First Insurance Company of Hawaii Review

I was very happy with my experience. Ryan Almiranez contacted me right away, was very pleasant to talk to, and answered all of my questions. I am happy that he quickly worked with the other insurance involved and that my claim was accepted the same day.

Not convenient. But, maybe it is our broker(?) The delay to get a COI is unacceptable. Some insurance companies have websites where you merely login to your own account, then choose your policy number, and type in the name address etc of the certificate holder etc. Someone calls you to confirm the details. They will produce your COI within 24 hrs. You will get in email.

Alton was in regular contact and made the repair experience as painless as possible. He made arrangements for a loaner and provided advanced information about what to expect from the repair shop and took care of all the paperwork.

Alton was so easy to deal with! I got rear ended and although it took a while to fix my car, it wasn t because of the service from 1st Insurance, and I had a loaner the whole time that they took care of! I was very happy that I had first insurance as my insurance company!!!

Alton was absolutely wonderful! He was easy to work with, paid attention to detail, and followed up. Service was speedy, as well. He set up the body shop to fix my car, as well as set up the car rental. He always encouraged me to call should I have questions or need help. My bad experience of being hit was made much more palatable because of Alton. I highly recommend him.

Sereenna Noddings was so rude. I m not sure if she was having a bad day or what but her customer service was very unprofessional.

I ve had multiple policies with First Insurance for about 8 years. I will be contacting my agent and requesting a change to another company that actually values their customers.

Sereenna needs to be retrained.

Being in an accident is very stressful. I m so happy with how I was treated by Alton and first insurance. Alton Porlas was always very available, responded quickly to any communication and was so reassuring and helpful during the entire process of getting my car fixed. I felt well taken care of and supported and all details were explained well during the entire situation. I m glad I feel happy with my insurance company....you never know until you need them how well they will perform. Everyone was professional,pleasant and helped lessen the stress considerably. Mahalo Alton and first insurance.

What a great company to work with. They worked very hard to find us the best quote and feel right at home. Thank you!!

Alton Porlas wins a gold star from me! My car was struck while parked. My broker directed me to call Alton and I could not have been happier with the very friendly service and fast response. Very pleased with First Insurance.

Ryan was awesome handling my claim for my truck. He was fast and great communication.. thank u ryan! I love my insurance company

Jason O was very helpful. He replied to my emails right away and is very knowledgeable.

Beware of parking prices. Though there are Strab doctors there, the parking does NOT price their parking the same. A lot of signs in these offices have Strab parking prices but doesn't First Insurance parking prices. I have brought this to several people that work there but nothing has been done to inform patients.

Worst insurance company ever. They will find a way to rip you off.

I WOULD LIKE TO THANK CJ WHO HELPED ME THROUGH THE PROCESS FOR AN INSURANCE CLAIM FOR AN ACCIDENT I HAD WHILE DRIVING MY CAR . HE EXPLAINED THE WHOLE PROCESS IN DETAIL AND TOOK THE TIME TO ANSWER ALL MY QUESTIONS. THANK YOU CJ FOR THE GREAT CUSTOMER SERVICE

I chose them for my commercial insurance due to their reputation as affordable and great customer service. I was recently rear ended and the insurance agents/adjusters were all super helpful kind and very on it with follow up calls and making things happen! I was incredibly impressed! I had no wait times on the phone to make my claim and the lady who took my info was sooo sweet!

AVOID THIS INSURANCE COMPANY AT ALL COSTS!!!

I had water damage due to my air conditioning unit and rain and it took 2 months for these guys to let me know that nothing is covered and I m stuck with the costs due to wording in the policy. It s one thing that I m getting screwed and have to pay..but I can live with that..it s their poor customer service, inability to call back and update or check-in that made me furious. Below I have a timeline I kept showing how poor their service is and particularly the adjusting agent Andre Gordon. I d give 0 stars if it was possible.

Water damage occurred on 10/11/19

First call from Andre (voicemail) on 10/17/19

Supposed to come over on 10/25/19 to view place. I had to reschedule due to family. Andre was suppose to call me Monday/following week. I never heard back from him.

Next call back (voicemail) on 11/18/19 after not hearing from him since the last phone call

I ended up calling him during thanksgiving weekend and left a voicemail for him to try and schedule him to come by. His voicemail said he d be out of office until the Monday after thanksgiving. He called me back mid week and we were able to schedule him coming over to take some photos and inspect (believe date was 11/29/19)

I didn t hear back after that. Called and left him a voicemail on 12/2/19 after getting more calls from extraction company regarding payment. His voicemail said again he was away until the following Monday. I never received a call back from him.

I called today 12/11/19 and he actually answered and proceeded to tell me sorry things are covered due to the wording of the policy saying surface water was not covered.

Alton Porlas handled my comprehensive claim with professionalism, and quickness. I filed my claim, and the same week I was able to get my car into the shop, and was set up with a rental. I was able to put my 100% trust in First Insurance, that my claim would be handled painlessly.

Thank you FICOH!

Jason was absolutely wonderful. He was so helpful when my car was vandalized and I needed to make a claim. He was caring and understanding and that made a world of difference.

I was involved in rear-ended accident. The at-fault party's insurance was rental car company. I thought I could handle without involvement of our insurance claim adjuster. The rental car company took 3 weeks and sent the check for amount a lot less than the appraisal's recommendation. At this point, I called First Insurance to file the claim. The same day, Alton called me at 4:30 which is closed office hour. He was so helpful in recommending body shop and rental car arrangement. Everything went so smooth! Much appreciation for such whole-hearted service by Alton

This review is for Ryan Almiranez of First Insurance Co. He recently handled a claim for me after getting rear ended. I know sometimes it can be a lengthy and tedious process but Ryan kept me in the loop through it all. He gave me updates through out, provided a list of repair shops and coordinated with all involved parties in addition to using easy to understand instructions. He was professional, prompt and friendly from beginning to end! Thanks Ryan!

Ryan was so great to work with. His client hit my car, but Ryan at First Insurance treated me like his most valued customer. What I liked best were his fast, honest, and helpful responses to my questions, and how he carefully and effectively guided me through the whole process of getting my car repaired and a rental for me during that time. Thank you, Ryan, for masterminding the whole detailed process so thoughtfully and responsibly.

Recieved excellent service from Jason O. In handling my claim. He was patient as I sought multiple quotes for my windshield replacement. Timely assistance and follow up was provided in helping to satisfy my claim. Mahalo, Jason!

They're ripoffs when it comes to paying out for claims they find a way to make it will you only get half of which are actual estimate should be

Alton is amazing!! He is so pleasant to talk to, answered all my questions and took care of everything for me. I would give 10 stars if I could!

This week my auto insurance company was involved in an unexpected incident claim about my van. Very fortunately, I had an excellent work experience with both the Adjuster CJ and the inspector Joe. They both were extremely professional, efficient and responsive. They also provided clear explanation on each step of the claim process and they were always very patient with the customers. They made this investigation process easy and painless for their customers. They also concluded it with a fair and just decision. I will highly recommend these two fine gentlemen to take care of anyone's insurance claims.

When things go wrong and you need your insurance, you would expect a company to only help you with what you paid them to do. That's until I met Alton. This was our first major accident. Alton treated us with respect and caring. He went out of his way to provide valuable advice that saved us hundreds of $$$ and helped us determine what to do, step by step. It's was stressful, but he always responded to my emails/phone call in less than two hours. Always asked how we were doing and he made me feel like I was talking to a friend and not an adjuster that I never met. He answered the dozens of questions I had and he closed our claim by providing solid advice to help us if a similar situation ever happened again. Thank you Alton!!!

The staff do a great job in prepping your case. I worked with a friendly and smart claims adjustor. I got advise throughout the claims process. There was good communication and no fuss from the beginning.

I was hit by a carrier, it s been over 90 days since the accident and not one person from 1st insurance has contacted me though my company has contacted them again and again. There is a witness and a police report. These people are shisters.

My claim was reviewed and payment issued quickly and the process was painless.

Jason O. was wonderful. He was kind and showed humor during a difficult time. He is the example of what every company wants to have on their team. Thank you Jason.

From the econd I walked into their facility to the day I picked up my car every bit of their service and performance was the best ever. Glad they could fit me in and would definitely go again

I m typically very hard to impress and I would never rate a company with 5 stars unless the company was deserving. However, FICOH has earned my trust and I will forever remain as a loyal customer after my first automobile collision.
Reid F., Daniel K. and Jason O. were incredible in the way they took care of the details of my accident. Not only were all agents knowledgeable in their field, they were also incredibly detail oriented and explained all aspects in a clear manner.
I was kept apprised of my situation at all times.
All agents/reps were empathetic and compassionate, and made me feel like I was their priority despite their busy work load.
No complaints here!

Still waiting for sereenna to call me back its been about 2 weeks. I sent emails and phone calls and so far nothing. Is there anyone else i can possibly talk to? I have my claim number and everything that is needed.

The place is like a clinical hospital where you can enjoy being there with security, a cafeteria, Doctors offices and close to the action!

I had a great experience with the adjuster, Alton Porlas. When my daughter was in an auto accident last year, Alton, guided us through the whole process of dealing with the other person's insurance to getting our car repaired. He was patient, understanding and very knowledgeable. The experience made me happy I was with First Insurance.

Got an email on the last day before my premium was to renew, to let me know they were not going to renew...this was an email sent to me after their offices had closed; with no explanation... I had not even one day to find another insurer.

Alton was great! Very responsive and attentive. He was very helpful and pleasant during the whole claims filing process

Alton Porlas was very helpful and thorough with explaining the process and my options as I waited anxiously for the other driver's insurance company to get back to me. He followed up with the other insurance company and provided information to help me take care of the damages caused by the other driver. Mahalo!

Our car was parked on the street and got hit by someone. We couldn't identify who. We called the first insurance and they said we had to contact the Ford company to get estimate. We contacted Ford who didn't care to help. So we contacted local shop. The cost for the damage was $9,000 and the First insurance said they don't care, it wasn't their responsibility. They will not help the cost of damage. I am not sure why we have to pay for the insurance that don't cover anything, not even a dime. Customer service sucks. No help from the agent. We cancelled all insurance we had with them. DO NOT use them, they won't help you.

Paid parking lot covered to,offices, there is a little l&l type restaurant inside

Alton was very nice and easy to talk to while going through the process of getting my car repaired. He also gave me good recommendations for autoshops in the area and often followed up to make sure everything was going smoothly. Communication was also good and very helpful when I had questions or concerns

The worst insurance ever! I would never recommend this insurance to my worst enemy. They are so unreliable. They don't return their calls they refuse to pay their claims even after the courts order that they are responsible. Put families in stress and hardship in trying times. Very very SAD!

Been trying to settle a claim since June, and it is October. No one answers the phone or returns promised calls, and when they finally do, no one knows how to accomplish anything. So unhappy with this company.

I cancelled this plan in April and they took out every month till today I keep on calling leaving emails to get back at me and and at this point I wanna bring it to a whole other level.there stealing money from me!!!and I want it back

This insurance company is horrible. My vehicle was rear ended by a semi truck covered by this company on Jan 23. It's now April 9 and I'm finally getting my vehicle back. The adjuster was unresponsive and I had to keep on asking about getting my vehicle fixed. After finally getting a response I wasn't given a rental so was down a vehicle while it was being repaired. Horrible company and I hope you don't get in an accident with someone covered by this company.

Jason O. made the claims process much easier and comfortable than my other experiences with insurance companies. I appreciate his professionalism and communication skills!

My doctor is in this building & I consider her to be the best in her field of chest diseases.

Our comprehensive auto insurance really came in handy this time. A wind storm caused extensive superficial damage to the exterior of my vehicle. Nohea expedited our claim quickly and was always gracious and easy to get a hold of. First insurance covered the damages and help to restore my 2016 Nissan Titan truck to new quality while providing a rental truck for the downtime. Thank you!

I am currently filing a claim with this company and i am very disappointed with the agent that's helping me through it. She doesn't answer her business phone everytime i call her during business hours. I call and call and call but no answer so i leave voicemails. A week later she finally calls me back same thing with emails. Last time we talked before i could even say a word she rushed talking to me and said "okey dokey bye bye now"...smh. So much for great customer service huh? Very unprofessional, very rude and unfriendly. I know there are some good people working there but people like her ruins their image. Look for another insurance company people.

No parking have to park all the way to straub hospital parking garage

I would look elsewhere for business insurance. When I called to submit a claim, the receptionist on the mainline gave me several excuses why they didn't call us back. She also talked down to me (condescending) as to imply I was impatient and displeased. This is the least helpful customer service I have ever received from any insurance carrier. We will be shopping for another carrier.

My personal adjuster, Alton Porlas did an excellent job for me. My claim was handled quickly. He set me up with the body shop I wanted to go too. He also made sure my rental car was scheduled. He followed up quickly with the other parties Insurance company. I hardly had to do anything. Very quick process. Painless. Mahalo. Aloha, Bryan

I ve had First Insurance for quite a while and they ve always took care of me. Very professional, courteous, concerning. Alton stayed on it. Mahalo Alton

Ryan was most helpful. He made the process easy and painless when we had to repair damage to our car. Service from First Ins has been great.

Alton Porlas made the process of getting my car repaired simple. He was clear about my choices, let me know what was going to happened and checked to ensure that I was satisfied with the results. He is great to work with.

Our First Insurance Claims Adjuster, Alton Porlas made our claims experience easy and pleasant. We've had to deal with other insurance company adjusters and they were terrible, ie saying they'll call and don't, saying that they'll follow up and don't...
Alton called immediately up upon being assigned our claim and continued to follow up with us throughout the repair of our vehicle including a follow up call after our vehicle was returned from the autobody shop.
Thank you First Insurance and Alton Porlas!

Our plumbing leaked last July 2019 and the plumber reported it to his insurance company which is first insurance. It is now 6 months later and we are still without hot water and walls and are still waiting for the repair work to be done. The insurance company keeps telling us they are waiting for bids. This is getting ridiculous and they don t care.

I don't go there k ! It for business and it if you do saved it for your self there to go if you do have insurance first insurance there hawaii insurance it first insurance k ?..

Almost a year into our claim of a total loss, the company decides that they will scam hard working mortgage paying customers out of their policy and not pay up for what they owe to rebuild this house, pay demolition and other additional coverages. PLEASE READ YELP REVIEWS of real customers. It is a shame that this company is still allowed to provide insurance coverages while scamming and profiteering from hard earned people s monies only to leave them hanging after a disaster. They don t want to pay to rebuild total replacement cost for our home that was totally burnt down during a house fire...this company is immoral.. sad sad sad...

Jason Okamura, Claims Supervisor
always kept me informed and would do frequent check ins on how i am doing and how s my vehicle during my claim process. Rental process was smoothly, upgraded to a full size vehicle for free because i was a First Insurance Member.

Much Mahalo, always great knowing First Insurance employees are always there for me and not treating me as a claim number but treating me as a part of their own Ohana.

-Tre M.

Please don't waste your time with this company. They are unreliable, unresponsive, and overpriced. Not to mention there is a substantial cancellation FEE (which they do not tell you about).. So they suck money out of you even after you leave. Also, the quote they give you over the phone is inaccurate - I saw an enormous increase once my first bill came. Easily the worst insurance company I've ever had.

I had a great experience with First Insurance Company of Hawaii. Their Associate Adjuster, Alton, is very friendly and made sure that all my questions were answered. He scheduled my car rental and confirmed my appointment with the auto body shop. With excellent communication, the process went smoothly and effortlessly. Thank you, Alton!

We are very pleased with the help and knowledge we received from our latest claim. Fabulous customer service!

Mahalo to Alton Porlas for his excellent service and attention to my property damage claim. I am very pleased.

Alton was great to work with. His client hit my SUV, but Alton treated me like his own customer. He was prompt to contact me and make sure I was taken care of every step of the way. He personally guided me through the entire process of getting my Pilot repaired and a rental for me during that time. Thanks, Alton!

Have had this insurance company for decades. Wouldn't switch for anything. Very helpful via phone and can make payments on their website

My experience with a hit and run incident started slow because we didn't know who hit my car. Once that was resolved there was thorough full through from Alton, periodic checkups, my rentacar was there and I would rate the service excellent.

Agree with the 5 star comments. Alton was an awesome person to work with, very prompt in responding phone calls and email. I had 2 claims that occurred about a month apart and although the first claim was assigned to another adjuster Alton processed both claims in a very expeditious manner.

My claim was a hit and run...Jody Aki, Associate Adjuster was very easy to work with, friendly and efficient. She also took the time to educate me on the process of getting my car repaired. Pearlridge Fender completed the repairs before the estimated 8 business days originally quoted and Enterprise Rent A Car was also very friendly and efficient. Thank you to all!!

Alton delivered 1st Class Service. Friendly, compassionate,and most importantly quick. he got it all done in one phone call.
Thank you for making a difficult situation easy.