3 years ago
Our holiday to South Africa was expertly planned, ...
Our holiday to South Africa was expertly planned, we had an amazing time, however our planned and paid for Cape Town Tour was not booked by Freedom Africa. This we saw as a mistake, so we took the tour with another company, knowing we would be reimbursed on our return. We are appalled as this was not the case, even though I provided ALL the information / itinerary/ costing/ ,sent to me by our personal holiday consultant,[ who did an excellent job] on their own headed paper, I was told by customer service's that this tour did not appear in any of the paperwork AFTER my first quotation from the planner, therefore I provided ALL the paperwork 4 in total, which shows our tour was planned, was costed, was paid, however this company are dishonest, by choosing to ignore this their own paperwork, sent to me !!. It all went wrong when the holiday planner passed the information to admin, who did not book this Tour, although within the itinerary it is booked !! After, reading other reviews regarding Freedom Destinations concerning " cash "not being returned to customers, please be aware of this all you people ,if it is Africa you would like to visit, give " Imagine Africa " a try, this is who we are using next time. Mistakes are made by everyone, but we feel Freedom Destinations , will not treat you with honesty and integrity, where money is concerned, this certainly is not customer CARE !!.Our holiday was wonderful, however there is a huge problem concerning the Admin and customer services, who choose to deny they got it wrong, so will not reimburse the paying customers. Shame on you Freedom Destinations.