FNAC (Castellana)

FNAC (Castellana) Reviews

Reviews 5532
4.2
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They have no idea what they sell: 1-I took a phone...

They have no idea what they sell: 1-I took a phone that "was equal to another samsung model". Not at all: this had for 2 sim and a memory card and the bq only for two cards. 2-they tell me that before leaving I put down a screen protector that "looks great and you do not need tempered glass". Lie: the first time the phone fell I thought it had broken the protector and tell me there is the screen and that "I should have also put the tempered glass" and to repair it they have to take it to Barcelona !! And I have to be 20 days without a phone and the repair is around 100. To all this I try with the insurance that also sold to me in promotion and with the first month of free "test", and as it had not passed the month of promotion, I called and to cover the arrangement had to remain a year with the insurance paying 2ypico .... I make a claim to the FNAC for the bad information in the sale and they tell me that they regret it etc and that the sellers tell them the information they should give about the protector, (which is not what they gave me my because I would have put a tempered glass and not the protector that did not work for anything) ..... They do not return the money of the protector or fix the screen or anything. I DO NOT RETURN TO BUY ANYTHING AT FNAC. DELIVERY AND POSTPARTUM SALES SERVICE

It is a varied store with all kinds of electronics...

It is a varied store with all kinds of electronics products. It is very well organized because on each floor you have different things like music, movies, video games ... If you buy there very often you can get the card and things are cheaper. You can also go to different events that take place there of photography or small concerts.

I bought a book in a store that did not have it, w...

I bought a book in a store that did not have it, when I went to pick it up, it did not give credit, scratched and groped, they had removed stickers and the glue was there, it looked painful from a market but it cost 20.
I had no trouble rolling it, thank goodness!

The telephone service of FNAC is absolutely disast...

The telephone service of FNAC is absolutely disastrous. I have called several times, they have a lot waiting for you and when they give the impression that they are going to answer the call, they hang you.

Electronics and Computing Store located next to Pl...

Electronics and Computing Store located next to Plaza Callao, in the heart of the city of Madrid, and only two blocks from the Plaza de Sol. Wide variety of technological equipment and at Good Prices, being one of the few stores of its type available in the area.

Located very central, it is the perfect place to b...

Located very central, it is the perfect place to buy some detail: book, movie, mug, notebook, comics. Although the manga area is usually a bit crowded, they have variety. Book shelves are also well stocked.

There is not a large exhibition of computers. Some...

There is not a large exhibition of computers. Some vendor does not know very well that the most important thing is RAM and not the memory of the hard drive. But is pretty. I liked the area of comics and Manga.

We were waiting in a box, and when we got to the c...

We were waiting in a box, and when we got to the counter they told us that they could not take care of us, that we went downstairs. I would have appreciated that indication before waiting for the queue, us and the other customers. In addition, the intonation of the person who attended us in said box (Fnac street prized 2 floor) was very arrogant ... what a pity of customer service ....

Great

I have bought a TV online. The model they have sen...

I have bought a TV online. The model they have sent me is another. It has been very difficult for someone to answer me ... I had to call all their telephone numbers, and in addition to being 902 (paid) they were automatic voice-overs and I could never speak to anyone. In the end, I called to buy a new item, again a 902, and when I told him about my problems they have referred me to a 91 ... and there, if they have treated me. In the end ... which is a reference error on their website ... that the TV that I have bought they don't have ... and they give me my money back. I am left without my TV, and I have lost several days and money in calls to 902. DO NOT BUY ONLINE AT FNAC.

I went to the Fnac de Goya to the book section loo...

I went to the Fnac de Goya to the book section looking for 3 volumes on a special saga of the series "aliens" the frankly very professional dependent boy, he took his time placing the books that even though they were not there he made me book, I wish there were more employees like that, I always do well in this store, I recommend a lot

It is a comfortable place to buy the prices are li...

It is a comfortable place to buy the prices are like the competition the worst is the staff there are almost no people to assist you you have to be chasing them to guide you a little this is aimed at the managers of this company who worry about providing resources to the stores

Electronics, books, present, and souvenirs .. all ...

Electronics, books, present, and souvenirs .. all in one place .. you can even pass the time and go to check around if you have some time for your flight.. Tourists friendly (around 10% inhouse discount for the tax free applicable customers)

Typically on run in to check out the paper and sta...

Typically on run in to check out the paper and stationary selections but the rest of the store looks interesting. They don't have a huge selection but what they have is at a fair price and you can usually get in and out pretty quickly.

The employees the best.

The employees the best.
They have all kinds of music and if they don't have the orders and in 7 days they get it

FNAC (Castellana)

FNAC (Castellana)

4.2