Formula Honda Reviews

First time buying a vehicle from Formula Honda. We had a great experience!

Our Sales Consultant was Rajah T.
He's was so welcoming and helpful.

Shane S Finance Manager and Rahim P. If it wasn't for there hard work and dedication in helping us get the vehicle we need.

Would definitely recommend Formula Handa!

I would not believe Thier 120 point inspection it's just talk , my vehicle had a bad battery which the inspection never caught. The sales team is very good , they get the job done . I wish Honda would pay serious attention to their service standards in the future.

Was in need of an extra key for my car and was dealing with a gentlemen by the name Cuong. He was very helpful and explained everything I needed to know about the process of making this key and programming it so that it will start my car. He then directed me to a service advisor named Michael and he took care of me from there. Overall, smooth process in a timely manner. I would strongly recommend this Honda dealership to anyone who is looking for an honest opinion for their vehicle's needs.

Went to fix power steering for my Acura TL! Excellent customer service, great knowledge and genuine advice. Thanks formula honda.

Nicky Chan is very pushy, trying to sell warranty! Not honest!

Experience with service department was bad. Had to wait 1.5 hour for oil change (even when I had an appointment booked for 8:30, oil change was done at 10), 15 mins for them to pull my car out after it was supposedly done , and after I left I noticed the oil life indicator hadn t been reset (after being told it had been reset by the service advisor, Gary). First time going to this dealer, won t ever be back again.

I've been wandering around for a while and not a single sales person has engaged me, they would rather text.. Lol
waste of time

Got a new honda CRV for my wife . JEFF LI was our sales representative. His customer service is prompt and he is really knowledgeable regarding various honda products. His effort and abilities helped us to get the best deal in town. We are really happy with our purchase . I would definitely recommend JEFF LI . Always look for him whenever you visit formula honda

Another bait and switch dealership, do yourself a favor and avoid this place at all cost. The price advertised is just to get you in the door, then comes the real price after they waist your time.

From start to finish, Formula Honda has and always will take care of your every need. From Service Adviser to Service Manager, the service is well above expectations. I have had rough experiences and some other dealerships but Formula Honda has gracefully restored Honda's great name. Gary Ramalho and Brian Tidd are some of the best representatives of Honda. Of course not to discount anyone else at Formula Honda, everyone along side of their team has exceeded. I cannot say I have been to every Honda dealership, but I can say even if I do no one could top the service over at Formula Honda. Aside from being helped constantly and being treated well, the Service department always gets the work done on time and most importantly above par.

Thank you Formula Honda for your continued exceptional service!

Very prompt all around. Excellent staff with expediting my service.

Eric was amazing and had everything prepared so that I was in my new car within an hour on pickup day. There was a small glitch with the ownership documents but it was handled to my satisfaction. I am enjoying my new Accord. Thank you!

The welcoming guy in reception bay Richard is great goes above and beyond and talks you through the process to help you understand what's going on.

I just leased a 2016 Honda Civic from Formula Honda and it was a great experience. My sales agent was Sean Li, he was very helpful, friendly, and knowledgable. He showed me how to use everything inside/outside of the car when I went to pick it up. From start to finish the process was very efficient and comfortable. Everyone at Formula Honda was very professional. Julie in financial services was also great. I will definitely be recommending Formula Honda to friends!

I strongly recommend this Dealership. From day one they took excellent care in explaining the process and gave us all the different options. I thank Sakib for his friendliness, patience and honesty. He worked with us to find what car could fit with our needs and financial possibilities. I think Sakib's attitude and honesty motivated us so much that we finally bought the car and we do love the car. Thanks to his friendly support and care, even the after sales support was awesome that It was a breeze fixing up the appointments with just an SMS. A great deal and I wish to continue the good rapport.

I want to thank Formula Honda for their Road Assistance when I had a flat tire. The police said I had to take the 'next' tow truck to get off the highway. It wasn't a Honda truck but Honda paid for the cost regardless. The Service Manager gave me a ride home because the Courtesy car drivers had left for the day. Thank you!!!!!

Nice and friendly staff! I go regularly for service!

If you are looking towards buying a car... Sales Person Mr. Raghu Ram is trust worthy as he is not pushy and always give the best advise. If you want best deal and service go to him.

Very good experience. Eric was very helpful with the purchase of my 2016 Honda Odyssey.

Aaron Zeller was extremely friendly and professional. He offered an honest opinion and gave me the best deal for my brand new 2016 Honda Civic. Thank you Aaron and Formula Honda!

Aaron is very knowledgeable about the Honda cars and strives to meet your economical needs. He is a great person to deal with at Formula Honda!

Great inventory. Friendly staff. Jim was awesome to deal with and makes the process easy. Highly recommend

Took my car in for a tailgate lock install on a 2019 ridgeline. Appointment was 945. Show up at 930, got my car in and waited 2 hours at the lounge. Told me car wont be ready till 1pm, really ??? a job should take no more than 1 hour. Got home and call them again at ~ 2pm, again told me wont be ready till 5 now. WTH. I'm pretty sure I wont go back their for any future work on my truck. Gary from service is a great guy to deal, and I'm very happy with the sales guy and manager ( my 3rd car from formula )But would not recommend any work from their mechanics.

Fast courteous service. Car always runs like new after a service appointment.

Overall great place, very honest service department, they may make small mistakes but compare to some other Honda dealers at least Formula Honda doesn't just recommend $800 brake jobs EVERY TIME I go in for an oil change. Keep up your honesty Formula Honda.

An all round great experience from the moment I drove my car into the waiting bay, to speaking with the service advisor, Sachin. Waiting area is comfortable and a pleasant atmosphere. Car was ready in a timely manner.

Extremely unprofessional i was looking for a preowned dealership and came across salesman named bill. That guy was so rude that the very first thing he told me look for a new car don t bother abt preowned and do research online then come here don t waste his time I was extremely upset with that kinda behaviour I certainly wouldn t recommend this dealership look for some other dealers who respects their customers nicely

They did a amazing job repairing my vehicle. The time frame was spot on, my car looked and runs great afterwards. Very friendly and professional staff. Highly recommend.

So, I decided to go ahead an purchase a car here. When buying the car, it seemed like they were not very interested because it was a USED car. It seems like other people had this issue as well after reading other reviews. Needless to say I found a car that I liked and purchased it. However, the car had a noise as i drove which i wanted fixed before i came back to pick up the car. There was also a scratch or two on it which looked like they had been coloured in by a little kid. I understood they were selling it as is but they assured me it would look much better and the sound would be fixed upon picking it up. This was my first car purchase ever so it was supposed to be exciting. Well, when i came back to pick up the car, the noise was still there and nothing was changed about the scratch. I was disappointed as i thought they would actually fix it since THEY told me they would! I told them i needed the car and that i would be back and they agreed to fix it at whatever time was convenient to me. Considering the drive is an hour to this location from my house, i told them i wanted to come on a Saturday so i don't miss work, they agreed. I have been sending emails trying to make an appointment and i guess they no longer care because they can't seem to get back to me to schedule me in. I just want my car fixed from the problems that were supposed to be solved before picking up the car. Can someone please get back to me so i can have this fixed!!!

***EDIT***
-I am pleased to say that they did indeed reach out to me and fix the problems i had on my car. They gave me a rental which I had for a week and they called me mid-week to update me on the status of my vehicle just as i was wondering when it would be ready which was nice. Thank you!

Very quick and efficient service - courteous and personable staff.

Your treated like livestock. Buy ur car and just move on. Don't really care if you come back again. Buy now or stop wasting my time

I wanted to share about my experience purchasing from the Formula Honda dealership. I called in to book a test drive as I knew that I wanted to get a civic. I was transferred to Sakib who arranged a test drive for me. When I arrived, Sakib was very much polite in his interaction. In order to ensure that I made an informed decision, he allowed me to test drive both the Lx and Ex-turbo. Sakib always followed up while I was away and also gave me advice about insurance and upkeep of the vehicle. I truly felt like a valued customer because even after the transaction was all but completed, there was a huge storm on Friday. Sakib had advised that the team that usually cleans vehicles is off for the weekend so he cleaned my car in their stead. Additionally, despite it being a busy Saturday, took time out of his work day to show me the safety features of the Ex that I purchased. I would definitely recommend working with Sakib as his advice regarding paying for the vehicle, driving the vehicle, and upkeep of the vehicle has really encouraged me to inform my friends and family to work with this gentleman for Honda vehicles.

I recently purchased a car from Salesman Jim Misevski at Formula Honda. Both he and Manager Jim Vasilevski provided the most seamless experience i have ever had when buying a car. I could not have asked for a better. They really stand behind their vehicles, and have now gained a customer for life. Thank you.

Good dealers and great cars to offer. Very helpful.
You will be treated like a family here.
Great car appriasal.
Worked with Raja. He is the best dealer.

The staff here is super. Ada, my sales person, went out of her way to help us through the purchase process. I didn't need to shop around.

I recently bought a Civic from Formula Honda. Otega at the dealership was an awesome sale rep; he was very helpful, answered all our questions, made us feel comfortable, while ensuring that we walked away with the best deal.

Service was handled quickly and professionally. The car was ready for me before the time promised. Gary took me through the work done and explained everything. Feel really comfortable getting my two Hondas serviced at Formula.

I went to look for a new car at formula Honda and I met these 2 gentleman Farhan Tousif Khan and Faizan. These two guys will go above n beyond to get u a car right in ur budget and on top of that they will give u the best deals u can ever get in any Honda dealership guaranteed. Farhan has a nickname n that suits him right. Farhan the Honda lord which he actually is. I am definitely taking my next car from again cheers

Horrible phone etiquette. The are extremely rude and keep putting you on hold. Their phone system also automatically sends you back into the IVR or voicemail once put on hold for too long. The person who puts you on hold doesn't call you back. When you do call back, it's the same cycle over again.

When someone did call me back to pick up my car, I asked if all the work was done and the response I was given was "I don't know but if the advisor is saying it's ready it must be done". Ready from what?! I asked for additional work to be performed and was given a 4 hour estimate and they're calling me back in an hour telling me everything is done.

Though this place is literally up the street from me, I'm not going back to such an unprofessional place again.

Great service great people....own a Honda ?....don't hesitate...you won't regret it...

Bought new tires. Great service and very good price.

Had my car serviced today and the whole experience was top notch. Douglas was extremely helpful and professional. Even though rentals were not available on weekends, I was offered free Uber rides to and from my place while the service was performed. The service dept. was very thorough and found several issues which I didn t know about and were fixed without any hassle. I would highly recommend this location.

Sales team are awesome! Tony and Al are great people, thank you guys!

Expect much more when i was buying...they put pressure to purchase extended warranty and after that in terms of service they failed....

Sometimes, it feels like , i was cheated

Went yesterday to purchase a used elentra gt And paid $500 deposit to book the vehicle. Got better deal at another dealer so cancelled to buy at formula honda. Even though they had the right to hold or deduct the deposit according to the policy they understood my situation and paid me my deposit in full.
Great dealership. Helpful staff.

Go always for my service to formula honda . The service is great and the employees are amazing. Last week when I went for my oil change, Nissan was offering good promotions for service. Excellent team

Don't believe everything they recommend. Services are very expensive, they use tactics to have them done.

Great location and great staff specially Jeremy. He made us feel comfortable. welcoming place!!!

New system very good. They tell custmer how long we are wite.

As any other dealer, trying to get more money from you.

When my car unexpectedly died on me, I quickly realized that I was in good hands with Formula Honda! From my wonderful mechanic Christeon who went on his personal time to do a quick assessment on my car where it had broken down and having to deal with a gas station attendant who was less than accommodating given my car was in her way. He politely dealt with her on my behalf. Then I received the confirmation that he could fix my car as well as a prompt estimate. While my car was being worked on I received updates and reassurance that the problem had been resolved and my car was now working. Then the friendly service during the pick up with Gary was awesome! Right down to the gentleman who retrieved my car, brought to the front where I was waiting. He smiled and waived good bye while thanking me for coming! What started as a very upsetting situation quickly turned around into an absolutely memorable experience that I will be raving about to family & friends! Thanks to the Formula Honda team!!!

Aaron Zeller was highly recommended to me.
What a great guy -very accommodating, understand my needs, no pressure sales and technically knows his cars.
Goes out of his way to call me after his work hours.
Formula Honda has good pleasant showroom with friendly staff.
I will recommend Formula Honda and come back for my next CRV SUV.
-Emmanuel Lopez

The worst dealership I have ever been to. I have never seen a group of people so judgmental and hesitant to help someone. The only person who treated me with respect was the receptionist. The sales staff were only helping people with a suit and tie on. They definitely lost a sale. I'll take my business elsewhere.

Nick sold me honda civic and after sales service is too good....refer him to all buyers. This guy is best person to go for.

Can't reach the body shop no matter what, bought a car from them it had oil burning problem body rust and the car is not as is sales man was rude, if I were a customer I won't get service from a fat Russian man.

Mike ! Thanks for everything man !

Michael Alagachandra from Formula Honda was very helpful. Answered all my concerns about being a first time car buyer which made the whole experience amazing.

Leased our minivan with Aaron Zeller. What a guy to deal with! Pressure free, knowledgeable, and gave us a great deal.
This is our second time buying from him and Formula Honda, and we'll go back again in a few years! :)

Leased my first Canadian Car: Honda CRV LX 2019
The overall experience at Formula Honda was pleasant with exceptional sales service and customer focused approach.

Sales Service experience: Ask for Sheryl (my sales rep), went above and beyond for the sales service. From staying back late on the last day of the sale to help workout a good price, good 20min test drive, explained features, helped build trim and options. Her colleague Hassan and Manager Hugh helped understand the price breakdown, lease contract, warranty, accessories, other services. Although very convincing, no options are pushed to the buyer. I rather felt stimulated to think about the options/ extras and make an informed decision. Overall experience was awesome with customer being prioritized over a sale.

Lease approval: Hassan helped work the lease approval and negotiate down payment need-be. Effectively the total lease commitment remains the same with or without the down.

Delivery: The process was very smooth and was expedited by Sheryl. Had all paperwork ready at time of appointment for delivery. Explained the car features and the Pre Delivery Inspection checklist. Handed over the customer copy of documents, manuals in glovebox. Delivery of the Car just as expected. Pleasant experience.

I would encourage all car buyers to ask as many questions to the sales rep, as they are polite and patient to answer them all. Honda has a good brand value specifically towards reliability of its cars. The CRV is a natural choice with its safety rating at 8.8 which is above its competitors (RAV at 8.5 and Tucson at 8.3). The CRV has been in the market for 23 years, Honda doesn't kill its cars easily nor does it flood the product offerings in each segment (SUV, Sedan, van) like other brands. This helps preserve the brand value and resale value as parts are always available and the car is in demand.

Mr Ragu promised me 0% finance and some senior sales guy laughed in my face and said the man lied to you.

Left disappointed

Never ever try to do the business with this dealership otherwise will regret.
The worst dealership I ever seen, I booked an appointment for maintenance. First on the phone they said it will take 2 hours but when I drop my car at 11am they said we will finish before 5 pm, at 4 pm they called me and said sorry bl bl we got late and I got upset that you guys wasted my time. Finally, they finished at 5:30 pm. Second, they charge me more than they said in the beginning.
Also, I had requested drop off and pick up they drop me and the pick up time they didn t pick me up. They said take taxi and we will pay you. Once I reached the dealership they didn t pay me and they said we need receipt for that. I told them you guys didn t told me in advance that I should take the receipt and usually taxi driver don t have or don t want to give the receipt as all the deal was in cash. So, ended up not paying me.

In addition, Non professional advisors and employees in the service department. When you enter the service department, all advisors free and just keeping busy themselves and keep looking at you after 5m or 10m you have to ask them are you free are free than they will ask you what you need.

Great Service. Fast. Friendly advisor! Very Professional & efficient!

The service was excellent! Rajah, Raymond, and Nicolas was very helpful. They are friendly and knowledgeable about the cars. I definitely will recommend to my friends to buy the car from Formula Honda.
I'm very happy with my new car 2016 Honda CRV Touring. In fact I wouldn't buy any other cars accept Honda. It had great visibility and driving is so smooth. I love it. Thank you for giving a chance to own brand new CRV.
Even I get free first oil change from Rajah. Also I got the car yesterday and the same day I got the stone chip. Thanks for Rajah, I saw to him the damage and he said come over Saturday I will take care. This is what we need.
Your happy customer,
Murughathas Nadarasah

This is definitely a low-key conscience honda shop. I was pitted at markham honda before, and I wanted to impose a insurance package.
Come here to find owen, give me the best possible discount, and finally very cheap to a car, really super conscience! ! ! ! highly recommended.

Gary was my advisor this time and as usual he was great! Funny and sarcastic but very professional (very likeable). He always answers my questions and is patient when I don't understand what this work is.

Excellent customer service
Friendly,and professional

If I could give 0 stars I would, they did forgery with my friend's car by breaking it and not taking responsibility for it. Took them 27 days just to fix an AC?? Ofc not they had to fix and cover up stuff. I was considering to buy a car here till I found out abt this news. If you guys can avoid coming here please do.

They were hard to reach via telephone, however, I received a call back after having left a message. Things went fairly smoothly after arriving for my service appointment. I was shuttled to and fro as I requested and the staff were friendly. I wasn't 100% satisfied with the work done on the car (British service + alignment + brake fluid flush). Specifically, cabin noise increased significantly post service

I bought Honda CRV in this location. I liked the vehicle and their service. Sales Representative Mansoor provides a very good customer service.

This was a very smooth process. I had the pleasure of working with Tony whom I have worked with in the past and once again, his service far surpassed my expectations. The entire dealership has a very positive feel and they strive to make sure you are totally satisfied with their service. Excellent sales and service departments. Will continue to go see Tony when I am in need of a new or used vehicle. Great job Formula Honda!!

Just returning from Formula Honda
Great service from Johny in service department and previously great service from Sean Li when I bought.
Bad service at parts counter. If you face problems in parts check with Johny , he will help you out.

Sean is very knowledgeable and provides excellent customer services, strongly recommended.

I was quite disappointing with my experience with Formula Honda. My girlfriend and I had gone into the showroom interested in the 2016 Honda Accord Sport. Being Honda and Acura fans we were intrigued by the refreshed (from 2015 model) Accord and looking forward to the test drive. The Sales Consultant experience was quite shoddy at best, he provided us a USED 2014 accord to test drive and did not make a effort to verify if a 2016 was available. What he failed to recognize is that we weren't looking for any vehicle to get us to destination A to B but a car that we would enjoy.When a customer walks in and asks for a specific model which denotes the word 'sport', that should give the consultant a light bulb moment and realize this may be someone who is passionate about cars.While all this was occurring he seemed preoccupied or his attention was elsewhere and got the most minimal level of service.

A truly unfortunate and disappointing experience at Honda.

All to say the experience was terrible and we ended up going back to Acura where we have always been treated well.

Jay was the representative helping me out for the day. Everything moved quickly, the work was done within the day, valuable consultation advice provided with detailed explanation sent via PDF to describe the findings found on my car with recommended solutions. The price was fair and the service was top notch! Shuttle service to and from the dealership was provided when I dropped the vehicle off and picked up promptly after work to pick-up my Vehicle. Overall, staff members at the dealership were friendly and most accommodating. I have no reservations recommending you get your work done here as the car felt like new as well as the service being top-notch. I can't comment on purchasing a vehicle here however I'd expect similar experience. When i'm in for shopping for a new vehicle, I know where to look.

I went for car service. Friendly and timely service

My experience with your team is excellent I have no complaints.

Drove an hour and 20 minutes because they had a specific vehicle that i wanted. When i got there they told me they had sold it earlier in the day. Ii would have been nice if they had called and told me so I did not waste my time. They say they did call but there is record of it in my phone. Looks like they deserve thier poor rating on google. Ckueless.

I purchased a 2013 Honda Accord Touring from Formula Honda early this year as my first car, before purchasing I was informed that the car was previously fully serviced at Formula Honda and all required service has been performed. About a week or two of owning the car, I receive a letter from Formula Honda stating that it's time for a timing belt change. I had purchased the car at 190,000km and the timing belt service was due at 160,000km (30,000km overdue). I thought this was a mistake but I confirmed with Formula Honda, they told me that the previous owner refused to have the timing belt changed, yet I was informed that all service has been done on the car when I bought it. Later on the car had electrical issues, where it would start then shut off, had to get it towed to Formula Honda and had to pay the diagnostic fee and $500 on top of that to have the problem fixed. As I'm driving the car home, I realize that the A/C wasn't working, so I had to bring it back and I had to pay the diagnostic fee again for them to tell me my whole A/C system has to be replaced for $1800 as it was damaged. I was very skeptical because my A/C system was working perfectly fine prior to bringing the car in. As a student, it's very hard to cope with all these unexpected finances, I'm giving 3 stars because even though I'm having these issues, the sales and service team were very nice to me.

Worst experience ever. I went in and out in 10 minutes. The sales person is so arrogant and stuck up. Even though they called me like 10 times to come in and check the car. Will never suggest anyone to give business to formula honda

Antonio at Parts Department was extremely helpful and will be back of all my Honda needs thanks again!

I had a great experience with Mike from Formula Honda. He was informative and took his time to investigate my concerns.

Customer service was great. Jeff was very helpful and helped my get my new car

I recently bought a HONDA ACCORD SPORT 2019. I am very pleased with their high quality service. Very strong and well managed customer service. All staff is fully knowledgeable. I strongly recommend them who want to buy a honda car.
Thanks Formula honda

STAY AWAY from the repair body shop. RIDICULOUS CUSTOMER SERVICE!!

i sent my car in and they said it would take 13 days instead it took 6 weeks. In this time, I wasn't given any updates from them. Anytime you call, be prepared to be hung up on within one minute. They will say probably Friday and hang up right away before you can even ask any more questions. When that given day rolls around, no one called or emailed back giving an update as to when it will be done instead. EVERY TIME I HAD TO CALL. After a month, I had to reach out to Vince through email who is the manager and then only I was taken seriously. He told me that there was a change in staff and unfortunately I was caught in this mess.

So you are telling me, if you have new staff all customer service goes down the drain? Isn't this the basic stuff they should be learning?
They kept my car hostage and didn't tell me what was going on.

This was my first time ever getting into a car accident and I thought it would be best to fix it from honda, but these people really don't care about customer service. I am so dissapointed, they obviously don't care if I come back because they will get business no matter what. Also being a woman, they kept laughing at me and smirking when I told them why I was unhappy. I never once swore or shout, I was professional and told that I was very unhappy with the way I was treated during the 6 weeks.

DON'T GET YOUR CAR FIXED FROM HERE! Better off to go somewhere else that treats you better, you will get smirked at, laughed at and not taken seriously.

I gave my review to Honda over email, not once I was given a call or an email. These people don't care about you!

Very bad service! Took my car in for one month and my whole right side of the car is destroyed ! And they painted and covered it up !!! Dont leave your car here , they will destroy and hide everything as it never happened.

Came in looking to replace a lost key. George at customer service was very helpful and understanding of the situation and explained the different options I had. Al from Parts department, helped me out with the key and was finished in 20 minutes, despite packed service bays and full waiting area. Exceptional service as detailed from other reviews. Recommended!

Really bad service and all the managers are not responding well

Contacted dealer about 2018 Odyssey Touring Demo on sale. The following was from their add: "CASH PURCHASE PRICE: $52,900+HST. Immediately Delivery!! Why don't come by and take a look at this Demo before you consider to buy a NEW one. Thousand of savings from New. No Freight & PDI Charges". Other demo Odyssey Tourings from GTA Honda dealers with less kms (around 2000km ) selling on auto trader for $48,500. Mentioned that to dealer and they responded that their price included $2000 worth of accessories and thought their price was fair. Their van had over 16000 km. Questioned that the price was still $5000 apart and they said that the accesories was the reason. Put in a fair offer based on market value, they told me to buy the van from other dealer. They said their best price was that cash price and if I financed would be $1069.42 for 60 months (thats $64,152.20) !!!! Is that fair value?

Stay away, vehicles are over priced. Go to any other GTA Honda dealer.