quality of service decreased beyond shocking. My fibre experience has been an utter disappointment!! Awarding you a star is being generous.

I appreciate your response. I subsequently received a call from my ISP further explaining the issues at hand. I understand that you are working towards a more stable network, for which I thank you.

These "services" seem to be down more often, than actually working. This makes working from home EXTREMELY challenging. I would be surprised if this review even posts on the first attempt.

No stars - Between frogfoot and mweb looks like i will never get my fibre line installation. stop count of calls made and all the people i spoke to. Frogfoot cant help because mweb is the service provider - mweb cant help because they wait for frogfoot!!! send support emails no replies. This is the worst service one can receive. Pathetic to say the least:(

One of the worst experiences I have had in service delivery

Frogfoot installed a line into my home 2 weeks ago and then said it would take 48hrs to provision and I will go live. Now almost 2 weeks and NOBODY will talk to me or even tell me why they refuse to activate my service. This is NOT the ISP's problem (Afrihost) this is FROGFOOT. Terrible service, so sorry I seemed to have chosen the wrong provider. Really BAD experience before we even start.

Pending Installation in My Area just 1 Month Away- Except it has been that way for two years. 2 Separate ISPs say they don't know. Have emailed Frogfoot four times and gotten a bot response thrice and no reponse on one. Have sent a DM on twitter to no response. Have called about 20 times and am currently listening to "Our Service Delivery Team is currently busy" on a 2 second loop for the last 25 minutes, If I do put down though and try to recall the line will immediately die (I know this from Experience). So no customer support and no service? This bodes well IF you ever do install. Froggin' Ridiculous

Signed up with 100mgbs unlimited deal with them through Vodacom it has been over 6 weeks and still not connected, spent countless minutes getting hold of Frogfoot and Vodacom to notify of no connection, keeps getting escalated time delays, call out delays no one really knows how long things will be sorted out. All they can say is we will 'Log a call' which is a 24 hour to 48 hour turn around time. What a waste of time and patience do yourself a favour and avoid Frogfoot at all costs!!

Slow response! Since I had my line activated it s been back and forth. I have a 100MB line and I am not even getting anywhere close to that. If you reading this do yourself a favor and look elsewhere.

Reinstatement of my paving outside my house was confirmed in writing for the 24th of June. It is now 29th of August - work is still not complete. I received 4 different reference/ticket numbers from Frogfoot for my inquiries. Every time I follow up on a reference number I am told the ticket has been closed. How can tickets be closed if the work is not done yet? I highly doubt anyone in our street will use the Frogfoot fibre given this poor service delivery.

They destroyed my plants. Messy. I am so disgusted and angry.

Have to say I'm not happy with frogfoot at all... Waiting since 7th April for installation, finally got a scheduled date and time on the 23rd, had to take off from work just to get an email, 10min before contractor is suppose to arrive, that they will have to reschedule. Been trying ever since to get assistance from them...

These guys totally useless, left several messages, but don't return calls, spoke to Dillian this morning and requested to speak to senior management regarding the mess they made in our complex, they are not interested at all to rectify issues BE VERY AWEARE OF FROGFOOT !!!!

Brilliant customer service, highly recommended to anyone who is looking for a reliable and trustworthy FNO to deliver the service they promise.

Yes, I've been waiting for feedback on my request for 2 weeks. And since then no response, no feedback. reference no: FRG971594-T1

Frogfoot network is so unstable. Dropping connectivity every single day. Do they know what they even doing.

The network in Parklands, Blouberg is down more than it works. I've notified my ISP multiple times, but it seems like Frogfoot is determined to ignore the pleas of their customers the ISPs.

Herotel/Sonic, when will we have reliable connectivity again? Parklands, Cape Town? Account number 09128. We have intermittent signal and downtime everyday...it's beyond a joke!

Won't accept client calls when service provider won't help.

Reply: My ISP is still waiting for your team to give them okay to enable my fibre. Previously I contacted your team to sort things out, I'm not sure why your team changed its policy.

They make such little effort to respond to clients needs that it can be considered completely negligible. I've been experiencing terrible internet issues and trying to get attention from them is next to impossible. The laughably ironic "Blazingly fast internet!" they tout is actually WORSE than what we had previously (not optical fiber). I suspect they do not have the means to install the infrastructure correctly and just hope for the best when laying cables. USELESS!

My family is paying for their services and it only seems to be working 20% of the time.

Area installation was delayed from March 2019 up until November 2019. Our area has been activated and we have placed our order back in Feb 2019. We are still waiting for our installation. WORST FIBRE PROVIDER TO EXIST.

My service went out on Tuesday evening for no reason. Find out via my ISP the following day that FrogFoot believes I was kicked off their server for whatever reason, should be fixed that day. It's now Friday, every day this week they have been suggesting it should be fixed by noon, now I am told I'll get an update on Monday. If this is a software issue, it should not be a problem, if it's hardware, why hasn't someone come to my residence yet? Really, really bad service.

I have been without internet for months after giving notice on my ADSL before I got fibre since lines were being installed into my flat. Frogfoot has a monopoly in my area and therefore provide the utter worst service possible. I have been in contact with 5 different ISPs who work with frogfoot (many emails, hours on the phone) including contacting frogfoot directly via phone (the agent held up without saying anything) and messaging them on facebook.

This is by far the worst company. I'd rather trust eskom to do future installations. Investors, clients beware. Use different infrastructure providers where possible. This company does not deserve to exist.

Currently stuck with Mweb and am told that Fibre will come when their Infrastructure SP installs the network but Frogfoot doesn't even have a plan - that's if you're lucky enough to get hold of them. Apparently Frogfoot will be the only fiber network in this area - i.e. all the SP's will use it - I'd rather move first!!

Frogfoot did my fibre installation in George just before the lockdown. I discovered the susbstandard work and called them back to site to fix. Unfortunately I already paid for the service and Frogfoot refuse to correct their bad workman ship. Realy not the type of work that any company should be proud of.

The terminal box was left loose in the wall and the conduit not buried properly.

Not sure what the FF reference number is but there is a number on the loose cover that that technician left FRG674058-T1

So Frogfoot is supposed to be a professional company. They answer the phone hallo, not Frogfoot Good day how can i be of service. I explained that they have to the lady i want to speak to support regarding my magrate from 1 isp to another. My line needs to be released. Now se tells me she cant help. Me se blames the isp for not activating my line. They cant actived my live if Frogfoot "network owner" do not release my line. She tells me she does not know what to do now. After i asked her over and over to speak to support because opening a ticket does not help. 2 weeks later still now fibre. Awesome.

The performance of your fibre network in Port Elizabeth sadly leaves much to be desired.

Been using Frogfoot fibre for 6 months now and have only received great service.

We been having endless issues having the line activated,previous owners has cancelled the service through their ISP but frogfoot staff indicated it has not.
Now we are sent from pillar to post and emails from previous owner shows request for the cancellation.
Almost a month this has been like that an still no service or line activation

Just moved into our new apartment and have been trying to get fibre for a month. Had the privilege of contacting some guys who I thought could assist, but no help I m afraid. We ve decided to put fibre on hold and go a different route.

Went the FrogFoot way to get Fibre at home. We are over the moon! Impressed with entire process from beginning to end. Compliments to Charles Abrahams and his team mate that came out to the house first and got the lay out and installation part done - job well done. Second visit was by a technician from Nexgen, Dominic WItbooi that had to activate our fibre line - he went above and beyond to do his part after some tiny delay. Appreciate the overall service. Thank you!

For 5 days we have been either entirely or completely without internet connection . We keep being told dat die saak geniet aandag. That's all....no action. Judge for yourself whether they deserve your support or not? We are considering a change.

This is a pathetic company. They have interrupted Internet connectivity and outages daily. On top of that, they are extremely expensive and charge more than any other company. They never respond to emails and never provide feedback after escalating an issue. I don't see how this sad excuse for a business is still operation. Check the reviews out on Hello Peter

Never experienced worse service and assistance. We have been trying to get hold of anyone that can help regarding our installation. Many unanswered emails and cut-off phone calls later, we are still no where close to having internet. If your internet service provider uses this company, change your service provider. Absolutely pathetic! One star is 5 stars to many!

Frogfoot installed a fibre line at my house exactly a week ago and did not want to follow the suggested route and they only went underground half way into the property and the rest was above ground for no reason or explication at all, the landlord was not impressed at all and asked that they do it over underground and to go towards the suggested route, the next day they came to confirm the new route and said they will get back to me and my service provider and we have still not heard anything yet. Im really disappointed in their services and the head office's number keeps you on a answering machine, Frogfoot must take a look at their Standard Operating Procedure and insure that everyone is aware of what they will be doing and if the will be going above ground or not....

Really unhappy that Frogfoot contractors simply decided to cut the Telkom line to my apartment in Milnerton. Not only can i not make calls but i now also dont have internet through ADSL. Telkom technician says he is now unable to pull through a new line because their pipe is clogged with fibre lines from the box to the apartment block.
I would've at some point moved over to fibre with Frogfoot but now will simply opt for LTE with a competitor. this exercise is now going to cost me so much more money now.