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Generated with AI from 10 reviews on Trustburn

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Google User
Reviews 1

I worked here back when it was Midco Connections and unfortunately it has changed for the worst. At first I love my job, but they gave us many different accounts without any training. It became terrible, the training really needs to improve. The direct supervisors are very good people, but the people above them don't even know your name. When you have to call out to a helpline, you get different answers from everyone, but ultimately you get blamed if something goes wrong on your call, even if the supervisor told you to do it. Just ridiculous.

ShaNic Wright
Reviews 1

Unorganized. They basically told me I got the job ended up having 3 interviews. Was very concerned about me taking a pay cut from my old job but I wouldn't have applied if I didn't already know about the wage. I'm glad they did not hire me because they were so Unorganized.

Todd Eldredge (CardioRisk Laboratories)
Reviews 1

Full disclosure - I'm not a customer . . . but I wanted to be. Your Google page says you are opened 24 hours - but when I called the company just now (4:29 PM MST) I got a message that you were closed. Hard to get excited about hiring you to handle our inbound calls when you don't answer the phone yourselves. Just sayin . . .

Lewis M
Reviews 1

Least accessible for disability company I've ever worked for, despite them claiming to be "disability friendly." They care about speed and quantity more than quality, so if you aren't fast don't even bother trying. They pay you to be quick, not to be good.

M Zerf
Reviews 1

I absolutely love working for this company. Working here is like working with family. The focus of this group is to ensure employee success which, in turn, ensures company success. L&S can't do what they do with out their agents. That is why they treat every agent like a family member and do their best to help the agents find their career path and keep them motivated for success. I have never worked for a company more caring about my personal goals and successes than L&S does.

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About Five star call centers

Five Star Call Centers is a top call center outsourcer for customer care - voice, chat and email, IVR, social media monitoring and more.

Five Star Call Centers is a leading call center outsourcing company that specializes in providing exceptional customer care services. The company has been in operation for several years and has built a reputation for delivering high-quality services to its clients.

One of the key strengths of Five Star Call Centers is its ability to provide voice, chat, and email support to customers. The company's team of highly trained professionals is equipped with the latest technology and tools to ensure that they can handle any customer query or concern effectively.

In addition to voice, chat, and email support, Five Star Call Centers also offers IVR (Interactive Voice Response) services. This technology allows customers to interact with an automated system that can provide them with information or route their call to the appropriate agent.

Another area where Five Star Call Centers excels is social media monitoring. With more and more customers turning to social media platforms like Twitter and Facebook to voice their concerns or ask questions, it's essential for companies to have a presence on these platforms. Five Star Call Centers can help businesses monitor their social media accounts 24/7 so that they can respond quickly and effectively.

One of the things that sets Five Star Call Centers apart from other outsourcing companies is its commitment to quality. The company has a rigorous training program for all its employees, which ensures that they are up-to-date on the latest industry trends and best practices. Additionally, Five Star Call Centers uses advanced analytics tools to measure performance metrics such as first-call resolution rates and customer satisfaction scores.

If you're looking for a reliable outsourcing partner for your customer care needs, look no further than Five Star Call Centers. With its comprehensive range of services and commitment to quality, this company is sure to exceed your expectations. Contact them today!

Address
4901 east 26th street