Four Seasons Resort Vail Review

Incredibly amazing. I was there at the end of the season and it was stunning, because it wasn t crowded. We were there spending a night and we have the Signature Haute Chocolate . It is mandatory, I mean, like no other thing in your life in a snow season. The staff is so kind and the place is very well presented and maintained. Definitely is one of the best Hotels in Vail.

Outstanding food!! Flame is one of the best restaurants in Vail for meat lovers!! It is competitively priced with other high end restaurants in the area. Great for large groups. It is half way b/w Lion's Gate and the covered bridge so not the best location.

Cozy and warm atmosphere. You get 2nd world's best hot chocolate here, you gotta a try it! Get ready for a chocolate kick! Friendly and helpful staff.

I don't usually post reviews, but my experience at the Four Seasons in Vail stood out far beyond any other 5 star hotel I have stayed in the world. The level of service, care, and attention to detail far surpassed what could even be expected at a Four Seasons. This is in large part due to the General Manager, Raphael Pazzini.

The next-level service extends far beyond the comforts of the spa, and the perks of the door-to-door ski concierge. Every interaction was handled with notable grace and the upper most client care.

If you are looking for a stand out experience, look no further when comparing Vail's top-rated hotels. Mr Pazzini's management style an desire to go above and beyond is rare, and deserves stand out recognition. We are beyond grateful for our stay and the experience we had here.

It is our 3rd trip to the Four Seasons in Vail, but definitely not the last.

I had a great experience spending the weekend in 4 seasons! The Covid-19 precautions made my stay comfortable. Remedy bar was my favorite to hang early in the morning; however when we had headed there for lunch and dinner the lady at the podium was short and didn t give us the same hospitality as she did with other guests. Not sure if the timing for the pool amenities were short because of COVID, but wish the hours were longer. overall had a great experience with the front desk staff and in room dining! i am looking forward to my next visit.

Hands down one of the best hotels ever. Staff is amazing, service is outstanding, location is spot on, and it feels like home. Highly recommended

Spa, room service, total therapy for mind body and soul.

Great rooms, killer breakfast buffet. Awesome proximity the village. Very typically Four Seasons.

Wifey and I had a real nice stay here. They have us a ride to the village and the bed was super comfy. Big beautiful room.

Had breakfast at Flame. The omelettes were delicious and had a lot of ingredients to make it more worth the price. Great service, great food, nice atmosphere.

Flame was unbelievable. Great steak, terrific atmosphere.

My cousin came into town from the East Coast. She is engaged to a retired military man, who upon retiring, decided to work as a patrol on the ski slopes. His younger brother (just a kid of 22) also works on the slopes. I saw the "Haute Chocolate" online and decided it would be a fun group activity for the four of us to enjoy after we spent the day snowboarding.

We walked in and were not acknowledged, so naturally, I went towards the back patio to find a place to sit. We sat down around a very nice fire and waited. After ten minutes or so, my cousin and I looked around and realized no one was coming to give us menus. We got up and flagged a nice busboy who then gave us menus. We sat down and continued to wait, and wait, and wait. Mind you, we only wanted to order these "Haute Chocolates", something I had told my cousin I was treating her to after our fun day.

Finally, a young woman brought some waters out and began to talk- my cousin politely let her know that we were really only hoping to get these drinks we had heard so much about. She says "Oh, that's great! That's what I'm here for!"

This was a bit better, until she awkwardly said "I'll just need to put a credit card on file before we begin the order." It was obvious that she was told to do so.

I was shocked.

Everyone is clamoring for their cards, which my cousin gets to first, and hands to the waitress.

Let me tell you how we looked, because clearly, that must have played a part. I am just shy of 30. My long hair was down and I always wear relatively natural make-up. I wore well-fitting jeans and a white snow jacket with Adidas tennis shoes. I am very "Colorado" looking (as I should, I am a Native).

My cousin is wearing nice jeans, a flannel top, and a black hat as well as natural make-up. Her boyfriend is the nicest dressed, as he is more into name brands than the rest of us. His brother (who is all of 22 and works on the slopes) has a beard, a beanie, and a tie-dyed scarf around his neck.

I can understand if we were opening a tab, absolutely, take a card! But not only did no one greet us or want to serve us, but to flat out demand we give them a card before ordering? (though we had made it clear all we wanted were these hot chocolates)

The waitress brought the credit card back after a few minutes- not sure why, because a card is usually kept until the is closed. The guys were oblivious to what was happening, but my cousin and I were still quite shocked at what had transpired thus far. This was suppose to be a fun experience to celebrate not only a good day, but many years without seeing one another.

We ordered the drinks with a shot of alcohol in each. Originally, I was going to treat only my cousin (I had only just met her fiance and brother); but I was quite embarrassed at this point in how we had been treated. I pulled the waitress aside and asked her to put everything on my debit card. We paid our $100 bill and left her a $20.

Never, in any 4 or 5 star restaurant that I have been to in Colorado, have I been asked to make sure I have money prior to ordering. Admittedly, in some of these restaurants I have have dressed more appropriately, but I would have not thought that wearing casual clothes, post-skiing, would have dubbed us unworthy of the same respect bestowed upon the other patrons of the restaurant.

Luckily, my cousin is a complete doll and made the experience wonderful, despite the treatment we received. I will not be recommending this place to anyone. In fact, it has already become an entertaining story to tell my friends and family.

Certainly, when I informed my father, who owns the #1 log home restoration company in Colorado, and has for the last 30 years, he was very displeased. After all, TSS Inc works with some of the wealthiest clientele in the country on their 2nd, 3rd, and 4th homes in the high country (did I mention they just worked on Red Rocks Amphitheater, too?)

I hate to bring money into it, but apparently it's necessary if you want to order hot chocolate at the Four Season Resort and Residences in Vail.

The Remedy bar is the best and my favorite in the valley here!

Loved the Four Seasons in Vail experience in 2013.

However, in 2017 this hotel lost its charm, hospitality, and drive to make peoples stay memorable. Will NEVER stay at a Four Seasons again after this poor experience. The managers of this hotel are disconnected and unconcerned for what people are enduring and they show ZERO compassion and empathy. A complete waste of our 5th anniversary celebration! Yes, they offered us an upgrade from a mountain view to a suite, however the road noise from traffic and truck deliveries was unbelievable! The photo below is from our "suite."
This hotel has a lot to learn.

The St. Regis in Park City, the Langam in Chicago, and the Ritz-Carlton in Denver are so far beyond the service factor compared to this hotel. Four Seasons is sub-par compared to other hotels we've stayed at. I'm still in wonder as to how the managers here attained their positions. Apparently, it's who you know. Talent is optional.

Very beautiful hotel with an extensive list of accolades from many major hotel reviewer's this hotel has a very nice restaurant and it serves up some amazing brunch and dinner options I although I have only had dinner at the restaurant. The restaurant name is flame.The hotel staff was very attentive and the lobby including the bar is quite nicely decorated read some interesting looking pieces of art that make the place look very elegant.

I didn't stay in the hotel, but I did get a haircut there and the amenities are amazing. World class experience

Great staff and accommodations. The food was excellent. Can t get a better location to all of the shops and dining in Vail. Yet still very tucked away and private for guests

I loved everything about this place! It was gorgeous and the location is perfect to enjoy so much of Vail. I wish I had more time at the beautiful spa.

Just a nice experience all the way around. My one big complaint would be parking, as its valet. If I need to run to my car to get something I forgot, I have to pay a valet to bring the car around.
Remedy bar special. Pool area sumptuous. Love sonnenalp, but this resort is good competition.

I feel really lucky to live in Vail, but if I needed to stay in a hotel it would be the Four Seasons. Amazing amenities, location, and top notch service

We went to the bar near the main entrance and had some cocktails and orduerves. The food and drinks were very good.

The Four Seasons never disappoints. Restaurants are great, atmosphere was cozy. As we were heading to the spa for our couples massage, they were setting up a brunch which looked amazing. You will ALWAYS enjoy your stay at the Four Seasons.

Wonderful hotel. Really friendly staff and beautiful comfortable rooms. They are on top of their covid protocols. I will stay again!

Fabulous fun and great service. Music with Tony G and friends was amazing.

The service was prompt at the bar. Enjoyed the cocktails and food options.

Great place for a professional event. Staff is always very nice.

There is a reason people stay at Four Seasons. The service and the facilities are above and beyond everyone else. This was no exception. The rooms are large and comfortable. Everyone that works there treat you like they have known you for a lifetime. I will stay here anytime I am in Vail.

Awesome place to stay when in Vail! Free breakfast!

Really enjoy the Christmas buffet, its pricey but it keeps us coming back 3 years straight!

It's the Four Seasons... of course its fantastic. Extremely clean - beautiful rooms and fantastic bathrooms.

Fantastic rooms food and service. And the best hot chocolate you've ever had in your entire life.

Nice lodge atmosphere and walking distance to town.

It boggles my mind that this place is rated a 4.7. I've literally had better guest experiences at an airport hotel. If you look at my reviews we've stayed at multiple Four Seasons hotels in Oahu, Lanai, Denver & Sydney...they were all stellar experiences in their own right. Vail, not so much. The rooms are dated and feel like a relic from the burbs back in the '90's. The staff was extremely inconsistent and rude, especially the shorter bald gentlemen who lied to my face about an overcharge refund. Luckily a manager from their San Francisco office came to remedy, however at that point we had already wasted over an hour of face time as well as had to put up with their incredibly lacking room. The Four Seasons used to be my favorite hotel experience, we even have went on random weeknights in Denver just for fun. After this absurdly disappointing experience I'm going to pursue other lodging options in the future. A hotel stay shouldn't be so stressful.

Everyone at Four Seasons was so kind and helpful. They checked in with us often to see if we needed anything and when we did they were quick to get it to us. We really appreciated their car service that took us anywhere in the town and picked us up when we were done. Our room was huge and the deep soaking tub was awesome. They brought us fudge cookies and champagne for our anniversary which was really nice. Their hot apple cider in the lobby was delicious! We stayed on a Sunday - Tuesday and were slightly disappointed to miss out on the s mores by their fire that they said they only do on Tuesday s and Thursday s when it s off season and we also missed out on the flame restaurant which was only open Thursday - Saturday when we were there. We still had a great experience!

Its a good resort rooms are tends to purfect nd service is awosem

I love hanging out at the bar Remedy in the 4 seasons. The staff is amazing, but it's a little pricey. You can have a good drink but not many people can hang out for too long, had an $18 martini the other night. It's a little much for what you get. I'll back but it will be limited on what I order.

Remedy Bar. Tasty drinks, craft beer, good adult crowd, great TVs if you want to watch sports, good i you are hungry, really good bartenders

The Best car wash ever i used in Denver Area They have nice people working in that station and They treat people friendly Because they have the best GM person working in that car wash his name is Alex thank you Alex for everything

Beautiful location, exquisite hotel, and wonderful staff! Perfect location for a celebration

Absolutely beautiful property in an amazing setting. We only when for drinks but we will be back to stay.

Great stay, great food, great amenities! Staff was very helpful. Loved the view as well. We'll be back.

Super cool hotel. Lots to do. Also the rooms were super nice and comfy.

I have stayed in many Four Seasons resorts in my life and wanted to take advantage of my honeymoon to show my new husband what the hype was all about ! These hotels have a reputation for excellent service that is unparalleled... that service has been the centerpiece of all my family's vacations. We made lifelong connections with the staff at these hotels over the years. Unfortunately, at the Four Seasons Vail, this was not the result.

My husband had never step foot inside a Four Seasons, it was a special occasion, and we are local... it all seemed perfect! 2020 has been a terrible year and celebrating the miracle of even a small wedding was a huge call for a round of treating ourselves. We are both fairly successful military officers... and unlike other Four Seasons locations, this hotel does NOT have a military discount. Not a huge dealbreaker for us in our quest to have a special vacation, but the reservations staff even recommended other hotels to us, discretely saying other places might be nicer. We should have listened.

When we got to the hotel, we pulled up and the valet was not present. We waited... and waited. At other resorts, I don't think I could get my seat belt off fast enough to greet the valet opening my door, but here, my stomach dropped immediately that the service quality seemed off. We finally got helped, and it was fine. The front desk staff was friendly, but not too notable even when they noticed we were celebrating our honeymoon. For reference, my brother and his wife got married two months ago, and at the Four Seasons Miami, they were treated exceptionally because of this fact.

We got to our room to a plate of chocolates that had probably sat out for half a day... no note. Just a plate. They were nice, but we even had a better greeting than this at an Air BnB a few days earlier. The rooms had just been renovated. Beautiful and high-tech features were definitely a highlight, but the luxury Colorado feel wasn't there. The photos online boasted of a cozy, mountain home suite, and instead we had a modern style abode that could have been a hotel room anywhere in the world.

COVID-19 obviously played a role in the lack of experiences we had while staying here... we do not blame the hotel for that. However, despite this fact, the service does not need to suffer. The worst experience of all was when we went to the spa. The day we arrived, we went down and asked for "a massage together" for the following day, also mentioning how we were celebrating our honeymoon. We booked our time and thought nothing of it. The next day when we arrived, we realized we had not been clear and asked if it was going to be a couples massage... while we are married, we don't get to see each other much since we live apart (long distance for military) and we didn't want to have separate experiences... and we explained this. The front desk attendant quickly said something to the effect of "no, because of COVID we aren't doing couples massages for the safety of our guests and staff... and you did not ask for a couples massage". I believe I mentioned above that my husband had never stayed in a Four Seasons... our specific massage verbiage isn't exactly attuned to the resort life... so we assumed asking for a massage together and mentioning our honeymoon might have implied this? Hardly a fair argument in our opinion. Also, the cancellation policy had not been mentioned at all, which required us to pay in full if cancelling. We were then asked "how will you be paying today?" Our answer... "we won't be." We understand these are tough times and everyone needs the money, but needless to say, after speaking with the spa director, we got our money back... and things felt very awkward. There was no kindness, no apologies, no element of the excellent service I have seen at other resorts. Just a cold brush off.

Overall, it is the worst service I have ever experienced at a Four Seasons across the board. COVID is no excuse. Stay elsewhere!

Always amazing. Stop in for a meal at Flame. Complimentary valet when you do.

Truly a wonderful resort experience. Definitely what the Four Seasons brand does best.

The Four Seasons network has no error anywhere in the world! On a next visit to Vail this is my hotel of choice.

The rooms are amazing with good views and the spa was great as well. 100% would come back.

Staff is very nice and property is what you'd expect out of a top end hotel. Hotel association with a ski rental/storage shop at the base of the mountain is a great benefit to make everything nice and easy for getting setup to go on the mountain

Flame restaurant in the hotel is one of the best in Vail.

Amazing property! Warm service, comfortable room, and great summer getaway. They went out of their way to make my husband's birthday special. Pool was wonderful and not crowded, with personal service. Highly recommend!

Gorgeous gorgeous gorgeous! Get the hot chocolate, you won't regret it!

Enjoyed their spa services with my wife thanks to an off season locals special. Though the massage rooms and some spa facilities were being renovated, we still had a great time. We enjoyed a couples massage in part of a guest suite that was made into a nice, relaxing, spa-like environment. We both enjoyed our massages, especially the unique elements that made the service special (like having a warm roll under our neck and double eye covers). After, my wife enjoyed a mani-pedi while I tried out the sauna and steam room. The only negatives for me were the slightly cramped toilet area, the basic showers, and the rennovation efforts. The overall relaxed and high-end environment and the talented and personable team who take care of us, though, made the entire experience one we look forward to enjoying again.

An excellent place to rest and appreciate the beauty of the mountains

Everyone from check in to check out was courteous, informative and welcoming. Vail liver up to the hype! Was a quick overnight getaway, Room with a mountain view.. splendid location, affordable off season rate, looking forward to coming back!