Flavours holiday leaves a bitter taste
The first two cooking holidays I went on with Flavours were amazing experiences. The chefs were very knowledgeable, the cooking lessons lasting around 3 hours each and covered starter, main courses, side dishes, sweets and desserts, it was extremely interesting and interactive. The meals we didn’t prepare were of a very high standard and delicious.
Last year I chose to go on another cooking holiday with Flavours to Seville and unfortunately the cooking experience was extremely poor. The kitchen was too small and ill equipped for the number of guests to prepare food safely and therefore the hands-on cooking was very limited averaging around 75 mins a lesson with us only preparing a main course dish.
The food was basically a variety of different stews, oxtail, cuttlefish, vegetable tagine, and the desserts were predominantly bought in. As the villa was very remote, there was no opportunity to go to a local town in all the spare time we had due to the lessons being so short. The chefs attitude was quite unusual, his comments made it clear that he would prefer to just rent out his villa than be involved with cookery lessons or providing meals for guests.
Flavours emailed all course members a couple of days into the holiday and several of us expressed our concerns at this point.
On my return I completed the customer feedback and requested a call back, I then had to email 2 weeks later to ask when they would be calling. I had further discussions with 2 members of staff before I then had a conversation with Lorne, CEO of Flavours, her attitude was dreadful. She claimed that no other guests had left negative feedback about the holiday, when in fact they had, and stated all other previous guests had rated the holiday very highly.
I was offered £200 off a future holiday but I believed that I should be compensated for the holiday that I had just had, before I considered booking another one.
This was sold as a cooking holiday, it cost £1899 (this price does not include flights) and promised ‘a truly inspired gastro experience where you will be cooking up a storm with our local Andalusian chef’.
After 3 months I have reached a most unsatisfactory settlement, which was basically take it or leave it. I can only hope that Flavours take on board all the constructive criticism and actually deliver their future guests a holiday they will remember for all the right reasons.




