Hotel was nice and clean but parking is $47 per night! Ouch! That would have been fine if it would have been mentioned at any point during the on-line reservation process. "Parking Available" was stated so I assumed parking would be included, but there was no mention of a fee. This was not a nice surprise while checking in, although the guy at the front desk was nice and the room was clean and nice.
When I first called the front desk to ask a question about airport parking, they were not very helpful and not very friendly over the phone. From a customer service standpoint, they did not deliver well.
However, the rest of my experience with the hotel was extremely wonderful. The staff that I spoke to upon my arrival at the hotel was incredibly kind and helpful. After I had returned to pick up my car, the staff again helped me, as I had never used this parking service before.
Besides my first phone call, I was very pleased with the way the staff treated me and how helpful they were. I will definitely use them again to park. I hope that the first person I spoke with will be more helpful to those in the future and that the rest of the staff will continue their excellent customer service.
This place is horrible. I regret staying here. $40 to park your car and someone can easily walk up to your car and break into it, no security! My key card for my door stopped working not once but twice. My bed sheets had stains in them from the people before me. And to top it all off it's been 2 weeks and I NEVER RECIEVED MY SECURITY DEPOSIT BACK!!! Everyday I've been trying talk to someone there for the past week and a half and NOBODY ANSWERS THE PHONE!! And i cannot leave a message for a manager because there voicemail box is full. This is a warning STAY FAR AWAY FROM THIS PLACE!!!
This place is not bad at all and in a very convenient location and very close to the airport. I ve actually stayed here on 2 separate occasions and they haven t failed me yet. Very nice and peaceful location and the staff is very friendly. Haven t stayed long enough to try the breakfast yet I m gone before that even opens. But I will definitely go back when I m back in town.
I have stayed at this location on two (2) separate occasions in 2016 & 2018. I was a Starwood platinum member. Both my stays were on points. The location is convenient. When you land at LAX, there is a shuttle service to the hotel. I used this property to stay on upon my arrival because it is easy to get to and the next day, you can use the shuttle service to pick up your rental at LAX and save on the parking. I also used this property the night before I leave because I can return the rental the night before (again, save one night of parking) and take the shuttle back to the hotel and use the shuttle again in the morning to catch my flight without worrying about traffic or delays. The rooms are clean and basic (you get what you pay for). The staff is friendly. I look forward to visiting this property using the Marriott loyalty program.
Spent the Christmas holiday here, the clerk was pretty helpful. I ended up leaving my cash deposit, but was able to dispute the matter. Learnt the hotel would be closing soon.
Don t stay here. Just don t. The price wasn t bad for one night, but that should have been the first red flag. The first room they gave us was tiny and dingy. The carpet was ripped, there was gouges in the paint on the doors and walls, the walls were dirty and the bathroom was not as clean as I would like. The room they switched us to was nicer - bigger and seemingly cleaner, but the walls were still splattered with something, and the curtain was torn. In the second room, the tv didn t work the way it was supposed to (no pay per view movies, no connection to phone). Just don t bother. Stay some place nicer. You ll be happier in the long run.
Only needed to stay for a few hours between flights but I would not stay again. Room was small and not clean. They had one of those sanitized stickers on the door but the bathroom was gross especially the toilet and shower.
Double Room was very small and you could barely fit on the toilet and close the door.
Shuttle was GREAT. Best part of the stay. It runs every half hour (which I think they should have posted somewhere because we missed one by 3 minutes. We would have come down sooner had we known. But it s super close to the airport so we were still very early for our flight.
Not so bad as some reviews say. Unless you're used to the Ritz Carlton and expect too much, then you may not like it. For me it was nice the staff friendly, room clean and my Air conditioner worked. Also I love soft beds so I really liked the bed.
When we first pulled up to the hotel, we were pretty disappointed because the outside of the hotel looked pretty run down. Once you step into the lobby though, everything is nicely decorated & kept up. Rooms were clean & quiet.My only complaint is the ridiculously slow check out.
