Love love love fox restaurants! The Henry, North, Olive & Ivy, Culinary Dropout...Sam Fox creates magic in each and every concept from the kitch and in the decor. Lots of life and activity in the restaurants- the place to be. If you want quiet, eat at home!
As of late, I have very disappointed in The Henry on Camelback and True Foods at the Biltmore. The service has been terrible. In December, I had made a reservation for lunch. Once we arrived at The Henry, we had to wait 20 minutes to be seated. From there it only got worse. We waited 1 and 1/2 hrs. For our lunch. We were told they weren t expecting so many people. Really? The Henry is always full of people. I decided to give The Henry another try in January. I took two out of town guests there for a Sunday brunch. Again, I had made a reservation. Once we arrived, we had to wait over 30 minutes for our table. The Henry use to always be my go to place for lunch. From now on I will be eating lunch at Hillstone. Hillstone is a very well run restaurant. I have never had a problem with service or reservations. Tonight I took my family to True Food the Biltmore. We didn t have a reservation and were prepared to wait. We waited over 39 minutes for them to clear a table for us and over 20 minutes before anyone took our order. The service was horrible. I blame the problem on the managers in both cases. They didn t to notice the problems all of the diners were having getting waited on, etc. It is time for Fox Concepts to step in and retrain their staff. Many people I have spoken to will no longer be eating at either places because of the poor service.
Re: Culinary Dropout ( Gilbert)
November 17th, 2019
Had a reservation for 5 at 2pm... showed up early. Got seated by the hostess at 2:05pm . That was the last person that spoke to us . Multiple waiters passed us by ... no hello or I'll be with you guys in a minute.. just kept passing by.. other tables wont be passed by.. after 20mins of no service, We agreed to get up... at that point .. and only that point did the waiter wearing white bandana come up to us.. my wife told him we were leaving . His response was " ok. Bye.. " What a great way to try to recover a table.. mmmm... maybe a sorry... but no .. your guys' customer service is a joke! I'm in the industry. you guys are hands down the worst restaurant in the fox group! Your name is very fitting.. a dropout! I'm so embarrassed .. I talked you guys up so much to my company
I was having problems with getting the gift cards I ordered on time for Christmas. Monica at Fox Restaurant Concepts helped me every step of the way and made sure that I would get the gift cards on time for everyone to have a great holiday. She went above and beyond the call of duty. I already was a fan of their restaurants but now I am an even BIGGER fan.
*** Re: FLOWER CHILD CHAINS ***
For those who eat only organic, please know that this restaurant is NOT an organic restaurant. They feature organic kale and items on the Dirty Dozen list ONLY. When you go into the store, you will see printed on the hard menu above registers under the Chopped Veggie Salad "organic greens" so you will assume like I did all the greens in the salad are organic. However, they include romaine lettuce that is NOT organic in the salad. False advertising and very misleading. I have been in touch with the restaurant general mngr concerning this. So be smart when you order and ask questions of the manager, not just the staff at the register who at the time of this review are not properly trained to know what is/is not organic. This goes for any restaurant that calls themselves a "health or vegetarian/vegan/paleo" restaurant. That does NOT mean they are organic. And we all know the dangers of conventional produce by now. My hope is that more 100% organic restaurants will start to pop up here like Goodonya in Encinitas and Parakeet Cafe in Del Mar. In the meantime, I am grateful that Flower Child does have a staff who cares and offers grass fed beef options. However there is no excuse to put 'organic greens' listed by a salad that doesn't contain 100% organic greens. I do hope Corporate reads this review and makes a change. In the meantime I will no longer be supporting the restaurant. And considering I've spent over $3300 there in 2 years time prior to receiving this knowledge, that's saying a lot.
FRC can do no wrong in my opinion! As a photographer, I've been able to see (and eat) firsthand at nearly all of their amazing concepts. Every restaurant I've been to, the staff is excellent and the food is delicious. Each concept has a unique feel and vibe so there's literally something for everyone. Most importantly, the team at FRC is the absolute best and I have loved getting to work with them all!
Was at Sky Harbor Airport today waiting for my AA flight Terminal 4 stopped in at Olive & Ivy to get something to eat and the customer service was OUTSTANDING!! I travel often for work and have eaten in most of the restaurants thought out the airport and by far one of the best experiences I have experienced. Highly recommend this location.
Thank you so much to Monica C. for your fantastic customer service!! Your assistance & follow through were very much appreciated!! I will be more than happy to continue my purchases from Fox Restaurant Concepts. Thank you!
Shady company. They own Zinburger and Zinburger advertises on their menu that they serve Wagyu/American Kobe beef, however, they do not. They only serve Angus Beef. They claim that they have it, but do not serve it. How is this not a scam? It IS a scam. I will be contacting local news stations and the Arizona Attorney General's Office. This is literally bait and switch, which is a scam. A very old one. A very low one. Shame on Zinburger and shame on Fox Restaurants.
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