Freightliner of Southern CT Review

Professional people, find a problem and fixed. Don't cost me anything, first time in my life!!!

I was first told that my windshield could be replaced on Wed afternoon so I can get started first thing Thurs morning. Then changed to replacing it Thurs completely messing up my schedule and I lost my weekend off. No problem as long as they get home on time.

I called and asked for a tube of gasket maker. The woman I spoke to over the phone said she had one that was $10. When I got there she pointed to the $30 items she had on the shelf, take it or leave it. I walked out.

Great place! Steve is the best to buy your truck with!

Worse place i haved serviced my truck in. Rude, unprofessional and liars. Nobody knows whats going on with the truck. All i needed was a PM and steering bushings to be looked at and they come out that kingpins needed to be replaced on both steers. Approved the job under warranty but kept the truck 10 days. Took them 1 week for parts to come in, I called on 10th day and said they took truck on a road test, 1hr later then they needed to finish up paperwork. I got tired and went there and they tell me starter needs replacement. I went and turned on the truck and no issues then i tell them theres no issues and supposedly starter making a noise and batteries low and need to be replaced, i turned truck on 5 times back to back and no issues and batteries were low... ummm maybe cause its been sitting for 10days?? They need to replaced all of them and have some more honest employees.

Hey, thanks Richie in Miami for the poor review. Let's clear up a few things you left off. You came in 6/22/17 for a transmission issue, and we found the Transmission Controller (TCU) was full of corrosion. Not to mention, your DPF has been bypassed, (A FEDERAL OFFENSE) your turbo resonator had screws and silicone sticking out of it, your EGR Crossover pipe has been removed and bypassed, (YET ANOTHER FEDERAL OFFENSE) etc. Your van was a complete roach and had not been serviced in a very long time. We fixed a problem we found the with TCM, which was legitimate. It is highly likely that the corrosion we found in the TCM caused internal transmission damage but since we don't have X Ray vision, we missed that. However, your transmission didn t start showing symptoms until a month later. Since we're law abiding citizens and fans of clean air here, we passed your contact information along to the EPA with proof that you had attempted to defeat an emissions device. Safe travels RIchie.

Great customer service and good communication with prompt service. Thanks.

Great Sprinter service! Nice people. Been going there for over 10 yes.

I would like to say this is the first Freightliner dealership that actually cared about the customer.... The manager was extremely understanding and did everything he could to help us out and we truly appreciate it !! They delivered when they said they would and I have no complaints.....Not only the manager but the assistant manager and everyone else were very accommodating.....Thanks Chris and the rest of the crew for your hard work and excellent customer service!

Awesome staff always get the work done. Very satisfied

When I come here the people are professional polite and honest.

Very professional people.Ed is the best....Thank you sir.They got me out on time and got my truck fixed on time as promised.

Thursday morning to monday afternoon to change some dpf filters. What makes matters worst is that the people in the front service department arnt straight forward.

I'm an independent contractor and have used their services for quite some time, these guys are very knowledgeable and trust-worthy, you can't be in better hands.

UNPROFFESSIONAL, RUDE & SABOTAGE. When I declined their offer to replace DPF filter on my 2013 Freightliner Cascadia, which within my right as the owner, they RETALIATED by accessing engine power setting to cause the truck to lost power on uphill, I found out because I took truck to another dealer in NJ when they had to reset RPM. Besides, the truck was in for whole week for ParkSmart APU which they never properly fixed.

Always a pleasure to deal with them. I have yet to buy a truck from black rock truck group, but I will when I have the need for a new rig. Parts department is always helpful and always goes out of their way. The parts department is very knowledgeable,

Great dealership, pricey as most are. They always get me in, in a timely fashion. Parts usually has what I need. I highly recommend making an appointment for service. There is a hotel close by if needed.

charged me $1200 for a TCM then 3 weeks later told me I needed a new transmission and that it cos $9400! Sorry, this place is not the place I would have my vehicle repaired at!

Very helpful and courteous! If ya got a diesel and need parts, service or just have questions...stop in!

Great people Great service Always ready to help you out of a hole!

I always go to this dealer before I never had a problem. Now everytime I go get parts I always have to wait at least 45 minutes for the lady to find what I need and when she does find it is probably the wrong part. One of my trucks couldn't work today because yesterday I was at the dealer and I was given the wrong part. I'm not a mechanic and if I come to the dealer with the vin number and tell you what I need that's what I expect to get not something that won't fit my truck. I got there around 530 yesterday didnt leave until 624 by the time I made it back to my yard the dealer was closed.I wouldn't mind if it was the 1st time but as of yesterday it was the 3rd time in a week. This problem needs to be solved Asap give the lady more training or get someone next to her that knows what they are doing is costing your customers time and money

Great customer service! Their team is very attentive and diligent, they actually listened to me and answered all of my inquiries. Totally recommended.

My friend work here, he said Manger is flexible man.

I ve bought 12 trucks from these guys. The 12. BIGGEST mistakes of my life. They take incompetency to a whole new level. You couldn t give me one of the products they sell. I only gave them one star because it won t go through unless you give them at least one

Bad experience with this shop very Bad communication they liar went you call for add date in the repairs if you want to lose money take here is first and last time that I bring my truck here job that supposedly by for 2 day take them a week in this business you don't need a shop like this place im so disappointed

I took my truck there for check engine light and the def Amber light on they gave me a quote of 4,000 dollars to fix it so when they was driving it on there yard to put it in shop they said it cut off and wouldn't start back they said it was 1 injector went out but didn't know which on so they wanted to change 6 injectors that run the bill up to 11,000 dollars they lied and said that they had already did the Def and said that was the reason the injector went out well I called a mechanic in NC where I'm from and he said when a injector goes out the truck will have a miss to it it won't just cut off like that and plus they got the equipment to track down which injector is bad so they lied to me and put me out of business the company I'm with was going to pay it for me and I was going to pay them back but it was me that didn't won't to pay them I went up there to try to crank the truck and found out that they didn't do anything to it like they said so I told my company not to worry about it cause I wasn't paying them 11,000 dollars they are crook's my advice is stay away from them they don't know what they are doing and they are lier's well I'm out of business now and I do blame them I had to go get a rental car and clean my truck out that truck was running fine when I took it there IM DONE I hate it but I had to give a 1 star before I could post this they don't deserve a star they put me out of business crook's is what they are

Best Freightliner shop I have ever dealt with. Honest, fair and they go the extra mile. Outstanding. Take it here to get it done.

Very bad dealer I am talking about Part and service desk staff.. they play smart but the the very rude and stupid, they do not trade people nice. Do not stop for part if you can go farther..