Five Star Ford Stone Mountain Reviews

I would buy another car from Michael, the Sales Manager wherever he sold cars, except five star. He and Mark did an outstanding job, even finance was good to work with. However, the service department has completely forgotten what it means to provide any semblance of Customer Service. I last visited in December to have my new car serviced and have been patiently waiting for a call so that they may fix a recall on my car. I have heard absolutely nothing. When I was there in December, I described other issues with my car that needed to be addressed only to be told there was nothing they could do for it. Once i returned to pick up my car from the oil change, the service manger, who had not been kind, told me he researched one of the issues and in fact there was a repair for it. They told me they would call me when they could provide a loaner, that they only had 7 available, in the height of the pandemic i could wait my turner. I supposed the waiting list was extremely long as I am still waiting for the recall and the other issues to be repaired, I will NEVER recommend this dealer to anyone. I will, again, recommend Michael and Mark, but only if they work for another dealer. It is sad that a company such has Ford appears to have lost sight of what's most important, their customers. I even provided a stellar review for my service tech in hopes that would help change the way things had been going. But once that had been done, and I followed up to find out when my car would be fixed, even he had forgotten to be kind. Customer service is the single most important quality to ensure customers return, clearly Five Star Ford service department has forgotten this. Ford, please do better for the next customer!

Five Star Ford has always treated me like I was the most important person to walk into the showroom. That's why I've been a return customer three times! And that's why I'll always come back again and recommend to my friends and family. My salesperson, Michael Allen is the best! Hands down! At the end of the day, I got my new dream car, a 2021 gorgeous Mach 1 in fighter jet grey, for the price I wanted. It's just different at Five Star, no pressure and they treat folks right. It's always been the best experience and three times, I've driven out with biggest smile!

The team at Five Star Ford made the purchase of my car the most pleasurable experience in my 30 years of purchasing vehicles. Justin Johnson (salesperson) and Michael Haywood (manager) were friendly, courteous, and very knowledgeable about the purchase of my vehicle. There was a "no pressure" approach which was very refreshing. Justin and Michael were amazing at answering all my questions with patience and care. Justin provided me with a video of the car within minutes of calling. I never experience such care, thoughtfulness, and professionalism when purchasing a vehicle. I highly recommend the team at Five Star Ford. The name says it all!! Thank you Justin and Michael, it was such a pleasure working with you both.

Great experience my sales person was Mark Ridolfi he was very knowledgeable and professional. I went in to buy a vehicle I was in and out financed and drove off there yard all within 2 hours the whole team worked together and was a overall great experience no games unlike some dealers they were very professional and listened what I wanted and made it happen. When finishing up the deal the finance guy worked with me to make sure I got what I wanted on extended warranty coverage and payment terms and explained everything to me. I will definitely go back to this dealer when I need another vehicle. The next day Mark called me as I ordered some equipment with the sale that they were going to have to order he wanted to make sure I knew when it would be in and has already scheduled my truck in to have it installed. I'm hoping the install of the ordered equipment goes as smooth as everything else did as I must have truck back to go out of town I have faith all will go as planed thanks Mark and Five Star for everything.

Very good experience. Always great service from Tim Sykes. Brandi worked with me and was extremely helpful. BrandI went the extra mile even to getting my car back to me with help of a very pleasant porter.
You all do an outstanding job.
Wayne De Gray

We were recommended to five star by a family member. Specifically we were recommended to salesman, Michael T. Allen Jr. Mike helped 5 members of my family get new cars within the last 6 months (5 different cars).

Mike helped my husband and I purchase a white lifted 2020 F-150 4x4. It is an awesome truck!! And came with a 6in lift and all terrain tires!! Mike was responsive, easy to talk to, and took the time to work with us trading in our old truck. He showed excellent customer service throughout our experience.
Highly recommend Five Star Ford in Stone Mountain.

Drove over 3 hours to check out a used car. Granted, this is a Ford dealership with many nice Fords, but I came for a Chevy! Handled 90% of the transaction over the phone and the other 10% went a smooth as silk. So excited to get my new car ( new to me ), I left my garage opener in my old car. Mike was nice enough to mail it to me saving me the purchase of a new one. Very happy with our purchase!

My experience started off initially rough. My car brakes went out and it was recalled that that very thing would happen. So because the recall was new, the part was not being manufactured regularly. The dealership had no curtesy vehicles at all. So I was out of a car with no replacement. I worked with Dustin who went over and beyond to get the part for my vehicle. He was always so pleasant and kind. When he finally was able to get the part from another dealership it was fixed the same day! Dustin provided great customer care and was available when I needed to speak with him.

Wonderful experience at this Ford store. Mike B and the sales manager Mike were great to deal with. They stood open late just for us coming over a hour away. Put very good numbers in my trade and a heck of a discount on the new F250. Buying and financing experience was done in 30 minutes. Definitely the easiest, fastest and greatest time buying a new car.

Thanks guys!

Had a great experience purchasing my new 2021 Ford F-150. Michael Allen went above and beyond to make the transaction quick and he helped me get the best deal. The experience I had at Five Star Ford ensures that I will return there for future vehicle purchases for my family.