Contacting this company was a profoundly unhelpful...

Contacting this company was a profoundly unhelpful and unpleasant experience; nothing could be simply answered by email, despite multiple requests for that. Their insistence that I indulge in lengthy phone conversation was irritating, as I had gone to some lengths to provide all relevant material (seeking a campervan hire) in advance - I was instructed that that was their 'procedure' and that I was being 'rude' to insist on getting to the point and not subordinating myself to it. The female operator then announced that as I was not going to let her 'help' me in the way she wanted the conversation to run, that she was not going to bother to 'help' me and terminated the experience.
Amusing, irritating, amateurish and rather pathetic.
No contact names on their website, so who knows who runs this outfit, although they seem keen to impress how trustworthy they should be considered. No thanks.