I worked here back when it was Midco Connections a...

I worked here back when it was Midco Connections and unfortunately it has changed for the worst. At first I love my job, but they gave us many different accounts without any training. It became terrible, the training really needs to improve. The direct supervisors are very good people, but the people above them don't even know your name. When you have to call out to a helpline, you get different answers from everyone, but ultimately you get blamed if something goes wrong on your call, even if the supervisor told you to do it. Just ridiculous.