First investors financial services Review

Beware .....I paid off my truck in January this is April and I still don t have the title....I would look elsewhere for financing needs as they keep telling me that it s being processed but I know it doesn t take three months.....About to report them to the Better Business Bureau

This company illegally submitted an application on our behalf. We never asked nor filled out to an app to refi. After calling them and providing info to prove who we were dropping the application and apologized. Now we get a letter stating that they submitted the application and ran our credit. Time to file complaint with State AG office in Texas!!

DO NOT GET A LOAN THROUGH THIS COMPANY OR ANY OF THEIR AFFILIATES!!!! THEY ARE EXTREME CROOKS!!!! THEY SET UP THEIR BILLING TO CHEAT YOU, EVEN AFTER I PAID OFF MY MY $8k LOAN THROUGH THEIR PERSONNEL, WEEKS LATER WHEN I HADN'T GOT MY TITLE I CALLED AND THEY SAID I OWED ADDITIONAL MONEY, THEY ARE CROOKS, BUT I'M NOT DONE WITH THEM YET! DON'T LET THESE PEOPLE HIDE BEHIND A COMPANY NAME AND WRONG HARD WORKING PEOPLE!

IrI wish I could rate 0. If this is your only option for financing your vehicle, you should wait. Don't do it. Don't have a financial hardship, they will run your pressure up trying to make arrangements. They will deny you and lie to you and say you are not eligible for an extension. I should have just did a voluntary repo. I would have been better off. I regret ever signing this contract. Horrible customer service and just insensitive bunch of horrible liars. Horrible. Don't sign the contract. You will regret it if you don't pay on your due date they will call you the next day at least 10 times to force you to set up automatic payment.

RUN RUN RUN RUN RUN

DO NOT ALLOW THEM TI FINANCE YOUR VEHICLE..I HATE THEM WITH A PASSION!!!!!

Worst finance company ever. THANK GOD I DON'T HAVE TO DEAL WITH THEM ANYMORE..

Moving my car note to this company has literally been one of the worst moves I ve made. They are a complete nightmare. I could call three different times with the same question and get three different answers alongside horrible customer service, oh wait, I have. Nightmare.

I am given the a 4 Star for these reasons:

1. The only company that would let me do a loan while processing my Bankruptcy.

2. Always answering the line even when they are working from home.

Missing a Star because:

1. They said my rate was going to be 15% and it was over 16%

2. They don't refinance, so you have to find a new lender.

For the most part, I never had any issues. I went through them while finishing my bankruptcy. Stayed with them for one year until I got my Credit Score up and then refinanced through another company.

I truly wish this review had a negative star option. This company has zero heart in making sure their clients are getting the right services. In addition, do not under any circumstances set up auto-pay with this company. After my first payment, I set up auto-pay. Well, they posted 2 payments to my account on my due date. I notified them immediately of the error. Rather than returning the second payment, they just applied the amount to the loan. The problem was their error and yet they refused to return the money. Needless to say, auto-pay has been removed from my account. What kind of company takes a duplicate payment then refuses to return the over-charged amount....oh wait, this company does.

Have my vehicle financed through this company for credit rebuilding purposes! These people will start calling and text multiple times a day if your payment is not made on or before the exact due date, they are obnoxious when they do call. Will be refinancing as soon as possible.

Do not refinance here. The company will compound interest in such a way that you will never pay off the vehicle. I financed $16765 to bring my interest rate down while rebuilding credit. That was a huge mistake. Pmnts were $428 per month, which I paid for 3 years to find my payoff balance was $12,932, which means approximately $106.47 was applied against the principal from each payment. That leaves a difference of $11,575.08 paid in interest-only over three years. That would mean I was paying a 69% interest rate on a loan provided at a 16% interest rate. Read the fine print. There is an enormous number of hidden fees and they ll tack them right onto your principal and charge interest on those as well, just like those crooked credit cards that max out the moment you agree to them. Still, even with extra charges, I had no late payments and they were ruining my credit reporting late-payments and the only way I paid in that much in interest on that car is if they were compounding interest weekly and charging interest on the interest. I got frustrated trying to fix it, I couldn t refinance because they ruined my credit, so I voluntarily surrendered the vehicle. They sat on it for nearly 3 months before coming to pick it up, demanding I pay insurance the entire time, then they reported it as an involuntary repossession. That was 2014, I am still fighting to correct this BS. Last year, I found they had reported all this happened in 2016 adding two additional years of impact. I ve got the late payment reports corrected with one bureau after showing how many times this company has been sued for this. Don t go with this company, you ll regret it for at least 7-12 years.